Stanley Steemer
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 262 Google reviews tagged “General carpet cleaning” · showing 240
Excellent service from start to finish! The Stanley Steemer team was professional, courteous, and efficient. They did a fantastic job cleaning our carpets, paying attention to detail and making everything look and feel fresh again. The entire process was easy, and the results exceeded our expectations. Highly…
Great Customer Service! Thank you! I am a return customer.
We had an excellent experience with the cleaning, and disinfecting of the master bedroom carpet. This was the first time we actually used a professional extraction company. Dylan and Nathaniel were both very informative, and professional. Don't hesitate to request them, you will not be disappointed. Thanks again!
Mathew and Derrick were very professional and informative of services available with prices. Old carpet with many stains but they managed to make it look much better removing many, not all, but many stains. I was very pleased with the end results. The only negative comment is that the two top steps had water when…
Good working team! Friendly and very efficient. Will schedule again.
Had my Bedroom and stairs cleaned . The 2 young men was informative, very nice and caring of the areas and everything around these areas to be cleaned. They did and excellence job. Will use them again.
Very professional and did an excellent job. I have used your company several times and these two gentlemen did the very best job ever! They are both a wonderful addition to your company!
got off to a rather discouraging start, but everything seemed to work out.
They were professional & friendly...
Chris and Ricky did a great job! Our golden retriever sleeps in our room and was in need of a good cleaning. The carpet looks good as new and smells amazing. Chris and Ricky were very efficient and informative and made our carpet look good as new!
Dylan and Chris are fantastic. They took the time to correct a problem and explain everything very thoroughly. Admittedly I almost gave up on Stanley Steemer but they renewed my faith!
Carpet looks great. Great interaction with the team. Very happy.
Awesome service great service will recommend Dylan he did a awesome job
I had my two houses air ducts and dryers cleaned, plus one house had the carpets cleaned and deodorized. I must say that I am super impressed with the professionalism of the two sets of men who came here. They were so nice and answered all of my questions.
Bill And Bill did a fantastic job on my carpet cleaning this afternoon. I’ve used Stanley steamer for many years and I will continue to do so
Didn’t exactly love that the tech was vaping in my house the whole time. Also added the shower stall option day-of, which might have made them not do the best job. I had to do most it myself when they left. Carpets look great though. Updated to add: although your response is a pretty good look for the company, I’ve still yet to be reached out to.
Very pleased with the cleaning, would highly recommend. Caleb and Noah were exceptional! My carpet looks brand new.
On time, fast, efficient and professional. Thank you!
Stanley Steemer were efficient and respectful. My chairs, sofa, and rug look new again. Well worth it!
Excellent product! Good price too! Very Professional! Will use again!
Thank you for cleaning my carpet. After having 3 dogs, Stanley Carpet Cleaning did a great job with my floors. I will call them again to clean my other 2 bedrooms. Satisfied Customer
I didn't like the idea that you charge so much for service. By using my water and electricity. There should be a charge back to me. For water and electricity used. I was was charge for a very small hallway at the top of the stairs at full price. This was my first time using Stanley Steemer. I'm not sure i will call…
Did an excellent job. My carpets look like new.
Elijah and Chase did a great job with staircase cleaning, carpet cleaning and deodorizing. They were on time, explained the process and finished in the time frame I requested. Will definitely use this service and request them again.
They did an excellent job! Same day service and everything, I’m very pleased!
Very pleasant experience. The technicians were very professional and worked safely in our home. Placed corner barriers so hose would not mar up the baseboards etc. Would highly recommend them for carpet cleaning.
Fantastic work! Great job all around.
Both technicians were professional. I would highly recommend.
Friendly service, and overall great cleaning!
The two young men were very professional and friendly!! Carpet looks great! Stanley Steemer is the only carpet cleaner I have ever used.
Very professional and polite..
Awesome job! These guys were great, very thorough and easy to deal with. They went out of their way to make sure I was completely satisfied.
Tabitha done a wonderful job today on our carpets. We will request her again.
