Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Stanley Steemer

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 1,034 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 74% of carpet cleaning.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#95 / 99
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “Area rug cleaning” · showing 20

AnnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Awesome work carpets look new. Scott is a Wonderful employee!!

Great priceArea rug cleaning
RogerLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great job at a reasonable price. Very helpful and friendly staff.

Paid $200–250Reasonable priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
LizLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Easy to book service and the gentleman were very polite, professional, and quick. I had an area rug cleaned and they explained their process and even offered the option to take the rug off-site for a deeper clean. It wasn't in the budget this time, but now I know for next time! Thanks, guys!

Reasonable priceArea rug cleaning
Gwen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great customer service.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Rosemary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Timothy was on time, friendly, knowledgeable, and did a great job cleaning our carpets and upholstery. Everything looks and smells so fresh and clean. Some stains did not come out fully, but they are in high traffic areas. This carpet is 10 years old, so it can be expected. But it is nice and fresh! I wish he had…

Reasonable priceCarpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys did a great job. they were very courteous and mindful of our things. I would definitely recommend.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Misty12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scheduled my XL area rug to be cleaned, they were here the next morning. He was on time, professional, and made my rug look brand new !!!

Customer photo from Misty's review
Paid $150–200Reasonable priceArea rug cleaning
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Oliver was very helpful and professional!

General carpet cleaningArea rug cleaning
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great communication. Positive personality. Very knowledgeable

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
DotLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jose was the best service man I have ever had with this company. He took very special care and time doing my carpets. Jose is very nice and professional, he makes you feel safe. Both gentlemen were very professional and polite. They got right to work and did a really good job. You can this team to my house everytime!

Carpet steam cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Quality+ Professionalism
Keri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!! Joshua was friendly and explained everything he would be doing and was happy to answer all my questions. My carpet is squeaky clean and smells so fresh! Would absolutely recommend!

Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
LeonorLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service. Very professional and did a wonderful job. Will definitely use again

General carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Benjamine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician Jeremiah was very professional ,on time and explained to me in detail how to maintain the life of my carpet and floors throughout my home. I definitely will be using Stanley steamer services again because of his professionalism and attention to detail .

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Etta8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The cleaners were professional, efficient and thorough . The were helpful and did a wonderful job. Everything is clean and fresh

Carpet steam cleaningArea rug cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, efficient, accurate, helpful. They did a great job getting my carpets clean and explained the process step by step. Would highly recommend!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
LisaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tech was on time and courteous. Knowledgeable on products and equipment as well. Took no time to complete and was careful while moving furniture. There were stains removed that where there when home was purchased, I am very happy with overall service and experience l.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism
JoleneLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both men were very professional, quick, thorough and knowledgeable of their job. We are extremely satisfied with their work and will definitely call them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BabatundeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived on time, were plugged up and running in minutes, took care of my project, cleaned up after they were done and very professional and courteous.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sam9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremiah was very professional. Provided me some good info and did a great job Thank you

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Kent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job! Very professional.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (49 more) →

Price

$233-10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning182$170–$334
General carpet cleaning176$170–$334
Upholstery cleaning93$183–$347
Pet stain & odor removal88$139–$354
Area rug cleaning68$170–$447
Carpet cleaning16$176–$359
HVAC duct & vent cleaning11$351–$928
Leather cleaning3—

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