Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #218Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.8★ from 1,588 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 82% of carpet cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of carpet cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.115
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#155 / 164
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 115 Google reviews tagged “Upholstery cleaning” · showing 40

Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had Stanley Steemer clean our air ducts/vents, a chair, and our carpets, and we were very pleased with the entire experience. Both technicians were professional, efficient, and very thorough. They explained everything step by step, gave us upfront pricing, and made sure we understood the process before getting…

Paid $500+Great priceUpholstery cleaningCarpet cleaningHVAC duct & vent cleaning
KennyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I am shocked at the best professional service received in a long time! From making the decision to call and explain our needs, the entire process was easy and completed within two days…it could have been next day! Liza was the first contact and offered reassurance the Service Specialist would provide quotes for…

Paid $450–500Great priceUpholstery cleaningArea rug cleaningService not listed
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellence

Paid $300–350Reasonable priceUpholstery cleaning
Sanford3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was very pleased with the job. Two guys cleaned carpets in 3 rooms and a love seat for me. They were friendly, worked steadily, and did a better job than I expected. It was a good experience for me so I plan to use them again.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service. Service man was very conscientious and pleasant! Would use again!

Upholstery cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Craig and Jorge did our duct cleaning as well as carpets and upholstery. They were on time and worked hard all day. Everything turned out great. Highly recommend!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Chelsea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Loved how easy it was to schedule my service. Upholstery is wayyyy fresher than before in both look and smell. Service was efficient and I would definitely have them come back again!

Paid $350–400Upholstery cleaning
LorileeLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thomas was very kind, knowledgeable and helpful explaining all the ways to treat the rug and chair. As well as how to take care of it afterwards. Highly recommend!

Upholstery cleaningPet stain & odor removalArea rug cleaning
j.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

got off to a rather discouraging start, but everything seemed to work out.

Paid $450–500Reasonable priceUpholstery cleaningGeneral carpet cleaningLeather cleaning
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I love Stanley Steamer! Wonderful customer service. The technicians were professional and treated my home with respect. The furniture and carpet came out clean and fresh.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
T11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Young guys stopped often to use cell phone and talk to one another.

Paid $400–450Not sureUpholstery cleaning
noland7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys were great! Very efficient and effective. Our carpet look great and they clean the big sectional very quickly and nicely. Great experience

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Holly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an excellent experience with Stanley Steemer from start to finish. They actually arrived early (which was a great surprise) and got right to work without wasting any time. From the moment they walked in, they were professional, respectful of my home, and Chris and Marcus clearly took pride in what they do. My…

Reasonable priceCarpet steam cleaningUpholstery cleaning
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing service & Results!! Scheduling was easy with immediate availability; scheduling was confirmed with technician arrival updates via text and phone. They were fast, neat and very informative for ongoing results- Thomas & Seth were a great team -everything looks and smells like new-thank you!!!

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
JSHLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris and Dylan did a great job. Professional and thorough. Highly recommend!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaning
sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Stanley Steamer us great in service and cleaning. Very pleased as I expected. I have used you all four years ago and git the same efficient and quick cleaning services. Price was reasonable. My carpet and upholstery has been greatly restored considering its age,Thank you Rick and Seth great customer service.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaning
ElkaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great fast same day service!

Paid $100–150Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys were great. Walked me through the process and did a fantastic job. House looks amazing and smells great. Would highly recommend to anyone needing spring cleaning.

Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★

I have had better experiences with this company in the past then I had on this occurrence things were just not claimed to the quality that they have provided in the past

Carpet steam cleaningUpholstery cleaning
Rosemary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The pickup for my oriental rugs went smoothly. Both technicians were extremely professional and polite.

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
CindyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Fantastic work- my 25 yo carpet looks brand new. Very professional, friendly, blending quality and speed!!

Carpet steam cleaningUpholstery cleaning
JenniferLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Who knew Stanley cleaned leather furniture? Not me! And they did a fantastic job. Ricky and Seth were extremely professional. They gave me a full detailed description of what they were going to do. They took their time they did it right and I could not be more pleased.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
KarolLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had upholstery living room furniture cleaned. They did an excellent job. Very satisfied with results.

Paid $400–450Reasonable priceUpholstery cleaning
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Techs showed up on time. They did a great job for us. Worked within the time frame I needed.

Carpet steam cleaningUpholstery cleaning
Rachael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I bought furniture from facebook marketplace, Marcus and Jordan did a great job cleaning and deodorizing it quickly! They were very professional and polite.

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removal
MichaelLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent product! Good price too! Very Professional! Will use again!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jeanette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t lie, my first experience this time with Stanley Steemer was not great. In fact, they had to come back. But they did so for free and David and Thomas were absolutely amazing. They went above and beyond to make everything great. They were friendly they were professional. I was so impressed Totally canceled out…

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Janet13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Two guys showed up and did a terrific job. We had two sofas, three chairs and three area rugs cleaned today.

Paid $500+Not sureUpholstery cleaningArea rug cleaning
PamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wyatt was on time. Informative and a true professional!!

Upholstery cleaning
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience! Couch looks brand new! Theo and Jared were fantastic and super knowledgeable on the services you offer!

Paid $500+Not sureCarpet steam cleaningUpholstery cleaning
AdrianLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I expected the best from Stanley Steamer and was not surprised. They cost more than some bargain priced cleaners, but the quality of service is much higher. They cleaned a couch and two chairs and took their time and did excellent work. They were also friendly. I think my dog would have gone home with Marcus.

Upholstery cleaning
BobbyeLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My love seats are 35 years old. While I’m basically the only person to use them. While I’ve never eaten or drank anything while sitting on them, they have collected dust over the years. Recent remodeling of the house (twice) caused by the discovery of mold and subsequent flooding, resulted in drywall dust being…

Paid $250–300Reasonable priceUpholstery cleaning
Marilynn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very polite and professional!

Paid $200–250Reasonable priceUpholstery cleaning
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Caleb and Marcus were phenomenal! Polite, professional, articulate, funny, oh, and their work ethic was top notch...it was a pleasure to spend the day with them and we even had all our carpets, our furniture and our ducts cleaned as an added bonus!!

Reasonable priceCarpet steam cleaningUpholstery cleaningHVAC duct & vent cleaning
Darryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Showed up on time took great care to not damage our house with their equipment. Did a great job on the chair. Would definitely use them again

Reasonable priceUpholstery cleaning
TerriLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These gentlemen were extremely professional. They did a fantastic job. Rick and Ricky are certainly very thorough. Everything feels so nice and clean!!!!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Roger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job on the sectional!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Briana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They do a great job.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mimi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came to correct a prior job and provided great customer service and did a wonderful job. Very nice gentleman

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
JessicaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our service technician was excellent, knowledgeable and a fabulous job

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Value

Show more upholstery cleaning reviews (75 more) →

Price

$233-16% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning355$170–$371
General carpet cleaning262$170–$340
Pet stain & odor removal139$153–$366
Upholstery cleaning115$189–$377
Area rug cleaning76$176–$453
HVAC duct & vent cleaning45$497–$1.1k
Carpet cleaning36$170–$347
Flood restoration5$188–$614

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