Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%74+5.2Craft & service penalty76−2.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Stanley Steemer

San Anselmo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 71 steam cleaning services · 4.9★ from 744 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of steam cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 87% of steam cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 76% of steam cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 88% of steam cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 74% of steam cleaning services.B
74

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “Upholstery cleaning”

Tara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Omar and Demarcus did a very thorough and effective cleaning of the staircase carpet, hallway and loft area as well as the sectional cushions They were respectful of our home and even helped in putting the sectional back together again post cleaning. We were very pleased with the outcome and would highly recommend this team

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Stephen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I really appreciated the consistent communication and clarity around the appointment. My technicians were professional and friendly. Great experience!

Paid $400–450Reasonable priceUpholstery cleaning
Mendy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Omar and William did GREAT WORK! I had both bathroom tile floors cleaned and oh my what a difference. Thank You. They also cleaned the carpeted stairs and bedroom. Both look great. The couch and rug look brand new. Thanks Omar and William. Both man where very polite and careful with my stuff.

Reasonable priceUpholstery cleaningCarpet cleaningArea rug cleaning
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thanks Roberto and Omar carpet, couch and chairs look amazing.

Great priceCarpet steam cleaningUpholstery cleaning
inja2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

On time, friendly and professional service.

Paid $500+Reasonable priceUpholstery cleaning
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was very impressed with the detail and throwing us of Juan‘s and Roberto‘s work in my house. They were Very courteous and did a great job. I would definitely hire them again.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Friendly polite helpful and my furniture looks fabulous

Paid $500+Reasonable priceUpholstery cleaning
Wilma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work! The house is totally clean now. It’s a joy!

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningCarpet cleaning
Colleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt and professional service. They did a detailed and thorough job. All around excellent!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ellen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyle worked very hard and did a beautiful job.

Carpet steam cleaningUpholstery cleaning
Lyssa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omar and Kyle were very professional and responsive. Happy with their service on my soft.

Upholstery cleaning
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They came early and did a professional job. And today they came and did the floors and furniture! Beautiful job!

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
jherman1211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Five of the six dining room chairs were cleaned well. After several attempts by the cleaners, they were unable to get one chair satisfactorily cleaned. Very disappointing.

Upholstery cleaning
Amrith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Stanley Steemer cleaned me out- too expensive - get someone from task rabbit or do it yourself. $270 to clean my couch(premium package) and the next morning couch looks slightly dirtier than before. get the basic package if you absolutely have to use these guys and take a before and after pics.

Upholstery cleaningMattress cleaning− Quality− Value
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Stanley Steemer three times now and each time get great results. The crew is always very professional, clean, quick, and careful when moving and cleaning furniture. I was worried I estimated the work wring but the team adjusted it all when they arrived and had time for several add-on pieces. The…

Carpet steam cleaningUpholstery cleaning
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tile cleaning in bathrooms and a loveseat! Terrific results. Especially helpful in removing pollen and allergens from open windows.

Upholstery cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Spynsir5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He did an amazing job. My carpets look brand new

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The young men were courteous and did a great job. I'm a property manager and Stanley Steamer does the best job with good results. Clean carpets are awesome!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Vernette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar was extremely professional and efficient. I live in a high rise to navigating it is anything but easy. He was patient and pleasant throughout and was very thorough with his work.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
inamarie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent. Amazing like brand new.

Upholstery cleaning+ Professionalism
VinonaLocal Guide · 247 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast scheduling and good service

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was a great job they did! Omar and Habaca were sooo friendly and professional. I would definitely use Stanley Steemer again!!

Upholstery cleaningMattress cleaning+ Quality+ Professionalism+ Value
Janine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service! They were quick and thorough. Our couch looks brand new!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
LaurenLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

My pet had left “messes” a few times on my fabric couch and I had cleaned it extensively by hand but some smell remained and it was driving me crazy! Stanley Steemer just left and the smell seems to be gone! Couch is still damp but I can’t smell anything. The servicemen were professional and courteous. Great experience!

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
A.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Omar and his Co worker did a professional job, Listen to my concerns and made sure that I was satisfied with the job before they left! I greatly appreciate the work!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The cleaning was great and the crew was responsive and efficient.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Chad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

They chipped my built-in cabinet while cleaning my sofa. Scratched my new end table. Left water on the floor. The sofa/bed looks exactly as it did before. Not really sure what he the point of $350. Also, arrived late was unclear how to access building. First time using them and I can say they caused more damage than…

Upholstery cleaning− Responsiveness− Punctuality
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best service. And profecional and on time. Thank stanley Steemer. Sfco

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service, right on time, and with a dash of enthusiasm and professionalism. Highly recommend using Stanley Steamer for your upholstery needs.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Chip5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Omar was terrific. Great service and did a very thorough job. Highly satisfied. Would use them again and recommend them without hesitation.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Alison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I’ve been using this local SF Stanley Steemer for several years and have always been happy with their sofa cleaning services. I recently ordered the tile and grout cleaning and wasn’t sure anyone would be able to take it from dirty light grey to white, but they were able to get it sparkling clean! Love this team and…

Upholstery cleaningService not listed
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My carpet and bright red sofa endured 7 years of people and pets. The team worked very hard and everything looks like new! I cannot recommend them enough.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic meticulous work!!! Highly recommend

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing experience! They tackled the problem and were on time and courteous. Thank you!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Norine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Two fantastic workers cleaned my kitchen floor and mt laminate floor in the living room. Juan and Claudia are the BEST!!!!😊

Area rug cleaningUpholstery cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

The smell in my rugs is still prevalent. For over $500 and still not getting the smells out as promised? Pretty terrible.

Area rug cleaningUpholstery cleaningPet stain & odor removal− Quality− Value
Staci6 days ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Alexa year ago★★★★★

Rating only, no written review.

Paid $500+Not sureUpholstery cleaningGeneral carpet cleaning
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Upholstery cleaning
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
oscar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
L.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
MikeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Raji1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Claire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Martia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
Torin5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kelly5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Giselle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Punctuality+ Professionalism+ Value
Dino2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Peggy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Janelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Andrea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JackEdited 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
M6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
WarrenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism

Price

$406+34% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 75%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning154$176–$397
General carpet cleaning137$164–$353
Upholstery cleaning59$196–$371
Area rug cleaning49$164–$440
Pet stain & odor removal29$207–$404
Carpet cleaning16$176–$435
HVAC duct & vent cleaning11$614–$1.1k
Flooring4—

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