Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty74−2.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Stanley Steemer

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.7★ from 1,034 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 74% of carpet cleaning.B
74
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$354
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#64 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 88 Google reviews tagged “Pet stain & odor removal” · showing 20

Elvira8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Had our carpet and furniture ! Professional team.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Service was okay. I still had a few stains & smell was still there but I guess it’s okay. One of the cleaners “blew up” my toilet. It kinda grossed me out but overall the service was 6/10

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Johnnie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A++

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
sally1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jose and Michael did a superb job clearing the carpet in two areas of our house!!! Both men were highly professional, skilled, courteous and friendly! Thank you! Thank you!

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
jeanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Lewis steam clean my black sofa and two black love seats and they look brand new. Love them.

Paid $250–300Great priceUpholstery cleaningPet stain & odor removal
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose and Lew did a great job. They were very pleasant and professional and worked very quickly. I would hire this company to do my other types of floors and upholstery.

Paid $350–400Not sureCarpet steam cleaningPet stain & odor removal
big6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The two guys came out and did a excellent job very professional and nice John and Michael did a awesome job thank you guys

Paid $250–300Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Extremely professional and efficient, explained everything and ensured everything was done correctly

Paid $400–450Great priceUpholstery cleaningPet stain & odor removal
SuzAnneLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jose was great! Very upfront with cost and any extras that we may need! I really appreciated him being right to work and he did a fantastic job. My sectional once again looks brand new! Thank you!

Paid $250–300Reasonable priceUpholstery cleaningPet stain & odor removal
ChrisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

John was very professional and very helpful giving information on how to keep my couches clean. He was fast, efficient and did an amazing job.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removal
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great communication. Positive personality. Very knowledgeable

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Serguio8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dakota did a awesome Job. he took his time and my carpet looks brandnew now. Just in time for the holidays. Thank you Stanley steemer

Customer photo from Serguio's review
Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Rochelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Ahhfreakingmazing results!!!! I was renting my house and the renters decided to vacate or should I say abandon the premises with no warning and a lot of damage. I thought my carpets were trash and was just getting them cleaned so I could stay in the house while I upgrade it. The carpets are actually so clean and…

Paid $500+Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Taylar8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Oliver and Jehu did an AMAZING job! My carpet had many diffrent pet odors (that I have tried to remove and cover with enzyme remover) and those 2 worked their magic! My house looks move in new!

Carpet steam cleaningPet stain & odor removal
DotLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jose was the best service man I have ever had with this company. He took very special care and time doing my carpets. Jose is very nice and professional, he makes you feel safe. Both gentlemen were very professional and polite. They got right to work and did a really good job. You can this team to my house everytime!

Carpet steam cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Quality+ Professionalism
Keri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!! Joshua was friendly and explained everything he would be doing and was happy to answer all my questions. My carpet is squeaky clean and smells so fresh! Would absolutely recommend!

Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
PAMLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Service guy did a great job!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My tech was awesome. Showed up on time, explained in detail and got to work. My carpet never looked better!!!

Carpet steam cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, efficient, accurate, helpful. They did a great job getting my carpets clean and explained the process step by step. Would highly recommend!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
April7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremiah and Jose were great. They did a wonderful job on my carpets. They look brand new! They were very professional and kind. My dog loved them too haha! Definitely recommend Stanley Steemer 10/10.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (68 more) →

Price

$233-10% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 65%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning182$170–$334
General carpet cleaning176$170–$334
Upholstery cleaning93$183–$347
Pet stain & odor removal88$139–$354
Area rug cleaning68$170–$447
Carpet cleaning16$176–$359
HVAC duct & vent cleaning11$351–$928
Leather cleaning3—

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