Very good
Wow! Super professional and informative team. Managed expectations about our carpet very well. Thank you.
Kenneth from the Smyrna location cleaned my carpets. He was on time, professional and attentive. Carpet looks great.
Communication with Stanley Steamer was great & they were very transparent. Special shout to Brian Crooks & Blaine Moore. Such nice guys & very professional. I would definitely want them back! We always use Stanley Steamer for our cleaning needs.
The guys from Stanley Steemer were lovely, communicative and fast. I'm pleased with the job and would definitely recommend.
They do a great job.
I can’t say enough positive things about my first experience with Stanley steamer. Elijah and Antoni were very knowledgeable and efficient. The entire process took maybe 30 minutes. We were seriously considering ripping up our carpet in our bedroom due to our pets wear and tear and stains. After the cleaning, our…
Kiondre & Dylan did a fantastic job cleaning my carpet in two rooms of my apartment. They were very thorough, detailed and professional in the job that they performed. They also educated me on how to care for my carpet after cleaning, as well as recommended products and additional services for post care. I highly…
Kept me updated on the time of their arrival. My carpets hadn’t been cleaned professionally for over 5 years. They were filthy! We can have up to four dogs at one time, that are shedding, staying at our house. The carpets came out great! The deodorizer finished it off with a nice smell, not overpowering. The team was very professional.
Great experience with Stanley Steamer. Will use again. Sent out carpet for deep cleaning. The carpet was in really bad shape after first cleaning. They took it back did it again and it was perfect. The drivers Tabitha and Jamal put the carpets in place. Job well done.
Our service technician was excellent, knowledgeable and a fabulous job
Caleb was a jewel! Came in and cleaned, deodorized, and Very efficient! Great Job !
I had it done a few days earlier and when it dried I didn't like it and when I called them back they came right out and did it again and I appreciate that so I was very satisfied I will be using them again thank you... And they didn't charge to come and redo it, I really appreciate it that...
Carpets look great, Jeremy and Jamal were a great team. They were in and out in an hour and my carpets look great.
Stanley Steamer did a wonderful job on our oriental rugs. Further, their associates that picked-up and delivered our rugs did an outstanding job. They were courteous, professional and very accommodating. We recommend Stanley Steamer for all carpet cleaning needs. The previous carpet cleaning company we used…
Horrible business practice. Called and ordered carpet cleaning only. I specifically said on a recorded line I did not want to order any extra services like protectant or deodorant. When they got there they asked if more services were wanted did not say price. It over doubled the total price. Called to speak with a…
They showed up very near the time estimate. They remained professional from the beginning to the end very little for fuss and muss my carpets looked absolutely fantastic afterwards great job.
Fueron muy amables y rápidos, la alfombra quedó muy limpia
My family owned and operated a carpet and upholstery cleaning business for over 40 years so, I know a little about carpet cleaning. When we moved to our new house, I had them come clean the carpet that was already in the house even though we were going to replace it pretty soon after. They did a great job and took…
On time, did a fantastic job. I’ve used Stanley Steemer for over 30 years and they are the only ones I’ve been satisfied with. Their stain removal and sanitizing and protection treatments are worth the extra cost. Never disappointed.
Maurice & Thomas were Awesome from start to finish & l recommend them & Stanley Steemer for sure. Thank you so much :)
The men who came to do the work were lovely, my issue is with the sales person/dispatcher and the policies and procedures of the company. My assistant called SPECIFICALLY to have pet stains removed from carpets. The price was given for four rooms. However, when the cleaners arrived, I was informed the pet…
Great guys, they were quick and had great conversation with them. Thanks guys!
Amazing service. Tabitha and Avalon were really kind and efficient.
Very good
The two techs Tabitha and Noah were very professional and informed me of my carpet cleaning process what would come out and what stain can come out. They were very courteous and attentive to my needs.
Had rooms, halls, and stairs cleaned by this team and they were great! Worked quickly and efficiently and were professional. They left our carpets looking much better than they were.
