Analyzing 5,813,6305.8M ReviewsFor 16,03116K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%88+12.4Replies to reviews 7%91+6.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,547 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 92% of steam cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 91% of steam cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than —% of steam cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 88% of steam cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Stanley Steemer for 7 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.159
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 159 Google reviews tagged “Upholstery cleaning” · showing 20

Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Thomas did a wonderful job, everything looks and smells wonderful. He was anxious to please, asking how I liked the job he was doing. It was a great job, Thomas!!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Joanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Wonderful experience!!!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
DonaldLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

We used Stanley Steemer three years now. Thomas did a wonderful job. Everything he did turned out great. Thank you Thomas very much! We appreciate all your hard work.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Balin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quincy and Daylon were wonderful --exceptional service, professional, courteous, informative!! 🤩

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
DorindaLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great Professional . Very pleasant and polite

Paid $200–250Reasonable priceUpholstery cleaning
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Malik did a fantastic job on my sofa, carpet and an area rug. Job well done!! Thanks Stanley Streemer .

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I was very happy with the service and the technician was really a nice guy.

Paid $150–200Reasonable priceUpholstery cleaning
Vernon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have used Stanley Steemer before for carpet cleaning, they do a great job!!

Upholstery cleaningArea rug cleaning
Tanya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service provided by Edward was top tier! He was very thorough and professional. Wonderful customer service and attention to detail!

Paid $350–400Reasonable priceUpholstery cleaning
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great job, very polite.

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tech was friendly and worked steadily

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job young man. Efficient, mannarable, stayed focused through the whole process. Thank you.

Paid $100–150Reasonable priceUpholstery cleaning
LAWANDA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These two men were exceptional, exceeded my expectations. They were professional, proficient and worth my time. I would highly recommend them no questions asked, they took their time to make sure every piece of furniture and the carpet was clean. They are a assets to your company.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
Bella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Edward is amazing! He did an incredible job!

Carpet steam cleaningUpholstery cleaning
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Edward was very knowledgeable and did a fantastic job! Definitely going to use his services again.

Paid $300–350Reasonable priceUpholstery cleaning
Stanley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service.Very knowledgeable and personable Night and day difference

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
BeverlyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Such a pleasant experience! Both gentlemen were thoughtful and courteous and extremely efficient. They can clean my furniture anytime! See you next time! Mrs. Watson. Thanks guys.

Paid $500+Reasonable priceUpholstery cleaningService not listed
Damien5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keontae was very professional and knowledgeable of the products he was using and also, how to continue to keep a nice and clean space, you can literally tell he take his job seriously, the amount of effort he put in to make sure my sectional and carpet was clean to my satisfaction was incredible.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
DanielleLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Anthony was absolutely wonderful! I requested for my sectional to be cleaned and deodorize. He was so kind, quick, and professional from start to finish. He did a fantastic job and made the whole experience easy and pleasant. He even took a few minutes to play with my dog, which was so sweet and really made my day.…

Paid $200–250Reasonable priceUpholstery cleaning
steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great work, friendly, and great communication

Paid $400–450Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning

Show more upholstery cleaning reviews (139 more) →

Price

$214-28% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 65%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning795$170–$390
Upholstery cleaning159$196–$359
General carpet cleaning78$170–$359
Pet stain & odor removal57$203–$385
Area rug cleaning39$164–$359
Drapes & curtain cleaning5$207–$366
Mattress cleaning5$126–$335

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