Carpet cleaning service · Wentzville, MO · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 5%
4.8★★★★★3,278 Google reviews
90%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Stanley Steemer in Wentzville, MO, highlight professional technicians who arrive on time, explain services clearly, and effectively clean carpets and air ducts. Common themes include thorough pet stain removal, respectful handling of furniture, and helpful communication regarding maintenance. While most praise the quality of work, some low-star reviews criticize phone customer service, incomplete stain removal, ineffective water extraction, and unexpected charges for specific spot treatments or dehumidifier rentals.
Google rating: 4.8 out of 5 from 3,278 reviews (90% five-star).
Reviews on this page: 3,278 Google reviews (2,478 with written comments, 79 with photos).
Owner responses: the business replied to 71% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 81/100 on this factor. Category median: 96.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 75/100 on this factor. Category median: 99.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 81/100 on this factor. Category median: 74.A
81
Bar = this company · dark tick = category median.
Star ratings
3,278 Google reviews we collected
4.8of 5
5 stars2,96690%
4 stars1384%
3 stars421%
2 stars241%
1 star1083%
Praise vs complaints
Phrases our text analysis found in 2,478 written reviews
97%praise
Praise4,07397%
Complaints1173%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price18533%
Reasonable34061%
Overpriced132%
Not sure193%
$259+14% vs typical rug cleaning
Middle half of what 494 customers paid ($164–$484) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,45735%
Quality & results1,16528%
Speed & response67016%
Would recommend3779%
Communication3448%
Price & value1173%
Honesty & trust601%
What customers talk about
We read 2,478 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technicians Marlon and Aiden were professional and did an amazing job.”
“They did a terrible job and the service man was rude.”
“Our technician did a great job cleaning most of the carpeting in the house!”
“To make matters worse, the cleaning left a horrible, overpowering smell in the house that forced me to cancel showings to potential buyers for several days.”
“They arrived on time, explained what the job would involve, and the carpet looks perfect!”
“They did not do the deodorizer the second time and I feel I should have been refunded that amount but a manager never returned my call.”
“Marlon was wondering did such a good job highly recommend him”
“I will NEVER recommend SS and I will NEVER use them again.”
“They answered our questions intelligently and were very timely and polite.”
“I was charged extra to remove specific spots, which were completely ignored by the technician.”
“They were not the cheapest, but they were the best and worth every penny.”
“It was very expensive and I did report it to the police.”
“Professional, knowledgeable, responsible, motivated, honest and respectful.”
“He in fact did not and it is a shady business practice of up charging their customers without their knowledge.”
People customers mention
Steamer129 reviews
Andrew38 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
LLatriceLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Repeat Customer.. Excellent Services provided once again!! Our technicians Marlon and Aiden were professional and did an amazing job. There was minor issue with the quoted price given over the phone however the technicians partnered with their Manager; Koby White on a resolution. They say you’re only as good as your…
Paid $100–150Great priceCarpet steam cleaning
LLoriLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very professional service and I feel like they respected my belongings while they were cleaning my carpet. My carpet is over 40 years old and now it looks like I can enjoy it again. It smells good too.
Llee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
These guys were very nice and professional. Good job Stanley steamer on cleaning my carpet
Paid $400–450Reasonable price
LLaVerne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technicians were very knowledgeable and professional. They answered our questions intelligently and were very timely and polite.
BB.L.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Stanley Steemer techs, John and Garrett, were courteous and capable. Their description of all services and related costs were clear and direct. They explained and helped with minor problems, completed their tasks in a timely manner and offered suggestions on how to maintain our carpets cleanliness. We are very pleased.
Paid $250–300Great price
KKaren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very professional and extremely nice. They did a thorough job. Would definitely recommend them.
Thank you for taking the time to provide your valuable feedback. We are happy to learn you were pleased with our services and look forward to assisting you with your future cleaning needs. We truly appreciate your business and thank you for choosing Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
A
Alanna Askins6 reviewsiTotal number of Google reviews Alanna has written across all businesses on Google Maps, not just this one.
These guys worked well as a team and were very informative throughout the whole process.
Response from the owner · 4 days ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
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Latrice SmithLocal Guide · 11 reviewsiTotal number of Google reviews Latrice has written across all businesses on Google Maps, not just this one.
Repeat Customer.. Excellent Services provided once again!! Our technicians Marlon and Aiden were professional and did an amazing job. There was minor issue with the quoted price given over the phone however the technicians partnered with their Manager; Koby White on a resolution. They say you’re only as good as your leader and Koby handled the situation with care.. We are beyond please with Stanley Steemer and are customers for life.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a week ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
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Lori ByrdLocal Guide · 8 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Very professional service and I feel like they respected my belongings while they were cleaning my carpet. My carpet is over 40 years old and now it looks like I can enjoy it again. It smells good too.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · 5 days ago
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
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lee s1 reviewiTotal number of Google reviews lee has written across all businesses on Google Maps, not just this one.
These guys were very nice and professional. Good job Stanley steamer on cleaning my carpet
Price assessment: Reasonable price
Price: $400–450
Response from the owner · 6 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
J
john mullaneLocal Guide · 15 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Torion and Aiden did a great job. They arrived on time, explained what the job would involve, and the carpet looks perfect! We will definitely call them next time!
Price assessment: Great price
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 6 days ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
J
Jeff KaemmererLocal Guide · 19 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
They did a great job. Carpet looks great in our showroom
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
A
andrea ulrich2 reviewsiTotal number of Google reviews andrea has written across all businesses on Google Maps, not just this one.
Both techs were very polite and professional. They did a fine job. Would highly recommend.
Response from the owner · a week ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
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LaVerne3 reviewsiTotal number of Google reviews LaVerne has written across all businesses on Google Maps, not just this one.
Stanley Steemer techs, John and Garrett, were courteous and capable. Their description of all services and related costs were clear and direct. They explained and helped with minor problems, completed their tasks in a timely manner and offered suggestions on how to maintain our carpets cleanliness. We are very pleased.
Price assessment: Great price
Price: $250–300
Response from the owner · a week ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
