Carpet cleaning service · Tulsa, OK · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★2,869 Google reviews · 24 photos
93%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Stanley Steemer holds a 4.9 Google rating from 2,869 reviews, with the owner responding to 93% of them. Customers frequently praise the punctuality, professionalism, and thoroughness of technicians during carpet, tile, and upholstery cleaning. Recurring themes include clear communication, detailed explanations of the process, and effective stain removal. Criticisms in lower-rated reviews involve missed appointment windows without notification, dissatisfaction with cleaning results, and poor driving safety.
Google rating: 4.9 out of 5 from 2,869 reviews (93% five-star).
Reviews on this page: 2,869 Google reviews (2,193 with written comments, 85 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 24, 2026.
Service: Rug Cleaner serving Tulsa, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 90/100 on this factor. Category median: 96.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 89/100 on this factor. Category median: 96.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
2,869 Google reviews we collected
4.9of 5
5 stars2,67993%
4 stars993%
3 stars341%
2 stars120%
1 star452%
Praise vs complaints
Phrases our text analysis found in 2,193 written reviews
98%praise
Praise3,71998%
Complaints572%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price15833%
Reasonable29663%
Overpriced71%
Not sure112%
$2270% vs typical rug cleaning
Middle half of what 393 customers paid ($146–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,31135%
Quality & results1,17031%
Speed & response54414%
Would recommend3319%
Communication2747%
Price & value1023%
Honesty & trust441%
What customers talk about
We read 2,193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan was professional, punctual, respectful, and extremely helpful throughout the entire process.”
“The difference in care and presentation was very noticeable and felt careless and disrespectful.”
“He took his time, paid attention to detail, and did an excellent job cleaning the carpets.”
“…use that was built in 73 and has never had the vents cleaned with the worst home he’d ever worked in then he proceeded to criticize my husband‘s tile…”
“Shane showed up on time, explained the process and offered great deals.”
“A team of two arrived late and proceeded not to clean my floors but to eat their lunch in the air-conditioned SS truck parked in my driveway.”
“We are pleased with the results and would definitely recommend Stanley Steemer services to anyone looking for a reliable and thorough carpet cleaner.”
“I would never use this company ever again, nor would I recommend anyone else use it.”
“He explained the process to me, worked the magic, and cleaned up afterwards.”
“After a week with no communication, I had to follow up myself and was told it could take anywhere from 2-3 weeks.”
“The pricing was fair, and the overall experience exceeded my expectations.”
“I was promised an estimate and services on the phone and when the technician arrived, he overcharged $100 and did not provide what they said they would do.”
“Elijah was very professional and honest and did a great job!”
“Accusing me of lying when I did the measurements on the rugs, which was totally out of line.”
People customers mention
Steamer100 reviews
Jordan42 reviews
Brody33 reviews
Elisha33 reviews
Shane30 reviews
Steve30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Kharacterize5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Jordan was professional, punctual, respectful, and extremely helpful throughout the entire process. He took his time, paid attention to detail, and did an excellent job cleaning the carpets. His customer service was outstanding, and we truly appreciated his professionalism and quality of work. We are pleased with…
Paid $150–200Great priceCarpet steam cleaning
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Elisha and Brody were very professional and courteous I appreciate them explaining each step they used for cleaning my carpet . Excellent
JonLocal Guide · 275 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nicholas was professional and did an exceptional job cleaning our living room carpet. He explained the process and provided post cleaning tips. He took great care while handling his equipment inside our home. We couldn't be more pleased with the results and I am definitely considering some of the other Stanley services he explained. 10/10.
Leslie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Jordan did a great job and was so professional, nice and really did a great job!!
David9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dominic was pleasant and warm while maintaining task focus and contributing suggestions and improved approaches.
Stefanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with Stanley Steemer! We had a lot of area to clean and he accomplished it and exceeded our expectations!
Very good job on our carpet and tile. Would recommend to all.
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Kharacterize YourParty5 reviewsiTotal number of Google reviews Kharacterize has written across all businesses on Google Maps, not just this one.
Jordan was professional, punctual, respectful, and extremely helpful throughout the entire process. He took his time, paid attention to detail, and did an excellent job cleaning the carpets. His customer service was outstanding, and we truly appreciated his professionalism and quality of work. We are pleased with the results and would definitely recommend Stanley Steemer services to anyone looking for a reliable and thorough carpet cleaner. We highly recommend Jordan.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Cecilia Grimes14 reviewsiTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
Lance was quite personable and professional. He explained the process to me, worked the magic, and cleaned up afterwards. I couldn't be more satisfied. He is definitely an asset to your organization.
Services: Service not listed
Response from the owner · 2 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Leslie Leeson10 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Nicholas Lacy come out to clean our company’s carpet. He was fast, professional and did a great job!!!
He was able to get out an 8+ yr old stain!!!!! One that’s been worked on before.
I highly recommend this company with preference to Nicholas. He was great and we will definitely be calling if we need anything else because of his work.
Response from the owner · 6 days ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Megan Zimbelman6 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Steve did a great Job! My couch looked and smelled amazing! Nice guy as well ! Would recommend him 100 times !!!
Response from the owner · 6 days ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Michael4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you for the review! We appreciate you taking the time to share your experience with us. We will make sure that the technicians are recognized for their efforts, thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Donciela Drew4 reviewsiTotal number of Google reviews Donciela has written across all businesses on Google Maps, not just this one.
Lance is a very bright young he did all the right things when he entered the house.. he went through the house and did all the demonstrations on what he will be doing
Response from the owner · a week ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
