Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Stanley Steemer 4.9 out of 5 based on 1547 reviews, with the owner responding to 58% of them. Customers frequently cite professional conduct, punctuality, clear communication, and thorough carpet and rug cleaning as positive aspects of the service. However, some lower-rated reviews highlight instances of missed areas, ineffective deodorizers, carpet buckling after treatment, and scheduling errors where technicians arrived at wrong addresses or lacked customer contact information.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
1,547 Google reviews we collected
Phrases our text analysis found in 1,272 written reviews
Price verdicts customers left with their Google review
Middle half of what 803 customers paid ($146–$327) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James and Quincy were very professional, they were kind and courteous.”
“The young man was very gentleman address me i really like that he did amazing job on my rugs if I have any other issues I will be calling u guys back…”
“Not satisfied at all with the results they just looked worst.”
“He was very efficient and was a great communicator throughout the service.”
“Quincy and James were communicative before and during the service.”
“I would definitely recommend this cleaning company.”
“I am highly dissatisfied with our experience and cannot recommend this company.”
“The price was reasonable and customer experience was fantastic!”
“The young man did a good job , but the deodorizer was not worth it.”
“The combination of technical skill, polite manners, and genuine enthusiasm made this a stellar experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Stanley Steemer for 7 kinds of job. Pick one to see what they paid and said.
Thanks to the two gentlemen that show up today job wile done I really appreciate yall service if I have to do it again I’ll pick Stanley steamer company again⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I gave yall 10 stars
Quincy and James were communicative before and during the service. The work was professionally done.
Steve was very professional. Reviewed our services to verify the cost. He was very careful with our belongings. I would definitely recommend this cleaning company. This is the second time we’ve had Stankey Steamer and both times we were truly satisfied.
Both Quincy and James were absolutely amazing. Both had smiles, shook my hand and appeared to be very engaging on what my needs were. I like that they both asked if I was satisfied with their work. The best part is that they were quick and got the job done so I could make it to Bingo on time. If it is at all…
James and Quincy were very professional, they were kind and courteous. James was very understanding and able to explain exactly what I needed. Great job!!
Marcus was very professional and knowledgeable about the services and suggested services to make sure I keep my home in great shape.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 795 | $170–$390 |
| Upholstery cleaning | 159 | $196–$359 |
| General carpet cleaning | 78 | $170–$359 |
| Pet stain & odor removal | 57 | $203–$385 |
| Area rug cleaning | 39 | $164–$359 |
| Drapes & curtain cleaning | 5 | $207–$366 |
| Mattress cleaning | 5 | $126–$335 |
4.9 ★★★★★ 1,547 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
James did a great job! He was very efficient and was a great communicator throughout the service.
Thanks to the two gentlemen that show up today job wile done I really appreciate yall service if I have to do it again I’ll pick Stanley steamer company again⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I gave yall 10 stars
Great job!
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
The young man was very gentleman address me i really like that he did amazing job on my rugs if I have any other issues I will be calling u guys back and asking for him to come back thank u for the amazing work ❤️
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Quincy and James were communicative before and during the service. The work was professionally done.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Super cool dude! Great at his job! My 20+ year old rugs never looked so good! I highly recommend Mike and Stanley Steamer!!!*****
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Steve was very professional. Reviewed our services to verify the cost. He was very careful with our belongings. I would definitely recommend this cleaning company. This is the second time we’ve had Stankey Steamer and both times we were truly satisfied.
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Both Quincy and James were absolutely amazing. Both had smiles, shook my hand and appeared to be very engaging on what my needs were. I like that they both asked if I was satisfied with their work. The best part is that they were quick and got the job done so I could make it to Bingo on time. If it is at all possible, I’d like these same 2 gentlemen to clean my carpet going forward.
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Arrived on time, polite and professional.
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
James and Quincy were very professional, they were kind and courteous. James was very understanding and able to explain exactly what I needed. Great job!!
We love the star rating! Thank you! If we can help in any other way please call us at 1-800-STEEMER.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
