Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 38 Google reviews tagged “Carpet cleaning” · showing 20

SamanthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I think this is one of the greatest cause I’ve made. I saw the commercial yesterday they were out today clean my carpet. My high traffic area was to say the least horrible and now it looks amazing. I love it and that was so professional they made sure I understood everything they moved everything and put it back…

Paid $100–150Great priceCarpet cleaning
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had Stanley Steemer clean our air ducts/vents, a chair, and our carpets, and we were very pleased with the entire experience. Both technicians were professional, efficient, and very thorough. They explained everything step by step, gave us upfront pricing, and made sure we understood the process before getting…

Paid $500+Great priceUpholstery cleaningCarpet cleaningHVAC duct & vent cleaning
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★

To prepare for listing pictures, we hired Stanley Steemers to clean the carpet in 4 bedrooms + 1 bonus room and one area rug. Two of the five areas are heavily used, and we do have one four-legged family member, so we expected to see a pretty noticeable difference after. The two gentlemen arrived on time and were…

Customer photo from Sarah's review
Paid $400–450Carpet cleaningArea rug cleaning
Alvin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Service job was great, workers were good in explaining their services also friendly and professional.they did two bedrooms and bathroom tiles cleaning.

Paid $250–300Carpet steam cleaningCarpet cleaningPet stain & odor removal
RhondaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Customer Service! Thank you! I am a return customer.

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaning
Claudette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent customer service and the young men was very professional in their dress and how they conducted business

Great priceCarpet steam cleaningCarpet cleaning
Grayson8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Left matted carpet from the equipment and didn’t move any furniture. Showed up late past the agreed window period. Left lights on after leaving unit. Wouldn’t use them again. UPDATE: after leaving a two star review because of the reasons above, the team at Stanley steamers called me and rescheduled a time to come…

Paid $150–200Carpet cleaning
Andrea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dylan and Dylan from Stanley Steemer in Smyrna did a great job and were very helpful and friendly

Great priceCarpet cleaning
Jetta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very knowledgeable through the whole process

Paid $150–200Great priceCarpet steam cleaningCarpet cleaning
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional and did an excellent job. I have used your company several times and these two gentlemen did the very best job ever! They are both a wonderful addition to your company!

Paid $150–200Reasonable priceGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
HollieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very quick and efficient... And polite.... Love them and will definitely be using them monthly!!!! They also moved my furniture and moved it back for me!!! Great guys!!!!

Carpet cleaningPet stain & odor removal
RosemaryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Craig and Craig did a Great work on getting pretty much every stain in our carpet. And quick too. Within an hour for 2 rooms, stairs and hallway

Paid $200–250Great priceCarpet steam cleaningCarpet cleaning
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service was great and we would definitely use them in the future!!

Paid $500+Reasonable priceFlood restorationFlood cleanupCarpet steam cleaning
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chris and Ricky did a great job! Our golden retriever sleeps in our room and was in need of a good cleaning. The carpet looks good as new and smells amazing. Chris and Ricky were very efficient and informative and made our carpet look good as new!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
AndreaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dylan and Chris are fantastic. They took the time to correct a problem and explain everything very thoroughly. Admittedly I almost gave up on Stanley Steemer but they renewed my faith!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Extremely friendly workers, great service, and phenomenal job. My carpets look brand new!

Carpet cleaningPet stain & odor removal
ElkaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great fast same day service!

Paid $100–150Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys were great. Walked me through the process and did a fantastic job. House looks amazing and smells great. Would highly recommend to anyone needing spring cleaning.

Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
allante1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The guy who came today did absolutely amazing my carpet looks so good he was able to pull up almost every stain. Thank you so much for your services

Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
CalenaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The guys done a great job with cleaning the carpet at our location. Very friendly and worked nonstop until the job was completed. The carpet looks and smells better.

Reasonable priceCarpet cleaning

Show more carpet cleaning reviews (18 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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