Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.8★ from 3,278 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of rug cleaning.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of rug cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.66
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$119–$271
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 66 Google reviews tagged “Carpet cleaning” · showing 20

PLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Friendly and Professional service.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Professional, polite, good mood and on time.

Paid $200–250Reasonable priceCarpet cleaning
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

2 rooms and a set of stairs cleaned and deodorized.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did a great job will have them back again and will be making appointments soon for my daughter

Carpet steam cleaningCarpet cleaningPet stain & odor removal
Stella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler was excellent!!

Paid $150–200Reasonable priceCarpet steam cleaningCarpet cleaning
NicoleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Garrett and Jerrell were very friendly and professionally. Our carpet and rug looks awesome, a second life for both! I will absolutely use Stanley Steemer again!

Paid $500+Carpet cleaningPet stain & odor removalArea rug cleaning
SuperLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Torion was super fast and efficient on the cleaning, and very pleasant to chat with when we walked the house and previewed all my rooms. Highly recommend him for cleaning any house!

Paid $200–250Great priceCarpet steam cleaningCarpet cleaning
KimLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kevin with Stanley Steemer was within the window we were given, was very polite, explained our questions and wore shoe coverings. Plus, it didn't take long to do the areas we wanted cleaned! When, he finished, the carpet looked and smelled fantastic!! I'll always use Stanley Steemer for the company to take care of our carpets!!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Hailey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tyler was great, answered all my questions, would definitely use this company again!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
JohnLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service delivery. Explained everything in detail, very personable and great attention to detail.

Paid $500+Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was very professional and friendly, he explained every thing and did a great job.

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaning
ChrisLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cardell and Adrian were both very professional, friendly, and helpful. They did a great job and even went the extra mile to clean up some hard to reach stains. Thank you guys! Highly recommend.

Paid $200–250Great priceCarpet cleaning
Dee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Both of the gentlemen were very nice , explained a lot of things, and they did everything they were supposed to.

Reasonable priceCarpet cleaning
ChelseaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Edward and John went above and beyond for my wife and I to get our carpets and couches done. There was a problem with our outdoor tap that they figured out how to fix before getting started. They were both very careful around the house and put an extra work to get up some stubborn stains. Everyone we have spoken to…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jesse10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Don provided Excellent service. Showed up promptly on time and finished before expected. Answered all my questions pertaining carpets.

Paid $450–500Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service and tech were quick, effective and very professional!

Paid $400–450Great priceCarpet cleaning
Carmen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Keith was very professional and informative on the condition of my rug. I’m very pleased with the cleaning work provided

Paid $150–200Reasonable priceCarpet cleaningPet stain & odor removal
PeterLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

It was quick and simple. The technician was fast and courteous and showed me other services that were available. All look good thank you ....

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bryson and Jerrell were both awesome, they worked quickly and so polite. The house looks better than it did when we bought it almost ten years ago. We will definitely refer others and will be scheduling another appointment for our next house.

Paid $500+Great priceUpholstery cleaningCarpet cleaningService not listed
Paige1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They delivered 2 bottles of their spray bottle carpet cleaner to my home! Excellent service!

Paid $1–50Reasonable priceCarpet cleaningArea rug cleaning

Show more carpet cleaning reviews (46 more) →

Price

$259+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning727$126–$277
Carpet steam cleaning722$146–$309
Pet stain & odor removal360$126–$366
Upholstery cleaning233$169–$297
Area rug cleaning121$126–$404
HVAC duct & vent cleaning118$477–$1.1k
Carpet cleaning66$119–$271
Flood cleanup8$175–$506

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