Tabatha and Nathan did an amazing job! You get what you pay for and they did amazing
Quick cleaning and scheduling. They got out pet stains, kid candy stains, and high traffic shoe areas. Friendly and kind service.
Tabitha and Noah were excellent. They did their work so thoroughly and completely. Most important, they were so courteous and pleasant. I will use Stanley again AND will ask for Tabitha and Noah!
It looks, AMAZING!! Thank you!!
Very professional and very efficient. They were very mannerly and I will definitely use Stanley Steemer again!
This is my second time using Stanley Steemer. They are wonderful! They are efficient, professional and great to work with. Sherrell and Noah were great at going over the places I wanted clean and did a phenomenal job. 100% would ask for this same team next time! Also, I appreciate that Stanley Steemer has great…
Everything was Awesome, especially the guys that cleaned my carpet! They were both professional and they had great personalities! Would beyond a doubt want them both again! Great job 👍😎
Quick, efficient & informative! Will hire again!
We’re super sweet and lovely, very professional and time efficient. Explain the process well and we’re in and out in just a matter of time. The cleaning looks great and smells fantastic.
Great service
I had a lot of bad pet stains after my daughter moved out. My carpets look like new again! Great job !! Will use again in the future
Scheduling was terrible….They did a great job. The carpet and loveseat turned out better than I thought it would. Staff was very friendly both teams, which is the problem. The first day the van shows up with the wrong equipment can’t do the job. So they promise me they will come 9am then next day. They show up at…
It made my carpet look brand new
Excellent cleaners smells wonderful thk u
Both of the guys was very respectful very fast and quick plus they were on time and my carpet looks amazing 🫶🏽
Maurice and Dylan were fantastic and so professional! They really helped make my move and carpet cleaning go smoothly!
The guys were awesome and did a great job
I was scheduled for a 2 to 6 arrival. They did not show up within that timeframe. During the scheduling, I requested the protectant instead of the deodorizer and the deodorizer was sprayed instead. I had to remind them that the protectant is what needed to be sprayed. I also requested that someone from the office…
They did a great job!
Our experience was great!
Service was excellent
Excellent service! They did a great job and just really nice people.
Jeremy was professional and thorough in recommending upgrades like enzyme cleaner and protective barrier for all 3 rooms versus only the main room. The carpet visually looks great snd smells great. Very happy with service. Will use annually going forward
Carpet was cleaned well. The technicians were both very respectful and professional. There was some mix up with the scheduling orders which was frustrating because I talked to the office multiple times to make sure it was all clear but ultimately it turned out fine..
The cleaners were professional and kind. Great service!
The guys were so great! They were thorough and communicative. Great job!
Maurice was very professional he was on time & gave me great info about what will help me improve my carpet life!!
Techs were very professional and courteous.
Techs arrived between the time range provided, were friendly and professional. They did not make a mess and carpet looked great.
Chase and Chris were fantastic. Professional and fast. Did the whole house in a flash. And it looked and smelled great
Jeremy and Jason were fantastic. Very professional and quick. Outstanding reps. They reviewed everything with me and made recommendations. I will be calling again. Thank you Jeremy and Jason.
Jorge was Awesome & his partner I would highly recommend Stanley steamers!
Mike was so good and very hard worker. Thank you!
Absolutely EXCEPTIONAL service and two wonderful young men, Caleb and Jorge.
Great customer service!
Very responsive and professional. They were quick and affordable!
Floor
Very pleasant experience today getting my carpets cleaned. My technician was pleasant..on time...done quickly...and the carpet is much improved.
Great job. 5 stars
Very professional and courteous, used before and will use again, carpets look really good
Guys did a great job! I will definitely use them again!
Very thorough and quick! Friendly as well
Caleb and John were great . Professional and honest and knowledgeable.
