Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%74+5.2Craft & service penalty76−2.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

San Anselmo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 71 steam cleaning services · 4.9★ from 744 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of steam cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 87% of steam cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 76% of steam cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 88% of steam cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 74% of steam cleaning services.B
74

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Area rug cleaning”

Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I saw an add on FB for 3 rooms $279. It was for wall to wall but I have area rugs. They gave me the deal anyway. Marcelino did an excellent job and was most pleasant and thorough. All in all a terrific experience and outcome.

Paid $250–300Great priceCarpet steam cleaningArea rug cleaning
CassieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

A fabulous second experience with Stanley Steemer. Omar and Isa arrived barely 30min after I booked the service! They were kind, courteous, and extremely quick. The sofa and rug look like the original stock photos again, thank you!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They did a great job!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Quality+ Professionalism
Mendy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Omar and William did GREAT WORK! I had both bathroom tile floors cleaned and oh my what a difference. Thank You. They also cleaned the carpeted stairs and bedroom. Both look great. The couch and rug look brand new. Thanks Omar and William. Both man where very polite and careful with my stuff.

Reasonable priceUpholstery cleaningCarpet cleaningArea rug cleaning
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was very impressed with the detail and throwing us of Juan‘s and Roberto‘s work in my house. They were Very courteous and did a great job. I would definitely hire them again.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Juan and Roberto arrived at the earliest point in the scheduled window. They were courteous and reviewed the work to be done and pricing. Work was done efficiently and to a high standard. Could not have been a better experience!

Paid $500+Reasonable priceCarpet cleaningArea rug cleaning
LucyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Kyle Jensen arrived right on time - we didn’t wait at all. He did the absolutely best job we have ever had on our carpet! There were stains from years ago that previous cleanings had not removed and they are gone! All gone! We will request Kyle for all future cleaning projects - we’ll wait until he’s available.

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Monika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We were using Stanley Steemer to clean our carpet and we’re very happy with the results. Marcellino was very friendly knowledgeable and helpful. We would call Stanley Steemer again for our carpets and thank them for a job well done.

Area rug cleaning
BillLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omar and Marcelino showed up today and performed a miracle on my carpet, an oriental rug and my bathroom tile floor. These guys were on time and professional and super friendly. I highly recommend them!

Carpet steam cleaningCarpet cleaningArea rug cleaning
Colleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt and professional service. They did a detailed and thorough job. All around excellent!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lydia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Stanley Steemer made a steady customer of me. I had booked an appointment online with another carpet cleaner that I had used for three years, but when my appointment time came and passed, they let me down. They claimed no knowledge of me or my appointment and wouldn't come that day. My husband and I had prepared…

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaning
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The servicemen were very good. Thank you.you were really terrific. Very professional work. I would definitely call for you again when needed.

Carpet steam cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
Marty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stanley Steamer did an excellent job on 7 of my area rugs. The service team members Omar and Roberto were very professional, on time, communicated clearly and the results were outstanding. I will not hesitate to contact Stanley Steamer when needing these services again. I highly recommend Stanley Steamer.

Customer photo from Marty's review
Great pricePet stain & odor removalArea rug cleaning
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The young men were courteous and did a great job. I'm a property manager and Stanley Steamer does the best job with good results. Clean carpets are awesome!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jeffrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They showed up within their time window, cleaned the carpets, gave me directions on post cleaning protocol, cleaned up and left. Very professional and efficient.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
alexa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Juan and Juan were fantastic! Got same day appointment to treat pet stains on carpet and an area rug. They got the job done quickly, on time and were great to work with. Would 100% use again

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Vernette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar was extremely professional and efficient. I live in a high rise to navigating it is anything but easy. He was patient and pleasant throughout and was very thorough with his work.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Alejandre6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service, great work!

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
Dianne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and team! Second time I’ve used Stanley Steamer and I’m always happy. Call the local office for prompt attention and scheduling. Omar & Bismarck were in time and professional. Thank you!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Helen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt, thorough, efficient, and friendly!! Thank you, Stanley Steemer!!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Hattie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great cleaners

Area rug cleaning
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The cleaning was great and the crew was responsive and efficient.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Veronique10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very professional and courteous

Area rug cleaningPet stain & odor removal
Duane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Crew did a great job

Area rug cleaningGeneral carpet cleaning+ Quality+ Professionalism+ Value
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best service. And profecional and on time. Thank stanley Steemer. Sfco

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Courteous, professional, representatives of the company

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent. I d rate it a 5- courteous, good explanations, efficient. Marcella no and Bismarck were goid

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Norine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Two fantastic workers cleaned my kitchen floor and mt laminate floor in the living room. Juan and Claudia are the BEST!!!!😊

Area rug cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

The smell in my rugs is still prevalent. For over $500 and still not getting the smells out as promised? Pretty terrible.

Area rug cleaningUpholstery cleaningPet stain & odor removal− Quality− Value
JackieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kind staff, on time, great carpet cleaning

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The technicians were wonderful and professional. I feel, though, that pricing from Stanley Steemer is high.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
carlita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Ming3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
planetchain5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Claire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kelly5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jorge5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Shirley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism+ Value
Peggy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Andrea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
M6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Julnar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning
Dawn5 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal
darlene6 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism

Price

$406+34% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 75%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning154$176–$397
General carpet cleaning137$164–$353
Upholstery cleaning59$196–$371
Area rug cleaning49$164–$440
Pet stain & odor removal29$207–$404
Carpet cleaning16$176–$435
HVAC duct & vent cleaning11$614–$1.1k
Flooring4—

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