Carpet cleaning service · Smyrna, TN · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#218 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★1,588 Google reviews · 24 photos
90%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$233typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctual arrivals, polite technicians, and clear explanations of the cleaning process as positive aspects of the service. Reviews mention thorough results for carpets, rugs, and upholstery, along with reasonable pricing and helpful communication from appointment scheduling through completion. However, some low-rated experiences highlight issues with incomplete cleaning, such as missed edges or stains, and a lack of follow-up communication after reported problems or scheduling delays.
Google rating: 4.8 out of 5 from 1,588 reviews (90% five-star).
Reviews on this page: 1,588 Google reviews (1,272 with written comments, 41 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 82/100 on this factor. Category median: 96.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 79/100 on this factor. Category median: 96.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 75/100 on this factor. Category median: 99.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
1,588 Google reviews we collected
4.8of 5
5 stars1,42390%
4 stars634%
3 stars292%
2 stars292%
1 star443%
Praise vs complaints
Phrases our text analysis found in 1,272 written reviews
98%praise
Praise2,10498%
Complaints492%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price9237%
Reasonable14859%
Overpriced62%
Not sure62%
$233-16% vs typical carpet cleaning
Middle half of what 225 customers paid ($158–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude75435%
Quality & results58027%
Speed & response36717%
Would recommend1999%
Communication1336%
Price & value904%
Honesty & trust301%
What customers talk about
We read 1,272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love it and that was so professional they made sure I understood everything they moved everything and put it back because I just had knee surgery.”
“…didn't want it he seemed to have an attitude which I thought was very rude.…”
“Old school deep cleaning is always the best end results nobody do it like Stanley Steamer thanks again 4 the outstanding job”
“Showing house to sell 2 hours later and the agent asked what the terrible smell was.”
“Very knowledgeable about the service I was getting and I was able to add additional service on the same day.”
“They showed up late, and then said they would only clean if everything was out of the floor.”
“Highly recommend Stanley Steemer for anyone looking for quality carpet cleaning and outstanding customer service!”
“I would not recommend them for sofa/sectional cleaning.”
“They was able to give information and explained other services that I could benefit from.”
“We were provided with an extremely reasonable quote and gave consent to proceed.”
“Very much so overpriced.”
“…start to finish and were able to answer every question with complete transparency…quick and efficient job, we will be requesting them again!…”
“I was planning to use them for duct cleaning, but do not trust their quality of work.”
People customers mention
Steamer73 reviews
Marcus16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Cheryl5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Old school deep cleaning is always the best end results nobody do it like Stanley Steamer thanks again 4 the outstanding job
SamanthaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I think this is one of the greatest cause I’ve made. I saw the commercial yesterday they were out today clean my carpet. My high traffic area was to say the least horrible and now it looks amazing. I love it and that was so professional they made sure I understood everything they moved everything and put it back…
Paid $100–150Great priceCarpet cleaning
Gloria7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very knowledgeable about the service I was getting and I was able to add additional service on the same day. They was able to give information and explained other services that I could benefit from. They covered and protected everything in the pathway. Also cleaned up before leaving.
Paid $350–400Great priceCarpet steam cleaning
LieselLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The gentlemen who cleaned my carpet were incredibly kind, professional, and thorough! 😊 They explained everything clearly and did an excellent job. What I have seen so far—especially the stairs—looks wonderful! ✨
They were also able to resolve several stains left behind by the previous renters, which was a huge…
Paid $200–250Great priceCarpet steam cleaning
MELANIE6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very professional and polite…they explained their process from start to finish and were able to answer every question with complete transparency…quick and efficient job, we will be requesting them again!
Paid $500+Reasonable pricePet stain & odor removalService not listed
Chris9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had Stanley Steemer clean our air ducts/vents, a chair, and our carpets, and we were very pleased with the entire experience. Both technicians were professional, efficient, and very thorough. They explained everything step by step, gave us upfront pricing, and made sure we understood the process before getting…
Nice guys. Prompt arrival. Cleaned upholstery. Very pleased with results.
Price assessment: Reasonable price
Price: $400–450
Response from the owner · 6 hours ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Alfreada Sanders4 reviewsiTotal number of Google reviews Alfreada has written across all businesses on Google Maps, not just this one.
Old school deep cleaning is always the best end results nobody do it like Stanley Steamer thanks again 4 the outstanding job
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Samantha FieldsLocal Guide · 15 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
I think this is one of the greatest cause I’ve made. I saw the commercial yesterday they were out today clean my carpet. My high traffic area was to say the least horrible and now it looks amazing. I love it and that was so professional they made sure I understood everything they moved everything and put it back because I just had knee surgery. They let me be comfortable and they took care of everything. These guys deserve a raise.
Price assessment: Great price
Price: $100–150
Services: Carpet cleaning
Response from the owner · a week ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Curt HagenauLocal Guide · 32 reviewsiTotal number of Google reviews Curt has written across all businesses on Google Maps, not just this one.
On time, professional, personable. We had large rugs cleaned on site, and one required return to the shop for cleaning because of a delicate fiber type. All handled well and for a reasonable price.
Response from the owner · a week ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Gloria Alexander7 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Very knowledgeable about the service I was getting and I was able to add additional service on the same day. They was able to give information and explained other services that I could benefit from. They covered and protected everything in the pathway. Also cleaned up before leaving.
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Liesel NixonLocal Guide · 15 reviewsiTotal number of Google reviews Liesel has written across all businesses on Google Maps, not just this one.
The gentlemen who cleaned my carpet were incredibly kind, professional, and thorough! 😊 They explained everything clearly and did an excellent job. What I have seen so far—especially the stairs—looks wonderful! ✨
They were also able to resolve several stains left behind by the previous renters, which was a huge help during my rental turnover. 🏡🙌 I’m letting the carpet dry a little longer before walking on it, but I’m already very impressed.
They have been in business a long time, use quality equipment, and worked efficiently without sacrificing the details. I was truly blown away that they fit me in the same day, within just a few hours, on a Saturday! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a week ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
MELANIE BURTON6 reviewsiTotal number of Google reviews MELANIE has written across all businesses on Google Maps, not just this one.
Very professional and polite…they explained their process from start to finish and were able to answer every question with complete transparency…quick and efficient job, we will be requesting them again!
Price assessment: Reasonable price
Price: $500+
Services: Pet stain & odor removal, Service not listed
Response from the owner · a week ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Joyce Matlock9 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Both Craig and Maurice worked hard, were courteous and did a great job.
Price assessment: Not sure
Price: $300–350
Response from the owner · a week ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Coleen FryLocal Guide · 13 reviewsiTotal number of Google reviews Coleen has written across all businesses on Google Maps, not just this one.
Greta communication from appointment setting through arrival. Protected corners to avoid wall damage from equipment which I appreciated and the technicians which came to our home were professional and did a great job!
Response from the owner · a week ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
