Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Stanley Steemer

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 1,034 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 74% of carpet cleaning.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.183
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 183 Google reviews tagged “Carpet steam cleaning” · showing 20

Carliss10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Stanley Steamer came out today to address a stained high traffic area in our bedroom carpet and did a great job. Stain is gone, and they left a spray I can use in the future. Very good work!

Paid $150–200Reasonable priceCarpet steam cleaning+ Professionalism
Elvira8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Had our carpet and furniture ! Professional team.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Michael was efficient, friendly, and professional. I highly recommend Michael. I would call him again.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Delores1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technicians were great. They were very helpful, friendly and kindd. Yes I would recommend them.

Paid $100–150Reasonable priceCarpet steam cleaning
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service was excellent all questions were answered the job was very professional

Paid $200–250Reasonable priceCarpet steam cleaning
CarolLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jeremiah and Joe did a great job steam cleaning our carpets. They were pleasant and professional. I have used them in the past and would not hesitate to use them again.

Paid $150–200Great priceCarpet steam cleaning
mariaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They came in timely manner. Were very polite. Price was affordable. The work is good

Paid $200–250Reasonable priceCarpet steam cleaning
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Service was okay. I still had a few stains & smell was still there but I guess it’s okay. One of the cleaners “blew up” my toilet. It kinda grossed me out but overall the service was 6/10

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
TobyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional and Courteous.

Paid $100–150Reasonable priceCarpet steam cleaning
SherriLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This guy did a great job. I wanna ask for him next time I have them done again. I am super happy with the job that he did. Thank you so much, sir.

Paid $100–150Reasonable priceCarpet steam cleaning
elaine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The two guys that came to my house were terrific knew what they were doing and did a great job

Paid $100–150Reasonable priceCarpet steam cleaningCarpet cleaning
sally1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jose and Michael did a superb job clearing the carpet in two areas of our house!!! Both men were highly professional, skilled, courteous and friendly! Thank you! Thank you!

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
GinaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

Its been a couple weeks now and honestly.....the carpet stinks like dog poop.....I thought a professional cleaning would take care of that but apparently not. The carpet LOOKS good....no stains or anything......just stinks.

Paid $100–150Reasonable priceCarpet steam cleaning
jackie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael was outstanding and the rooms look Great thank you

Customer photo from jackie's review
Paid $100–150Great priceCarpet steam cleaning
KristiLocal Guide · 180 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our carpet looks amazing. Charles does such a great job

Paid $50–100Reasonable priceCarpet steam cleaning
34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He did an amazing job. And had a great personality

Paid $450–500Reasonable priceCarpet steam cleaning
Anthony13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jose and Charles were awesome. The quality and care they displayed is without a doubt worth referring back to. Quick in and out

Paid $100–150Reasonable priceCarpet steam cleaning
shanalLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job, turned out so much better than I expected. I highly recommend their services and will use them again.

Paid $100–150Great priceCarpet steam cleaning
Kristy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent, professional, fast, and thorough!

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose and Lew did a great job. They were very pleasant and professional and worked very quickly. I would hire this company to do my other types of floors and upholstery.

Paid $350–400Not sureCarpet steam cleaningPet stain & odor removal

Show more carpet steam cleaning reviews (163 more) →

Price

$233-10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning182$170–$334
General carpet cleaning176$170–$334
Upholstery cleaning93$183–$347
Pet stain & odor removal88$139–$354
Area rug cleaning68$170–$447
Carpet cleaning16$176–$359
HVAC duct & vent cleaning11$351–$928
Leather cleaning3—

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