How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREStanley Steemer
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 1,034 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 176 Google reviews tagged “General carpet cleaning” · showing 80
Michael was efficient, friendly, and professional. I highly recommend Michael. I would call him again.
A++
Great customer service.
Oliver was very helpful and professional!
Polite,professional and got the job done seamlessly Carpets look great Definitely would recommend
Excellent experience. Very efficient! Professional. Polite. Will gladly recommend to others! Thank you!
Great services!
Excellent service. Very professional and did a wonderful job. Will definitely use again
Service guy did a great job!
Excellent
Professional, efficient, accurate, helpful. They did a great job getting my carpets clean and explained the process step by step. Would highly recommend!
Worked in a good timely manner, good customer service !
Great job 👏🏾
Tech was on time and courteous. Knowledgeable on products and equipment as well. Took no time to complete and was careful while moving furniture. There were stains removed that where there when home was purchased, I am very happy with overall service and experience l.
the technition was on time and efficient. He reviewed everything with me before he started. the work was excellent and I will use them again.
Marvell was EXCELLENT!!!
Quick yet incredibly thorough! Our carpet is like new (and smells new, too) thanks to the professionalism in his work. Highly recommend! Will be using them many times more.
Very good experience! Very knowledgeable and helpful for future needs
Jeremiah was friendly, kind, thorough. Carpet old but once he finished WOW. Cleaned tile between both areas after finishing. Would use SS again. Great job Jeremiah.
Good service and professional. Got the job done quickly.
I’m very happy with the work performed. The 2 men were very courteous and professional. The carpets look great!
We are so happy with our service! Jeremiah was fantastic - friendly, professional and did a very thorough job. Our light-colored couch had lots of dirty spots from kids and pets, and it looks brand new!
I highly recommend this company. This is the 2nd time I have used them. Each time they are friendly, knowledgeable and leave my carpets looking soooo much better!
Easy to book an appointment, arrived in time-frame promised and my carpets look so clean. Jeremiah was very professional and knowledgeable.
All in all did a good job. Got job done in about 30-45 minutes. Unknown if miscommunication or not but missed a small walk in closet on one of the rooms.
I ordered a living room, bedroom and hall to be cleaned ( "3" rooms). Turns out the living room is too large and I should be charged for 2 rooms for that space - I was not told this by the person on the phone. Technician did not charge me extra. He did not move any furniture. Before we moved to Texas and I used…
Absolutely fantastic! I don’t normally do reviews, but this guy was outstanding. Not only did he get our carpets much cleaner than we anticipated possible, but he was super friendly, professional and speedy! I definitely recommend this company AND this particular gentleman.
Tim was professional & patient. He answered all my questions regarding other services. Carpet looks great!!
Nicholas thoroughly answered all of our questions before he began the process. He also explained the steps he was taking as he was doing the cleaning and was able to meet all of our expectations. Great job Nicholas!
He was ver professional,friendly and thorough.
We had a water leak at our office and thought we had to replace the carpet. Stanley steamer cleaned out carpet and now we do not have to replace it!
I was very pleased, the guy's were perfessional and sufficient. Carpets looks amazing.
Jose did an excellent job explaining the process and letting me know what products would be best for my family. He was very personable, knowledgeable and extremely professional. Five out of five stars. Highly recommended.
Good but we had a10% discount but did not receive can someone Check Thanks Charlie Woodson
Thank you for helping me rage clean before the holidays. 💛
He did a good job very friendly and polite I will use you again in the future
Jose was amazing! Prompt, polite, and personable!!! My carpet looks amazing!! If you are getting ready for the holidays give them a call!!!
Jeremiah did a great job, friendly, professional. I highly recommend him and Stanley Steamer!
Simply professional. I will use Stanley Steamers going forward.
Amazing work! Carpets look brand new! Service was also amazing and easy to schedule
The cleaning team were awesome 👌. Well spoken and polite. Representative the company exceptional well.
Very good work. Thanks 😊
Excellent service. Great customer service! Jose was awesome and did a great job with the carpets. Highly recommend.
Jeremiah was very professional and courteous. He was very attentive to my needs. I would definitely recommend him.
