Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%74+5.2Craft & service penalty76−2.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

San Anselmo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 71 steam cleaning services · 4.9★ from 744 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of steam cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 87% of steam cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 76% of steam cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 88% of steam cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 74% of steam cleaning services.B
74

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$207–$404
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Pet stain & odor removal” · showing 20

MichaelLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

09-26-2026 Joseph showed up at my house like a Superhero and eliminated all the pet odor problems I had from a stray cat that got lost in my house for a few days with no litter box. He's a carpet cleaning expert and was perfectly professional and polite. The truck was parked backwards in my driveway and has every…

Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
CassieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

A fabulous second experience with Stanley Steemer. Omar and Isa arrived barely 30min after I booked the service! They were kind, courteous, and extremely quick. The sofa and rug look like the original stock photos again, thank you!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
LucyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Kyle Jensen arrived right on time - we didn’t wait at all. He did the absolutely best job we have ever had on our carpet! There were stains from years ago that previous cleanings had not removed and they are gone! All gone! We will request Kyle for all future cleaning projects - we’ll wait until he’s available.

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Marty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stanley Steamer did an excellent job on 7 of my area rugs. The service team members Omar and Roberto were very professional, on time, communicated clearly and the results were outstanding. I will not hesitate to contact Stanley Steamer when needing these services again. I highly recommend Stanley Steamer.

Customer photo from Marty's review
Great pricePet stain & odor removalArea rug cleaning
SamanthaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Drayon & Juan My carpets have been cleaned so well by stanly steam so much better than a different company the guys helped me move a heavy couch and cleaned underneath also a California king bed polite and professional I will be using agin in the future I was so impressed I asked for them to clean my dryer vent that was full of fur great job impressed

Customer photo from Samantha's reviewCustomer photo from Samantha's review
FlooringCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kathleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Marcellino worked very hard to remove all the stains from carpets courtesy of our two dogs. Thank you

Carpet steam cleaningPet stain & odor removal+ Value
Alena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

My team was wonderfully efficient, professional and left my bedroom carpet and area rug wonderfully clean and fresh smelling! They did a great job and were in and out in less than an hour. The customer sevice experience is top notch from reminder emails and calls to confirm, to texts when the team is arriving.…

General carpet cleaningPet stain & odor removal
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job cleaning set-in grime from kitchen tile floor; looks much better; thanks for the good work!

Pet stain & odor removalFlooring+ Punctuality+ Quality+ Professionalism
Brett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The gents were timely, polite and very thorough. And they were very understanding that I had a dog- Mad Max. Clearly there was a mutual love fest, and I’m glad about it. I would certainly use SS again, particularly Jordon (sp?) and his sup. Regards, Brett 1 Polk street

General carpet cleaningPet stain & odor removal
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The cleaning was great and the crew was responsive and efficient.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Veronique10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very professional and courteous

Area rug cleaningPet stain & odor removal
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best service. And profecional and on time. Thank stanley Steemer. Sfco

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Chip5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Omar was terrific. Great service and did a very thorough job. Highly satisfied. Would use them again and recommend them without hesitation.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Carmella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’m thrilled with the carpet service. My carpet looks great! Friendly and professional and on time service.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Punctual, professional, good quality clean and clearly communicated follow-up care.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Courteous, professional, representatives of the company

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Pristine

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Stephen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called and they came next day. Super responsive, friendly, professional. The carpet looks so much better. I will definitely use them again. Thank you.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
31 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My stairs and hallway carpeting were very filthy and the crew did a fantastic job! I will definitely use them again! Definitely a 5* ratings.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic meticulous work!!! Highly recommend

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism

Show more pet stain & odor removal reviews (9 more) →

Price

$406+34% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 75%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning154$176–$397
General carpet cleaning137$164–$353
Upholstery cleaning59$196–$371
Area rug cleaning49$164–$440
Pet stain & odor removal29$207–$404
Carpet cleaning16$176–$435
HVAC duct & vent cleaning11$614–$1.1k
Flooring4—

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