Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.262
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#175 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 262 Google reviews tagged “General carpet cleaning” · showing 20

Roxanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent service from start to finish! The Stanley Steemer team was professional, courteous, and efficient. They did a fantastic job cleaning our carpets, paying attention to detail and making everything look and feel fresh again. The entire process was easy, and the results exceeded our expectations. Highly…

Great priceGeneral carpet cleaningPet stain & odor removal
RhondaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Customer Service! Thank you! I am a return customer.

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaning
MicheleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had an excellent experience with the cleaning, and disinfecting of the master bedroom carpet. This was the first time we actually used a professional extraction company. Dylan and Nathaniel were both very informative, and professional. Don't hesitate to request them, you will not be disappointed. Thanks again!

Paid $100–150Great priceGeneral carpet cleaning
Millie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Mathew and Derrick were very professional and informative of services available with prices. Old carpet with many stains but they managed to make it look much better removing many, not all, but many stains. I was very pleased with the end results. The only negative comment is that the two top steps had water when…

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaning
GregLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good working team! Friendly and very efficient. Will schedule again.

Paid $400–450Reasonable priceGeneral carpet cleaningArea rug cleaning
PatriciaLocal Guide · 309 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had my Bedroom and stairs cleaned . The 2 young men was informative, very nice and caring of the areas and everything around these areas to be cleaned. They did and excellence job. Will use them again.

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional and did an excellent job. I have used your company several times and these two gentlemen did the very best job ever! They are both a wonderful addition to your company!

Paid $150–200Reasonable priceGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
j.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

got off to a rather discouraging start, but everything seemed to work out.

Paid $450–500Reasonable priceUpholstery cleaningGeneral carpet cleaningLeather cleaning
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They were professional & friendly...

Paid $350–400Reasonable priceGeneral carpet cleaning+ Quality+ Professionalism
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chris and Ricky did a great job! Our golden retriever sleeps in our room and was in need of a good cleaning. The carpet looks good as new and smells amazing. Chris and Ricky were very efficient and informative and made our carpet look good as new!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
AndreaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dylan and Chris are fantastic. They took the time to correct a problem and explain everything very thoroughly. Admittedly I almost gave up on Stanley Steemer but they renewed my faith!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carpet looks great. Great interaction with the team. Very happy.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Shelia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Awesome service great service will recommend Dylan he did a awesome job

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
NellaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had my two houses air ducts and dryers cleaned, plus one house had the carpets cleaned and deodorized. I must say that I am super impressed with the professionalism of the two sets of men who came here. They were so nice and answered all of my questions.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningHVAC duct & vent cleaning
SusanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Bill And Bill did a fantastic job on my carpet cleaning this afternoon. I’ve used Stanley steamer for many years and I will continue to do so

Paid $100–150Great priceGeneral carpet cleaning
ParkerLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★

Didn’t exactly love that the tech was vaping in my house the whole time. Also added the shower stall option day-of, which might have made them not do the best job. I had to do most it myself when they left. Carpets look great though. Updated to add: although your response is a pretty good look for the company, I’ve still yet to be reached out to.

Paid $350–400OverpricedCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Morgan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very pleased with the cleaning, would highly recommend. Caleb and Noah were exceptional! My carpet looks brand new.

General carpet cleaning
Carolan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

On time, fast, efficient and professional. Thank you!

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Gretchen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Stanley Steemer were efficient and respectful. My chairs, sofa, and rug look new again. Well worth it!

Reasonable priceGeneral carpet cleaning+ Punctuality+ Professionalism
MichaelLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent product! Good price too! Very Professional! Will use again!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism

Show more general carpet cleaning reviews (242 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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