They gave me an estimate thought they were going to clean my carpet but made an appointment for the following week don't know yet what their service will be like
A great job. Carpets look new again. Fast ,friendly employees. Very professional
The technician did a very professional job and treated my home with respect. I felt the service was a good value. My only complaint/ feedback was it took 2 hrs and 15 from when I got the text that a tech was on the way until they arrived, I realize I live pretty far out from their base. But if they could have gave a…
Tabitha did a great job all by herself. She even went back and did an area by my bed to make sure it was cleaned
We had carpets cleaned & deodorized, tile floors cleaned and sealed! They all look amazing and everything smells so clean and fresh! Thank you Jason and Michael for doing such an amazing job…
So efficient and very nice did the most amazing job ever I plan on using you more often this is the first time I have had a company come in and do it and if you are like me definitely is a winner would recommend to everyone
Professional and quick.
Very pleased in every way. Carpet looked like new again.
Very professional
Tucker was top notch & went above & beyond in every way. Was attentive & paid closer attention to detail than the average person. It was obvious to me that he’s passionate & meticulous about the work he is doing. All expectations were exceeded.
Very professional and timely!
The techs were very courteous and kind. They even gave my kids fist bumps. They were very professional, came in and got the job done. They also made me aware of aftercare instructions. I was very pleased. I would recommend this service from this company to my family and friends. Great job guys.
Very efficient & professional technicians.
The company did an excellent job from scheduling to confirming to follow up. The technicians were polite, professional and did their best to make sure we were happy. Yes we would use again.
I waited to give this bad review because I wanted to make sure I was not crazy. They came and cleaned the carpet on one room, it looked great until it dried. I basically feel taken advantage of. I used my home carpet cleaner and was able to get all the stains the professional missed. The guy was here about 15 minutes and seemed to be in a hurry.
Showed up on time and was very professional. My carpets looked good as new, definitely recommended.
Trevon was very professional and did a great job.
Great experience! Easy to schedule. The technicians were amazing. Jerome was professional and made some great recommendations. His helper was great too. I will call again to do a few more room and I will ask that Jerome is assigned to my job! Thanks for a nice experience. My carpet looks so much better.
The technician was exceptionally friendly and got the job done quickly. I will definitely be calling again.
Wasn't as clean as I expected. Paid extra for pet stain removal and there were still a few spots.
Jose was very nice and respectful. Hard working and deserved a bonus since the electric was off in the home and it was 83 degrees.
I have used this company several times. However the thecniahs they sent this time was the BEST. I will request them every time.
The technicians were prompt and professional. Excellent work. Very courteous.
Excellent service. Prompt and professional. Thorough communication and timely completion. Would recommend Jaelin and JD. Great job!
Perfect!
Stanley Steemer was very professional, polite and did a fantastic job cleaning my carpets. I will definitely use them again.
Very friendly and professional. Did a great job.
Friendly efficient service. My carpets look great.
He was very quick and did a great job!
Ray and Tyson were just great. Real pros and very polite as well.
Stephen and Latham did a great job and really made me happy that I called Stanley Steemer.
Tucker was so professional, he explained everything he was going to do, he was efficient and fast! AND it looks amazing! I will have Tucker back to help with other projects 🙂
Dude that cleaned my carpet was super cool and brought good energy into my household. Would most definitely recommend this service to friends and family.
The two guys that clean the carpet were very courteous and professional. They were honest about what they thought they could and could not do on our carpets. The price for the number of rooms we did was amazing. I will definitely recommend Stanley Steemer!!! Good job!
Efficient and did a great job getting some paint and dog urine stains out.
1st rate service in every way. Brian was fantastic and did a awesome job. Professional, courteous and operated at a standard of excellence!
I'm very pleased with Stanley Steemer's work. My sectional, carpets, and rugs have been revived! Even pet stains and odors are gone. The technicians were professional and knowledgeable. Will definitely use again!
I like the fact that the man explained to me he couldn't get up certain dirt areas on my carpet due to the way it was in my carpet and he told me this before he started cleaning it. He asked me if I still wanted it clean. He didn't have to that. I he gave good customer service. I would recommend Stanley Steemer to anyone that needs their carpet clean
Keagan was very polite and professional and explained everything in detail. Refreshing in this day and age!
