Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

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Stanley Steemer

Carpet cleaning service · San Anselmo, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%74+5.2Craft & service penalty76−2.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 71 steam cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 16%
4.9 ★★★★★ 744 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$406typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (800) 783-3637Request a call backWebsite ↗

Stanley Steemer at a glance

Customers frequently praise the punctuality, professionalism, and thoroughness of the carpet and rug cleaning services, noting that technicians often handle furniture and communicate clearly. Recurring themes include effective stain removal and friendly staff interactions. However, some reviewers report dissatisfaction with unexpected price increases, property damage during the service, or limited availability for units without elevators.

  • Google rating: 4.9 out of 5 from 744 reviews (95% five-star).
  • Reviews on this page: 744 Google reviews (518 with written comments, 28 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Steam Cleaning Service serving San Anselmo, California.

Data from Google, last updated November 6, 2026.

Score profile vs other steam cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction90Reliability87Craft & service76Value88Momentum100Replies to reviews74Satisfaction: 90 (median 94)Reliability: 87 (median 93)Craft & service: 76 (median 98)Value: 88 (median 100)Momentum: 100 (median 100)Replies to reviews: 74 (median 83)
Stanley SteemerSteam Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 90/100 on this factor. Category median: 94.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 87/100 on this factor. Category median: 93.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 76/100 on this factor. Category median: 98.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 88/100 on this factor. Category median: 100.A
88
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 74/100 on this factor. Category median: 83.B
74

Bar = this company · dark tick = category median.

Star ratings

744 Google reviews we collected

  • 5 stars70495%
  • 4 stars132%
  • 3 stars71%
  • 2 stars61%
  • 1 star142%

Praise vs complaints

Phrases our text analysis found in 518 written reviews

  • Praise85498%
  • Complaints202%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1615%
  • Reasonable8175%
  • Overpriced55%
  • Not sure66%
$406+34% vs typical steam cleaning services

Middle half of what 98 customers paid ($290–$705) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude27231%
  • Quality & results25029%
  • Speed & response20023%
  • Would recommend718%
  • Communication384%
  • Price & value334%
  • Honesty & trust101%

What customers talk about

We read 518 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Roberto and the other man were, professional and friendly arriving on time.”
    “…our deposit from complex we were living at because of there careless unprofessional service they have for their customers.…”
  • “Roberto arrived promptly and did a perfect job of cleaning the evidence of my sick dog’s diarrhea , restoring the ivory rug to a pristine condition.”
    “…San Francisco team did a great job on the carpeting cleanup but they damaged our wall by pulling out the door holder that held the front door open al…”
  • “On time arrival and impeccable cleaning service would use again.”
    “Also, arrived late was unclear how to access building.”
  • “I definitely recommend Stanley Steemer to everyone.”
    “I will not use Stanley Steamer again.”
  • “I really appreciated the consistent communication and clarity around the appointment.”
  • “The price was reasonable and the carpet looks amazing.”
    “too expensive - get someone from task rabbit or do it yourself.”
  • “Service techs were on time, respectful and transparent in their products.”

People customers mention

  • Roberto 29 reviews
  • Steamer 22 reviews
  • Marcelino 19 reviews
  • Juan 19 reviews
  • Kyle 17 reviews
  • Omar 16 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★

While in the end, a few of the stains did not come out, they were professional and did their best to clean the carpets.

Paid $450–500Reasonable priceCarpet steam cleaning
Alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Roberto arrived promptly and did a perfect job of cleaning the evidence of my sick dog’s diarrhea , restoring the ivory rug to a pristine condition.

Paid $250–300
B.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Roberto and the other man were, professional and friendly arriving on time. My carpets look brand new. I will recommend Stanley Cleaner to everyone.

Paid $250–300Reasonable priceCarpet steam cleaning
Kirk4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did excellent work. They were on time and finished the work quickly. I love it.

Paid $500+Reasonable priceCarpet steam cleaning
mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys were great. They did an amazing job. I would definitely recommend them And call them again

Paid $250–300Reasonable priceCarpet steam cleaning
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely phenomenal job!! They got stains out that I didn’t even think would come out. Super professional, efficient, friendly, and knowledgeable! Would definitely recommend to anyone looking to have their carpet cleaned.

Paid $450–500Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning154$176–$397
General carpet cleaning137$164–$353
Upholstery cleaning59$196–$371
Area rug cleaning49$164–$440
Pet stain & odor removal29$207–$404
Carpet cleaning16$176–$435
HVAC duct & vent cleaning11$614–$1.1k
Flooring4—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 744 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
jane stecher1 reviewTotal number of Google reviews jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marcelino did wonderful cleaning. This is the best our carpets have ever looked!

  • Services: Carpet steam cleaning
Response from the owner · 6 hours ago

Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.

Anjali Garg3 reviewsTotal number of Google reviews Anjali has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service!

Response from the owner · a day ago

Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.

Jeff Hansen6 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

While in the end, a few of the stains did not come out, they were professional and did their best to clean the carpets.

  • Price assessment: Reasonable price
  • Price: $450–500
  • Services: Carpet steam cleaning
Response from the owner · a day ago

Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.

David Soto
Review from Google · view on Google
★★★★★

Fast and professional, the carpets look great

  • Price assessment: Reasonable price
  • Price: $200–250
  • Services: Carpet cleaning
Response from the owner · a day ago

We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.

Richard HLocal Guide · 21 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time. Made an effort to think about the best solution. Removed rugs with no damage. All pleasant men.

Response from the owner · 2 weeks ago

Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.

Alan Linder3 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto arrived promptly and did a perfect job of cleaning the evidence of my sick dog’s diarrhea , restoring the ivory rug to a pristine condition.

  • Price: $250–300
Response from the owner · 6 days ago

Wow! Thank you so much for your review. It made our day here at Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.

Alyssa Zagrobski5 reviewsTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time arrival and impeccable cleaning service would use again.

Response from the owner · a week ago

Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.

Robert McMillanLocal Guide · 13 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kyle is fabulous. He knows his stuff!

  • Price assessment: Overpriced
  • Price: $500+
  • Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a week ago

We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.

Jerry Mcgrathh4 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent job and very professional workers

  • Price assessment: Reasonable price
  • Price: $500+
  • Services: Carpet steam cleaning
Response from the owner · 2 weeks ago

Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.

B. Wise2 reviewsTotal number of Google reviews B. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto and the other man were, professional and friendly arriving on time. My carpets look brand new. I will recommend Stanley Cleaner to everyone.

  • Price assessment: Reasonable price
  • Price: $250–300
  • Services: Carpet steam cleaning
Response from the owner · 4 weeks ago

Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.

Stanley Steemer on Google Maps →

Business details