Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.76
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.72
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#155 / 157
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 76 Google reviews tagged “Area rug cleaning” · showing 20

Carole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Quick efficient service and a clean beautiful smelling area rugs.

Paid $450–500Reasonable priceArea rug cleaning
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★

To prepare for listing pictures, we hired Stanley Steemers to clean the carpet in 4 bedrooms + 1 bonus room and one area rug. Two of the five areas are heavily used, and we do have one four-legged family member, so we expected to see a pretty noticeable difference after. The two gentlemen arrived on time and were…

Customer photo from Sarah's review
Paid $400–450Carpet cleaningArea rug cleaning
KennyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I am shocked at the best professional service received in a long time! From making the decision to call and explain our needs, the entire process was easy and completed within two days…it could have been next day! Liza was the first contact and offered reassurance the Service Specialist would provide quotes for…

Paid $450–500Great priceUpholstery cleaningArea rug cleaningService not listed
Camilla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

Mr Wyatt was professional and tried to remove heavy traffic areas. I had to help move some furniture because he had no help. Concerned about the appearance of traffic areas I went back over the areas using resolve pro. I was able to get up more stains. Will try a different service in the future.

Customer photo from Camilla's review
Paid $200–250OverpricedArea rug cleaning
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They kept me informed of when they would arrive and we're very courteous, knowledgeable, and professional.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
KarenLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Two techs came to the house. They were friendly and professional (Devone and Matt). Will use Stanley Steemer again.

Paid $150–200Reasonable pricePet stain & odor removalArea rug cleaning
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good working team! Friendly and very efficient. Will schedule again.

Paid $400–450Reasonable priceGeneral carpet cleaningArea rug cleaning
LorileeLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thomas was very kind, knowledgeable and helpful explaining all the ways to treat the rug and chair. As well as how to take care of it afterwards. Highly recommend!

Upholstery cleaningPet stain & odor removalArea rug cleaning
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I love Stanley Steamer! Wonderful customer service. The technicians were professional and treated my home with respect. The furniture and carpet came out clean and fresh.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
AndreaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dylan and Chris are fantastic. They took the time to correct a problem and explain everything very thoroughly. Admittedly I almost gave up on Stanley Steemer but they renewed my faith!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Tamasoa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Caleb and Adam was very friendly and informative- they educated me on future services and recommended additional services, because of them I will be using Stanley Steemer again

Paid $200–250Reasonable priceArea rug cleaning
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing service & Results!! Scheduling was easy with immediate availability; scheduling was confirmed with technician arrival updates via text and phone. They were fast, neat and very informative for ongoing results- Thomas & Seth were a great team -everything looks and smells like new-thank you!!!

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
DeborahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These two guys were competent. They were very generous with their different offers of what to do including what not to do and they were just a breath of fresh air. If I have to call you again please send them back because they were just wonderful. Thank you so much for sending them

Paid $150–200Great priceArea rug cleaning
JLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Elijah and Marcus did a great job on my area rug, my tiles and grout. I think I will like the new color on the grout. I had never thought of doing that, so was glad they made the suggestion. They clean as they go and left everything back in place. They were very professional, polite and personable. They are great…

Customer photo from J's review
Paid $250–300Great priceArea rug cleaningService not listed
Janet13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Two guys showed up and did a terrific job. We had two sofas, three chairs and three area rugs cleaned today.

Paid $500+Not sureUpholstery cleaningArea rug cleaning
GaryLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Very courteous service men. Nicely done cleaning and delivery back to my house. Price is steep, but service is good. Would be 5 stars of the price was a little more down to earth. Look for coupons. There are lots for 10% or more off.

Area rug cleaning
TerriLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These gentlemen were extremely professional. They did a fantastic job. Rick and Ricky are certainly very thorough. Everything feels so nice and clean!!!!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Charlie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great people, very friendly. I will use the Steamer again.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Ellie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dustin & Tyree were Amazing!! They were so professional and courteous. Did a Fantastic job on my carpet

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Briana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They do a great job.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (56 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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