Ben did fantastic. Highly recommend
Very professional. Very knowledgeable. Would definitely recommend.
Jose and Johathon were very professional on time and very friendly. I would certainly look use Stanley Steemrer again
The overall job was good but the master bedroom was done hurriedly and afterwards I noticed some stains and dark spots remaining on the carpet. For the price I paid I expected a more thorough cleaning. Update:They came again and redid the master bedroom free of charge. We finally saw a big difference. I'd definitely use this service again.
Marcel was great! Definitely use them again!
Very professional and kept me informed on what they were doing.. will definitely use again in the future. Carpet looks new
Carpet looks great! They did a wonderful job - very professional and thorough!
Technician was professional and I was impressed with the results of the work!
The team that clean the carpet were professional and done before I knew it. The carpets came out great!
Charles was on time, courteous, efficient and the carpets look great.
Charles did an amazing job getting doggie squat spots out of my lightly colored carpet, was not expecting it to look as great as it does!
Guys did a great job, fast, friendly and professional.
I was amazed at how the carpets came out. Extremely pleased! Will use again! Thanks
Very friendly and helpful. Explained what was being done and was told what the price would be before servicing, which was very much appreciated. Good job.
Better results than any company I’ve ever used! I have worked with multiple other companies in the past and none have lived up to the results or experience that I’ve received with Stanley Steemer! They have cleaned the grout on my tile and made it look like a completely different floor, cleaned rugs, couches,…
Great service, great communication, showed up on time - what more could you want? Highly recommend them!
The guys that came did an excellent job in a very professional manner. They came within the window specified and did the job quickly and efficiently. Best money spent to make me feel fresh and clean for the holidays!
David is wonderful and very helpful. Carpet looks great!
Able to remove pet stains and did a great job on the area rug and carpet!
And ceramic tile. These guys r wonderful. Professional, and make sure u approve of the work. Will use them again!!!!!❤
Technician was great,not sure how the cleaning worked yet? Smell's better for sure. Been gone for 5 minutes. We'll see. Was very professional. Would refer Stanley Streamer to anyone,would definitely use them again.
Once again Stanley Steemer did an amazing job! I will be using them again.
The ONE MAN CREW was awesome. Did an excellent job, the bedroom and office feels and looks clean now! We have pets and they sometimes leave their puddles and their smells and the technician, Davis, that you sent out was great ! He is a JEWEL and a definite keeper for your company. i will surely request him next…
Fast and efficient. Great job!
They did a great job very professional
They arrived on time cleaned two rooms they were amazing. I will be recommending them to others
Tried to increase rate twice after he got here and almost doubled price! Still have stains on chairs and one in bedroom. He counted an extra chair, then left one chair not done-said his “meter” ran out! Didn’t tell me-I found it undone! Horrible experience!
Excellent job! Removed spots from carpet areas - looks like new. Also cleaned some upholstery and area rug. Will definitely use again.
Two Service men came in came in home shampooed & deodorized 1- bedroom carpet. Was very friendly & professional. Did a Great job!
Arther was a super nice young man. He was on time and was so polite. I’d recommend him and even ask for him again. He did a great job:)
Tony did a fabulous job, was polite and friendly. Definitely a credit for Stanley Steemer company.
Professional staff that immediately went to work and got the job done expeditiously. Staff noticed my worn out door mat and offered me one of their rugs they were selling with a life-time warranty replacement. I was very satisfied with their service and care given to my home.
We are very pleased with the service we received.
Very experienced, professional and knowledgeable. Will use again for carpet cleaning.
Technicians very professional and did a great job of cleaning problem areas.
Technician Marcel was amazing! He cleaned everything very well. Marcel was professional and dedicated to doing an exceptional job! I'm impressed with his work ethic and wonderful attitude.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 182 | $170–$334 |
| General carpet cleaning | 176 | $170–$334 |
| Upholstery cleaning | 93 | $183–$347 |
| Pet stain & odor removal | 88 | $139–$354 |
| Area rug cleaning | 68 | $170–$447 |
| Carpet cleaning | 16 | $176–$359 |
| HVAC duct & vent cleaning | 11 | $351–$928 |
| Leather cleaning | 3 | — |
