Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$497–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “HVAC duct & vent cleaning”

Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had Stanley Steemer clean our air ducts/vents, a chair, and our carpets, and we were very pleased with the entire experience. Both technicians were professional, efficient, and very thorough. They explained everything step by step, gave us upfront pricing, and made sure we understood the process before getting…

Paid $500+Great priceUpholstery cleaningCarpet cleaningHVAC duct & vent cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Craig and Jorge did our duct cleaning as well as carpets and upholstery. They were on time and worked hard all day. Everything turned out great. Highly recommend!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Paulette14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The young men that did our HVAC system cleaning were great! Perfect blend of professionalism and friendly. They worked non-stop and it was a pretty big job, 27 vents and they left everything nat and clean. Highly recommend.

Paid $500+Reasonable priceHVAC duct & vent cleaning
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and thorough!

Paid $500+Reasonable priceHVAC duct & vent cleaning
NellaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had my two houses air ducts and dryers cleaned, plus one house had the carpets cleaned and deodorized. I must say that I am super impressed with the professionalism of the two sets of men who came here. They were so nice and answered all of my questions.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningHVAC duct & vent cleaning
michaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They were prompt and on time. They did a great job. THANKS!

Paid $500+Reasonable priceHVAC duct & vent cleaning
ChuckLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Jorge and Craig were professional, knowledgeable, friendly and prompt. They took time to explain what they were doing. Extremely impressed. And the price was more than half the price of their competitors.

Paid $150–200Great priceHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Joann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They came within the window of time I was given. They were efficient, friendly and got the job done!

HVAC duct & vent cleaning
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Caleb and Marcus were phenomenal! Polite, professional, articulate, funny, oh, and their work ethic was top notch...it was a pleasure to spend the day with them and we even had all our carpets, our furniture and our ducts cleaned as an added bonus!!

Reasonable priceCarpet steam cleaningUpholstery cleaningHVAC duct & vent cleaning
kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Caleb and Ricky were polite, efficient, and did good work us. Highly recommend

Great priceHVAC duct & vent cleaning
Jonathan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The guys were knowledgeable, fast, and thorough. Highly recommend Stanley

Reasonable priceHVAC duct & vent cleaning
Belinda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Went online to find phone number for Stanley Steamer but did everything online for duct cleaning. Received a quote when I put in my address right away. Set up appointment and received email. Got a text letting me know they were on their way. Jorge and Jalenx (not sure if spelling of name) are professional and…

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Professionalism
LindaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were friendly but professional. They told us what they were going to doing. After they were done, they had us look at the mattresses, to let us know to leave the two mattress to stay apart to dry. If we had another fan you can put it be the bathroom facing the beds to help it try. Thank you Standley Steamer’s did a great job.

HVAC duct & vent cleaning
Felecia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jorge and Alvaro did an excellent job! They were extremely knowledgeable, professional and courteous. They made recommendations for my dryer vent cover also. I was so glad that I was able to get my carpet cleaned also since my vents didn’t need cleaning since it’s a new home. That saved me time in taking time to…

Carpet steam cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Ed9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Job went by smoothly with no problems encountered. Based on what they removed, my house really needed the service.

HVAC duct & vent cleaning
Aggie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, professional and caring. Thank you!

HVAC duct & vent cleaning
Lehnay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would have liked to receive a call or text, stating an approximate arrival time to my residence. I was well pleased with the services and the technicians rendering the service.

Carpet steam cleaningHVAC duct & vent cleaning+ Quality+ Professionalism
ShashiLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both the crew were very efficient, reasonable price, highly recommended AC duct cleaning, carpet and curtains if family members have allergies.

Carpet steam cleaningDrapes & curtain cleaningHVAC duct & vent cleaning+ Punctuality+ Quality+ Professionalism
Athena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew, Elijah & Jorge, were very professional and polite. They did a great job in a short time. Also left us with good advice for care of the unit and vents. We're not going to use anyone else. Thank you Stanley Steamer for Elijah and Jorge. I want them back when it's time.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you! Great Job!

HVAC duct & vent cleaning+ Quality
Carl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a problem with birds building nests in our dryer duct. Called Stanley- Steemer to come out and thoroughly clean the ducting. They did the service and promptly resolved the problem. They were very professional and did an excellent job. I am very happy with the job they did and I highly recommend them to anyone needing help with cleaning services.

HVAC duct & vent cleaning
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Caleb and Dylan were great!

HVAC duct & vent cleaning+ Responsiveness
Maurice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys were on time and very professional

HVAC duct & vent cleaning
Mary16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The technicians were awesome! If you choose to use this company-I would shop around especially if you have a small number of vents-I had 7 and they charged as if I had 19-don't feel the work scope price was appropriate for a smaller job. And watch out for add ons

HVAC duct & vent cleaning
Tyria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The gentlemen were very professional. They informed me of what they were planning on doing and kept me updated as they did the process. I plan to use them to do again when needed.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Stanley Steemer did a thorough job and 2 man crew was professional and knowledgeable! The 9-5 window was a stretch but they got here mid morning

HVAC duct & vent cleaning
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technicians were professional, courteous, and knowledgeable. I would highly recommend them and will definitely use them again.

Carpet steam cleaningArea rug cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
amandaLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

So efficient and very nice did the most amazing job ever I plan on using you more often this is the first time I have had a company come in and do it and if you are like me definitely is a winner would recommend to everyone

General carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Cody9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional

HVAC duct & vent cleaning+ Quality+ Professionalism
Evalia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service. Saw add on tv and called

HVAC duct & vent cleaning+ Punctuality+ Professionalism
Patti2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The crew was friendly and professional. They highlighted issues we needed take care of and treated our home like it was theirs. Highly recommend

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceHVAC duct & vent cleaning
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $500+HVAC duct & vent cleaning
Jean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning
CarolEdited 7 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceHVAC duct & vent cleaning
T6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $500+Great priceHVAC duct & vent cleaning
Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $500+Not sureHVAC duct & vent cleaning
Eli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
AndrewLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
BradLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Mary3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning
Betty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Professionalism+ Value
leon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning
Hollie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Quality+ Professionalism+ Value

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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