Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty75−2.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Stanley Steemer

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.8★ from 3,278 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 85% of rug cleaning.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 75% of rug cleaning.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 81% of rug cleaning.A
81

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.360
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 360 Google reviews tagged “Pet stain & odor removal” · showing 20

johnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Torion and Aiden did a great job. They arrived on time, explained what the job would involve, and the carpet looks perfect! We will definitely call them next time!

Great priceCarpet steam cleaningPet stain & odor removal
PLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Friendly and Professional service.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Andrew was professional polite courteous and he took his time to make sure all of the pet spots were up I will ask for him next time thank you Andrew thank you Stanley Steemer

Paid $100–150Reasonable priceCarpet steam cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I seriously can not say enough good things about Jerrell! He was FABULOUS he left my carpets looking brand new, he cleaned up after himself. He worked super hard getting my carpets cleaned and I seriously can not thank him enough. I have 2 more rooms I will be having him come out again very soon!

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Adrion was awesome! Very professional, I had questions and he took care of them! Carpet looks great! Worked at a good pace, always busy. Really appreciate his his attentiveness.

Paid $100–150Reasonable priceCarpet steam cleaningPet stain & odor removal
Wes7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kevin did an amazing job! Very personable and professional. Would definitely recommend! Ask for Kevin!

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did a great job will have them back again and will be making appointments soon for my daughter

Carpet steam cleaningCarpet cleaningPet stain & odor removal
NicoleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Garrett and Jerrell were very friendly and professionally. Our carpet and rug looks awesome, a second life for both! I will absolutely use Stanley Steemer again!

Paid $500+Carpet cleaningPet stain & odor removalArea rug cleaning
Hailey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tyler was great, answered all my questions, would definitely use this company again!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
JodiLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bryson and Natalie arrived promptly and got right to work! They explained the process, set expectations, and followed through! They were tidy, didn’t make a mess, and I feel like I have a brand new couch! Thank you both!!!

Paid $250–300Great priceUpholstery cleaningPet stain & odor removal
JohnLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service delivery. Explained everything in detail, very personable and great attention to detail.

Paid $500+Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Darla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cardell was excellent. Timely, friendly and good natured. We worked fast and very hard. He got all the pet spots out too. I want him to come back in 6 months.

Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removal
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service was fantastic! Everyone was so friendly and professional!

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
ChelseaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Edward and John went above and beyond for my wife and I to get our carpets and couches done. There was a problem with our outdoor tap that they figured out how to fix before getting started. They were both very careful around the house and put an extra work to get up some stubborn stains. Everyone we have spoken to…

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jesse10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Don provided Excellent service. Showed up promptly on time and finished before expected. Answered all my questions pertaining carpets.

Paid $450–500Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Holly15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent, efficient, and friendly service!

Paid $100–150Great priceUpholstery cleaningPet stain & odor removal
Carmen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Keith was very professional and informative on the condition of my rug. I’m very pleased with the cleaning work provided

Paid $150–200Reasonable priceCarpet cleaningPet stain & odor removal
CurtisLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a fantastic job at a great price! Very effective stain removal - they even got out most of the tattoo ink a roommate spilled. It looks almost as good as when I moved in 10 years ago. Great job!!!

Paid $300–350Great priceCarpet steam cleaningPet stain & odor removal
Kirsten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Don showed up right at the beginning of our time window (much appreciated), explained the process and got to work. 45 minutes later our 20 year old carpeting is clean and he even got the pet stains out. Very pleased with the whole experience!

Paid $250–300Great priceGeneral carpet cleaningPet stain & odor removal
Marianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He made good suggestions. Was prompt and efficient. Pleasant to work with thank you so much

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (340 more) →

Price

$259+14% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning727$126–$277
Carpet steam cleaning722$146–$309
Pet stain & odor removal360$126–$366
Upholstery cleaning233$169–$297
Area rug cleaning121$126–$404
HVAC duct & vent cleaning118$477–$1.1k
Carpet cleaning66$119–$271
Flood cleanup8$175–$506

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