Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.140
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#111 / 167
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 140 Google reviews tagged “Pet stain & odor removal” · showing 20

MELANIE6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very professional and polite…they explained their process from start to finish and were able to answer every question with complete transparency…quick and efficient job, we will be requesting them again!

Paid $500+Reasonable pricePet stain & odor removalService not listed
Roxanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent service from start to finish! The Stanley Steemer team was professional, courteous, and efficient. They did a fantastic job cleaning our carpets, paying attention to detail and making everything look and feel fresh again. The entire process was easy, and the results exceeded our expectations. Highly…

Great priceGeneral carpet cleaningPet stain & odor removal
Alvin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Service job was great, workers were good in explaining their services also friendly and professional.they did two bedrooms and bathroom tiles cleaning.

Paid $250–300Carpet steam cleaningCarpet cleaningPet stain & odor removal
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dylan Banks and Derrick Gaither did a great carpet cleaning service for tough stains and odors. Very efficient and knowledgeable.

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
Roxane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dylan was great. He was helpful and knowledgeable. Very neat and organized. He did a great job.

Paid $350–400Reasonable priceCarpet steam cleaningPet stain & odor removal
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They kept me informed of when they would arrive and we're very courteous, knowledgeable, and professional.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
KarenLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Two techs came to the house. They were friendly and professional (Devone and Matt). Will use Stanley Steemer again.

Paid $150–200Reasonable pricePet stain & odor removalArea rug cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Craig and Jorge did our duct cleaning as well as carpets and upholstery. They were on time and worked hard all day. Everything turned out great. Highly recommend!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
LorileeLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thomas was very kind, knowledgeable and helpful explaining all the ways to treat the rug and chair. As well as how to take care of it afterwards. Highly recommend!

Upholstery cleaningPet stain & odor removalArea rug cleaning
HollieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very quick and efficient... And polite.... Love them and will definitely be using them monthly!!!! They also moved my furniture and moved it back for me!!! Great guys!!!!

Carpet cleaningPet stain & odor removal
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service was great and we would definitely use them in the future!!

Paid $500+Reasonable priceFlood restorationFlood cleanupCarpet steam cleaning
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I love Stanley Steamer! Wonderful customer service. The technicians were professional and treated my home with respect. The furniture and carpet came out clean and fresh.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Austin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chris and Ricky did a great job! Our golden retriever sleeps in our room and was in need of a good cleaning. The carpet looks good as new and smells amazing. Chris and Ricky were very efficient and informative and made our carpet look good as new!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
AndreaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dylan and Chris are fantastic. They took the time to correct a problem and explain everything very thoroughly. Admittedly I almost gave up on Stanley Steemer but they renewed my faith!

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Extremely friendly workers, great service, and phenomenal job. My carpets look brand new!

Carpet cleaningPet stain & odor removal
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carpet looks great. Great interaction with the team. Very happy.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
ElkaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great fast same day service!

Paid $100–150Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys were great. Walked me through the process and did a fantastic job. House looks amazing and smells great. Would highly recommend to anyone needing spring cleaning.

Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dillon & Chris came into my Home w/ SMILE & Eager to Ready to take care of business. They were Professional, Courteous, Respectful & Did an Absolutely MAGNIFICENT & Efficient Job. Thank You Stanley Steemer for hiring such GREAT Human Beings & to work for Your Amazing Company!!!🤗🙏🏾🌻

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
allante1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The guy who came today did absolutely amazing my carpet looks so good he was able to pull up almost every stain. Thank you so much for your services

Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (120 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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