Technician Mike showed up on time, did an excellent job with the cleaning and didn't attempt to sell me up-charge services. The pricing was exactly what they quoted. The carpet looks great and I'm satisfied I received first rate service.
Mike and James were professional and thorough in the cleaning of our carpet. They did fantastic and detailed work. I'll definitely be using Stanley Steemer again in the future. Thank you for your top-notch crew!
They basically got the declaimer signed attempted to clean Family room, stairs and landing, start to finish less than 15 minutes. Didn’t really try to get deep stains out in family room or stairs, even when I specifically pointed them out. Other companies, in the past pre-treated and tried harder. I guess getting…
They were friendly, knowledgeable and professional. I recommend this business.
Supervisor called 45 min in advance to let us know crew was on the way. Crew was vaccinated. They did a thorough job especially on upholstery.
We had some seriously dirty carpet and had the whole downstairs cleaned. The crew from Stanley Steemer erased all the stains in just a few hours. They were extremely professional and just a joy. We went to breakfast while they were performing their magic and came home to a sparkling clean house.
The finished work was horrible!! They couldn’t even remove food crust off the carpet, when I walked thru each of the 4 rooms requested for cleaning, it looked no better than when they came. I could’ve cleaned better with a rented machine & saved $266 but our leasing company requires “professional cleaning “, well!…
Happy they showed up at 9am when I had a 9am-1pm window. Didn't take them to long either maybe an hour. Carpets look great afterwords.
The team was very professional and very friendly. They did a great job on some very old carpets and now they look great. The carpets look so much better than expected. My wife and I want to have the same crew service us again in the future.
The operator was very courteous and prompt. When asked to wear a mask he did not hestitate he conformed to my wishes which made me very happy. He did a wonderful job on my carpets. I have used Stanly Steamer for year and always come back for service. I would recommend them to my family and friends.
Stanley Steemer saved my life. We sold our home and wanted to get the carpets clean for the new owners. A private company never showed up as schedule. Thank god Stanley was able to send someone out the next day. Harry and Steven did a great job. They were very professional and explained all the process. Thanks so much guys!!
Everything was great!!! I’ve used SS before and I will again!!
The local company must have new management who understands customer service and works to make sure the staff is well trained. I had stopped using Stanley Steemer because their service was lackluster. I decided to give them another try recently. In the last two visits, the young men that came to clean were courteous,…
Great job but did not wear mask
The office kept me informed on arrival time. Maurice Simpson crew was great. Worked with me on major issues and ended up cleaner than I ever expected. Thanks
Bob and "J" from Stanley Steemer did an amazing job cleaning carpets and stairs. They were on time, efficient, and detailed. I highly recommend them for all your carpet cleaning needs.
Our carpets were professionally cleaned by Tucker and he did a magnificent job! He's a very personable, knowledgeable and professional person and a delight to have helping us ready our house for our future move. Our carpet looks great and he finished in a timely manner. Thank you again Tucker, for your wonderful job…
The guys that came out were amazing! Very courteous and professional. I would hire them again in a heartbeat.
Marcus and his helper have cleaned at my place several times. They take special care of my belongings and do an excellent job on my carpet.
Wow! Definitely exceeded my expectations! The two gentlemen were so polite and professional! Thoroughly explained the process and were very quick and efficient. My carpet looks great, definitely recommend!
The guys that came to my house a few weeks ago were very nice, knowledgeable and went above and beyond. so thankful, my carpet looked new when they were done.
It was a good job however, I would have liked for them tell ahead of time that they don’t move or slide the bed. Very condescending and mean when asked if you cleaned the carpet behind door or asked to do certain area twice. It almost seemed like they didn’t care of service and client satisfaction.
Older carpet with some high traffic issues - removed All previous stains from another cleaning company - looks wonderful. NO moist smell. Low Noise. Had a coupon and used an upsale to clean stairs
Save your money folks. Over $600 for my carpet to look no better than it did when I used a home Bissell ProHeat in the past. Many areas of the carpet do not appear to have even been touched. Greatly dissatisfied with the quality for the exorbitant price. Wish I'd just rented a Rug Doctor and done it myself. Never again, that's for sure.
