Carpet cleaning service · Waco, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 175 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 9%
4.7★★★★★1,034 Google reviews · 24 photos
88%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$233typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Stanley Steemer technicians are typically punctual, friendly, and professional when cleaning carpets, furniture, and air ducts. Many reviewers note that the company offers affordable pricing and responsive communication, including free estimates. However, some lower-rated experiences cite ineffective results on tile floors, lingering odors, or equipment issues during air duct cleaning services.
Google rating: 4.7 out of 5 from 1,034 reviews (88% five-star).
Reviews on this page: 1,034 Google reviews (789 with written comments, 35 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 26, 2026.
Service: Carpet Cleaning serving Waco, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 80/100 on this factor. Category median: 96.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 79/100 on this factor. Category median: 96.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 74/100 on this factor. Category median: 99.B
74
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
1,034 Google reviews we collected
4.7of 5
5 stars91588%
4 stars515%
3 stars192%
2 stars151%
1 star343%
Praise vs complaints
Phrases our text analysis found in 789 written reviews
97%praise
Praise1,26497%
Complaints373%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3928%
Reasonable9165%
Overpriced21%
Not sure96%
$233-10% vs typical carpet cleaning
Middle half of what 124 customers paid ($146–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44534%
Quality & results37229%
Speed & response21216%
Would recommend14211%
Communication675%
Price & value524%
Honesty & trust111%
What customers talk about
We read 789 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michael was efficient, friendly, and professional.”
“While your technicians were cordial and if they intentionally not apply it, they are unprofessional.”
“Stanley Steamer came out today to address a stained high traffic area in our bedroom carpet and did a great job.”
“I wish I could post a picture of the poor quality of work performed.”
“He was on time, very kind & had great customer service.”
“VERY frusturated because these are spots that they caused and are very slow to respond.”
“Will definitely call again and highly recommend them.”
“Very unsatisfied 1 out of 5 stars which is one star to many.”
“I had an area rug cleaned and they explained their process and even offered the option to take the rug off-site for a deeper clean.”
“Didn't get the pet odor out of my couch and didn't reply back when I brought it up.”
“He also came Friday around 5 to give a free estimate on cleaning ducts.”
“Over priced for something we could’ve done ourselves.”
“Very upfront with cost and any extras that we may need!”
People customers mention
Steamer37 reviews
Jeremiah15 reviews
Jose14 reviews
Michael11 reviews
Tim11 reviews
Marcel8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
SSantos8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
Some areas got nice an clean and others look like they would've, 1st time using Stanley steamer and it wasn't all great. This is the reason I go professional for a great clean. 2nd time cleaning my small sectional and it wasn't impressive. Sorry Stanley but your waters not hot enough to get the dirt out.
Paid $150–200Not sure
CCarliss10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Stanley Steamer came out today to address a stained high traffic area in our bedroom carpet and did a great job. Stain is gone, and they left a spray I can use in the future. Very good work!
CCindy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michael was efficient, friendly, and professional. I highly recommend Michael. I would call him again.
DDelores1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The technicians were great. They were very helpful, friendly and kindd. Yes I would recommend them.
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The service was excellent all questions were answered the job was very professional
MMarieLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
My experience with Charles was exceptional! I've had him at my house before and was really happy to see it was him, when he knocked on my door! He is a hard working person that strives to please the customer! When I call again I will ONLY REQUEST FOR HIM!!!!
Go Charles your the BEST, forget about the rest!!!
M.Steele
Awesome work carpets look new. Scott is a Wonderful employee!!
Price assessment: Great price
Services: Area rug cleaning
Response from the owner · 6 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
R
Rhonda Schmidt1 reviewiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Some areas got nice an clean and others look like they would've, 1st time using Stanley steamer and it wasn't all great. This is the reason I go professional for a great clean. 2nd time cleaning my small sectional and it wasn't impressive. Sorry Stanley but your waters not hot enough to get the dirt out.
Price assessment: Not sure
Price: $150–200
Response from the owner · a week ago
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We would like to forward your concerns to the management team at your local Stanley Steemer office so they can review the matter and contact you directly if needed. To assist us, please email your zip code, service address, and the phone number associated with your account to [email protected]. We appreciate the opportunity to address your concerns. Again, we apologize for the inconvenience and look forward to assisting you.
C
Carliss Hyde10 reviewsiTotal number of Google reviews Carliss has written across all businesses on Google Maps, not just this one.
Stanley Steamer came out today to address a stained high traffic area in our bedroom carpet and did a great job. Stain is gone, and they left a spray I can use in the future. Very good work!
Price assessment: Reasonable price
Price: $150–200
Positive: Professionalism
Services: Carpet steam cleaning
Response from the owner · 4 years ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
E
Elvira Rousar8 reviewsiTotal number of Google reviews Elvira has written across all businesses on Google Maps, not just this one.
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
C
Cindy M.8 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Michael was efficient, friendly, and professional. I highly recommend Michael. I would call him again.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning, General carpet cleaning, Carpet cleaning
Response from the owner · 2 weeks ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
N
Natalie Richardson2 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
D
Delores Bellinger1 reviewiTotal number of Google reviews Delores has written across all businesses on Google Maps, not just this one.
The technicians were great. They were very helpful, friendly and kindd. Yes I would recommend them.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a month ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
J
John McHugh1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My experience with Charles was exceptional! I've had him at my house before and was really happy to see it was him, when he knocked on my door! He is a hard working person that strives to please the customer! When I call again I will ONLY REQUEST FOR HIM!!!!
Go Charles your the BEST, forget about the rest!!!
M.Steele
Price assessment: Great price
Price: $100–150
Response from the owner · 2 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
