Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews

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Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet installers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of carpet installers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.159
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$219–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 159 Google reviews tagged “Area rug cleaning” · showing 20

Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

I haved used the Beavercreek Stanley Steemer repeatedly to clean carpets, upholstery, air ducts, and color seal grout. This franchise has always given me great service from a courteous and professional staff.

Paid $500+Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal
xonerale5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always been excellent job well done, and will keep using them.

Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
NancyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

James S. - Excellent job! Answered all our questions. Very professional, thorough, and respected our possessions. They spent alot of time with us. I will definitely have them back.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Annie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Andrew was helpful and professional. I would highly recommend Andrew and Stanley Steemer!

Paid $450–500Reasonable priceArea rug cleaningGeneral carpet cleaning
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Guys did a very thorough job. We will be calling them again!!

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
TrinaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I really like my technician Corey and he's team is always on time they does a great job, everything I ask of them accordingly they don't talk back nor complain I like the fact that they move my furniture clean all my carpet areas and then move my furniture back with no problem they really do satisfied me as a…

Paid $150–200Great priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

James did a wonderful job! He is very professional, friendly and thorough! Very happy with the service!

Paid $350–400Great priceUpholstery cleaningCarpet cleaningArea rug cleaning
Lis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dalton was fantastic and everything looks great. The cost was high but worth it.

Paid $450–500OverpricedUpholstery cleaningArea rug cleaning
Mona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ryan was very professional and courteous. He did a great job.

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
ThomasLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Picked up rug in designated time frame. Have used stanley s. B4. Always great service.

Paid $250–300Reasonable priceArea rug cleaning
TamiLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My area rugs and furniture look awesome!!! Thank you Reg for all that hard work!!!!!

Paid $400–450Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Mikala1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Nathan was awesome -- friendly, professional, knowledgeable, thorough. 10/10, would request him again!

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Noreen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Christopher and Tyler were awesome. Arrived early. Were very professional and courteous. Respectful of my home. Did an amazing job on my 20yo carpet. Gave me estimates for duct cleaning. Great young men like them are why I keep coming back to Stanley Steamer !

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaning
Gina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ryan and Aaron did an amazing job at cleaning up my house! I was thoroughly impressed with their professionalism and their work!

Paid $500+Reasonable priceCarpet cleaningArea rug cleaningService not listed
CarlosLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service, super friendly, and professional workers. Thank you!

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
PatLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Super service, the team was very knowledgeable! Very happy with the results and highly recommend!!

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
ClareLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Stanley Steemer did a great job cleaning and deodorizing three bedroom wall-to-wall carpets and one area rug today. Tyler arrived promptly and was friendly and helpful! I have used Stanley Steemer many times and have always been satisfied with the results.

Paid $100–150Carpet cleaningPet stain & odor removalArea rug cleaning
KurtLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stanley Steamer Beavercreek, Ohio, employee Chris, worked all day on our whole-house rugs, wood floors, and bathroom tile areas to make them look like new. Chris had excellent communication skills, explaining the cleaning and protective chemicals he was using. He checked in with us each time he finished an area to…

Paid $500+Reasonable priceFlood restorationCarpet steam cleaningUpholstery cleaning
DanLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to book and team was fast and polite. They did a great job.

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
DrLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Stanley Steemer Dayton expert Dakota arrived on time and did an excellent job. My carpets cleaned up nicely. I have allergies so I have to keep my carpet clean. You would not believe my carpet is 20 years old. I only use Stanley. They always take care of me.

Customer photo from Dr's review
Paid $300–350Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (139 more) →

Price

$240-7% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning904$158–$327
General carpet cleaning782$170–$447
Pet stain & odor removal335—
Upholstery cleaning297$207–$360
Area rug cleaning159$219–$705
Carpet cleaning108$176–$385
HVAC duct & vent cleaning70$482–$1.1k
Flood cleanup15$126–$235

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