The two technicians that responded to my home were very professional. They were mindful of my home and took extreme care with their equipment. They worked hard and were efficient! My carpets looked fabulous! I would most definitely use them again!
Will definitely use Stanley Steemers again! Especially if Maurice comes and does it! He sat and explained everything to me, answered any questions I had, he was very pleasant to talk to. Maurice and the other gentleman did a wonderful job on my carpet! Will use them again for further cleaning needs! Thank you…
Tucker and Brian were our techs that provided great service, arrived on time and their work was very thorough. We had them do two rooms and the results transformed the the rooms and saved us the cost of replacing the carpet. Very polite hard working guys. Very happy and will use them again.
The front office gave me a 30 minute arrival warning. The service tecs were on time. The prepared the area to be cleaned, cleaned, protected, deodorized the area swiftly, and did a well-above-average cleaning. They were courteous, friendly, and knowledgeable. They did a great deal of cleaning in a short time while still being thorough.
We sincerely appreciate the Stanley Steemer team as well as the individuals we recently worked directly with. We recently had four bedrooms of carpet cleaned and protected, tile areas (cleaned /sealed ) consisting of two full baths, kitchen, hall, dining room and a walk in shower. Also our slate entry, hall and…
They were unaware of what they were cleaning. They cut off our living room way before it ended so the small section behind our couch was not touched. They sprayed stuff all the way to our kitchen island area and didn’t take a cleaner over it. It was very confusing. For the price, you would think it would take a lot…
The reps showed up on time. Very friendly and helpful. Offered us tip on what to use on our carpets. Definitely will use again.
Upon arrival, they decided that the common room in my apartment should be charged as 2 rooms despite being one room. They also wanted to charge me extra for doing the closets in the bedrooms. I don’t appreciate being nickel and dime’d and next time will choose a service with an apartment flat rate.
Very quick and easy process from beginning to end. A bit pricey but, results were phenomenal! Very pleased with the service. Will use again.
I needed my carpet cleaned for an apartment move out. The team was on time and cleaned better than I could have hoped for in the time frame. They were quick and explained everything before and afterwards. I have already recommended them to my family.
They were fantastic! My carpet looks much much cleaner! Thank you!!!
Very courteous and professional. Explained every step of the process and had me inspect each room after completion. Would definitely use again!!
Keagan & Ken worked very well together and were very nice.
I thought the service was way to expensive for the time they spent and the little work they did to clean two rooms. I will look for another less expensive same type service in the future.
Very quick...to quick, carpets never really got clean, still smells, they used my water and never reconnected the outside garden hose back up, I moved all the funiture myself, and still charge $285.00 for one bedroom a long hallway and living area. The arrived at 315 pm and left at 340pm.
So professional, friendly, hard-working and communicative. Thank you Stanley Steamer!!!
In and out. Quick, professional and personable. I will use this service again.
Would recommend the techs.
I paid over $300 for my carpet to be cleaned in the whole house. The main areas needing cleaned were the office, master bedroom and stairs. None were badly stained or dirty, but enough to notice a difference in color. After a few hours of drying, there is no difference, my house smells worse, and I feel robbed of…
It' was very good service. The young men did a excellent job and explain everything that they did. I will have used them again. Thank you
I scheduled an appointment to have my tile and grout cleaned in my bathroom (mold growing in grout in sections around bath tub not all over). I had a coupon. The “dispatcher” stated that it would be better if I got three rooms done. I informed her I did not have 3 rooms, but, I could get my hallway carpet cleaned…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 355 | $170–$371 |
| General carpet cleaning | 262 | $170–$340 |
| Pet stain & odor removal | 139 | $153–$366 |
| Upholstery cleaning | 115 | $189–$377 |
| Area rug cleaning | 76 | $176–$453 |
| HVAC duct & vent cleaning | 45 | $497–$1.1k |
| Carpet cleaning | 36 | $170–$347 |
| Flood restoration | 5 | $188–$614 |
