Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Stanley Steemer

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 1,034 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 74% of carpet cleaning.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Carpet cleaning”

Elvira8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Had our carpet and furniture ! Professional team.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Michael was efficient, friendly, and professional. I highly recommend Michael. I would call him again.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Johnnie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A++

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
elaine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The two guys that came to my house were terrific knew what they were doing and did a great job

Paid $100–150Reasonable priceCarpet steam cleaningCarpet cleaning
YvonneLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience with Stanley Steemer! Nicholas, Jose and Michael. Nicholas and Jose did the upstairs which consisted of four (4) rooms and Michael did the the downstairs of our home which consisted of three (3) rooms. They were very punctual and did an excellent job cleaning my home. All the stains were…

Paid $500+Not sureCarpet cleaning
big6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The two guys came out and did a excellent job very professional and nice John and Michael did a awesome job thank you guys

Paid $250–300Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Chelsae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The tech (Nicholas) was good and professional. He communicated everything with me well and asked if everything was to my liking after, which I appreciated.

Reasonable priceCarpet cleaning
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys did a great job. they were very courteous and mindful of our things. I would definitely recommend.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Benita15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★

Although Jeremiah was very pleasant we felt like the job was done too fast to have a proper cleaning. He was in and out in 20 minutes!!!

Paid $100–150Great priceCarpet steam cleaningCarpet cleaning
Serguio8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dakota did a awesome Job. he took his time and my carpet looks brandnew now. Just in time for the holidays. Thank you Stanley steemer

Customer photo from Serguio's review
Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Rochelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Ahhfreakingmazing results!!!! I was renting my house and the renters decided to vacate or should I say abandon the premises with no warning and a lot of damage. I thought my carpets were trash and was just getting them cleaned so I could stay in the house while I upgrade it. The carpets are actually so clean and…

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

John was professional and has several years of experience. He did not hesitate to answer all my questions and/ or concerns. The carpets not only smell great but they were left in better condition than before. I appreciate your service. Thank you John.

Reasonable priceCarpet cleaning
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did an amazing job

Carpet cleaning
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to get a quote. They communicated early and often and arrived on time and did a great job!

Great priceCarpet cleaning
gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Olivia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Carpet steam cleaningCarpet cleaningArea rug cleaning

Price

$233-10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning182$170–$334
General carpet cleaning176$170–$334
Upholstery cleaning93$183–$347
Pet stain & odor removal88$139–$354
Area rug cleaning68$170–$447
Carpet cleaning16$176–$359
HVAC duct & vent cleaning11$351–$928
Leather cleaning3—

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