Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.8★ from 3,278 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of rug cleaning.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of rug cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for general carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.727
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 727 Google reviews tagged “General carpet cleaning” · showing 20

Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

2 rooms and a set of stairs cleaned and deodorized.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
BetsyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Absolutely perfect! The techs were prompt, courteous, professional and experienced. I expected a good job and received exceptional work!

Reasonable priceCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Cory was very professional and friendly. Did a wonderful job and explained everything he was doing.

Paid $150–200Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very friendly and personable, did an excellent job. At a very fair price, we were very pleased.

Paid $200–250Carpet steam cleaningGeneral carpet cleaning
KimLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kevin with Stanley Steemer was within the window we were given, was very polite, explained our questions and wore shoe coverings. Plus, it didn't take long to do the areas we wanted cleaned! When, he finished, the carpet looked and smelled fantastic!! I'll always use Stanley Steemer for the company to take care of our carpets!!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Hailey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tyler was great, answered all my questions, would definitely use this company again!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bryson and Francis did a thorough and professional job!

Paid $100–150Reasonable priceGeneral carpet cleaning
AnitaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Cleaning on 7/2/26!! On time and pleasant. Very thorough and my carpet looks so GOOD!!! Thank you!!!

Paid $100–150Great priceGeneral carpet cleaning+ Punctuality+ Value
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was very professional and friendly, he explained every thing and did a great job.

Paid $200–250Reasonable priceGeneral carpet cleaningCarpet cleaning
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service was very professional they were so kind and respectful. Thank you

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaningService not listed
Darla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cardell was excellent. Timely, friendly and good natured. We worked fast and very hard. He got all the pet spots out too. I want him to come back in 6 months.

Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removal
Carolyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Forest did such a great job cleaning our carpet today!! We had several areas that needed to be treated & he did a really good job with them. Forest was also very polite & personable!!

Paid $100–150Great priceGeneral carpet cleaning
Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bryson provided excellent service and delivered a high quality result for a good price. This guy takes his job seriously and cares about his trade. Highly recommended.

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaningService not listed
ChelseaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Edward and John went above and beyond for my wife and I to get our carpets and couches done. There was a problem with our outdoor tap that they figured out how to fix before getting started. They were both very careful around the house and put an extra work to get up some stubborn stains. Everyone we have spoken to…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
LorraLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very nice, efficient, explained everything. Did a fantastic job. Thank you Kevin.

Paid $200–250Reasonable priceGeneral carpet cleaning
DebLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kevin was great, very thorough,professional, and friendly. Job well done. Well ask for him next time

Paid $500+Upholstery cleaningGeneral carpet cleaningArea rug cleaning
Daphne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The men were very professional. They were kind and did a good job.

Paid $300–350Reasonable priceGeneral carpet cleaning
PeterLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

It was quick and simple. The technician was fast and courteous and showed me other services that were available. All look good thank you ....

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cardell was excellent....only problem is being placed in a block of time to get service..prefer a set time

Paid $150–200Reasonable priceGeneral carpet cleaningArea rug cleaning
Suzanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Marlon was polite, hardworking and provided great service.

Paid $250–300Reasonable priceGeneral carpet cleaning

Show more general carpet cleaning reviews (707 more) →

Price

$259+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning727$126–$277
Carpet steam cleaning722$146–$309
Pet stain & odor removal360$126–$366
Upholstery cleaning233$169–$297
Area rug cleaning121$126–$404
HVAC duct & vent cleaning118$477–$1.1k
Carpet cleaning66$119–$271
Flood cleanup8$175–$506

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