How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREStanley Steemer
Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews
Report card
Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for carpet steam cleaning
Clear ✕All 916 Google reviews tagged “Carpet steam cleaning” · showing 160
Nathan and Jodey were very professional and explained everything to me. Answered all my questions. They did a great job on my carpet and cleaning my tile and grout on my foyer. I highly recommend either one of them!
James was friendly , thorough and helpful but not pushy
We had Stanley out to clean my parents house. He did an incredible job. We will be using them for everything.
Very satisfied with the service.
Thank you so much! This process was super easy! Made the appointment online, Bill was great! Let me tell you, my carpets look amazing!! Bill even called me and asked if he could clean the bedroom carpet to make up for the difference for an extra $20! So I got 3 rooms and a hallway cleaned for $150!!!
Excellent job very proffessional
He was very polite and explained thoroughly what he was doing and why.
Great job with exceptional attention to detail and customer service!
Professional expert service. Kind and friendly. Respectful technicians.
They did a Great job, would definitely use them again!
Jodey was professional, knowledgeable, and does an excellent job!
Jodey did a great job. I will request him each time
Ryan was very professional and did an awesome job! Thanks you
They did a great job! Very pleasant to work with!
We enjoyed Jodey's friendliness and his explanation of his plan to clean our carpeting. He did a really great job!!
Showed up on time and was very very respectful and polite. Reviewed what and where we wanted cleaned. Took his time and was very professional.
Robert did a great job on cleaning and getting all spills out of carpet and tile. I would give him a 5+ the best possible!!
Caydon was the gentleman who came to clean our carpets. He was kind, respectful and very professional. Our carpets look brand new! We will be requesting Caydon next time!
Robert was exceptional! He was on time, friendly, courteous and did an excellent job. I highly recommend getting Robert!
Had some bad areas on carpet that i dont want to mention but Robert did a great job removing 7 areas, great guy to talk to and appreciate what all he did and will have him again next time
I get quarterly service for 2 small high traffic areas of my home. When Aaron arrives I almost always have some add-ons for him and he does everything with a smile. He works very hard and very efficiently while he is here and always does such a superb job. I will always request Aaron.
James was professional and helpful. He listened to my concerns! Would have come back again!
Very professional, friendly and efficient will use again
James did an amazing job. I will ask for him again!
Cleaned carpet well!
The gentleman that came out was awesome!
Great job. Polite guys
Did a very good job. Was very helpful.
Deangelo was very nice! He worked hard to get the bog spot out of the carpet. We will definitely use him again.
Great service, knowledgeable people from scheduling to finishing up the project.
Tech was dialed in from start to finish
On time, courteous, professional and job well done.
D’Angelo was pleasant and professional. He truly cared about doing a good job!
Excellent technician - Robert was outstanding and professional. Excellent job on the Basement carpet.
Thank you very much Christopher and Nathan for doing a wonderful job of cleaning my carpets. They look great. You are both very professional and knowledgeable. We appreciate your hard work. Thanks, Sabrina Furlow
Jodey did a great job cleaning the carpets and was friendly and professional.
Logan was an exceptional young man who did a fantastic job with our carpets. He explained every step of the process. He was very kind and a great person to have on your staff. Next time we need our carpets cleaned we will definitely request Logan!
Service person Allen is professional, knowledgeable and great personality. Appreciate his willingness to provide and flexibility with our service request! Great job!!
They both came in and educated me on what they was doing through every step of the process. Very friendly and professional. will be requesting the moving forward with any all future needs.
Quality, detailed work in a very timely manner.
Excellent service- James was superb cleaner, great communicator and did not try to pressure to sell extra. Upholstery cleaned and scotchguarded Carpets cleaned
Friendly, informative, business attire, craftsmanship Courteous . Perfect Job
Chris did a fantastic job cleaning our carpet. He was prompt, professional, and very respectful of our home.
William did an excellent job. He started the job and completed it quickly even with answering my questions. Thanks
Very courteous and efficient!
Jodey did a great job! He was able to get rid of 2 areas that were spotted from spills. He was polite and gave me advice to help with stains.
Jeffry was very knowledgeable, kind, and did a Great job!
Robert was very friendly, explained the process, and did a great job on our LVP and carpet. I would certainly trust him again with our floor cleaning project. Thanks Robert!
He was on time, friendly, professional and the job was done well
D'Angelo did a wonderful job. Very personal and knowledgeable.
Richard did a great job on my carpets.
Robert from Stanley Steemer did an excellent job at cleaning the carpets in my house. Very professional and efficient. Will use Stanley Steemer again.
Logan did a great job! He was friendly and professional, took time to mop up afterwards and seal the door during, and worked with our preferred schedule.
⭐⭐⭐⭐⭐ Exceptional Service from Robert! I am extremely happy and pleased with the outstanding job Robert did cleaning my carpets! From start to finish, he was professional, friendly, courteous, and genuinely caring. He took the time to answer all of my questions honestly and thoroughly, which really gave me…
Robert did a great job cleaning our carpets. And I’m especially happy about my tile floors! The color stain he put on the grout made my floors look brand new and so clean! Robert was a pleasure to work with. I will definitely ask for him again!
I have the BEST Stanley Steemer technician D’Angelo! He is so awesome I consider him family. Any dirty dog smell or oops on my carpets he makes sure the carpet cleaner than clean and whatever smell there was or could be hiding it’s- GONE. If you don’t have D’Angelo at your house, you don’t know what you’re missing. 😉
Robert literally saved me today, my floors look an feel so much better i am absolutely so thankful he came today!! I will be requesting him every time an highly highly recommend him to anyone! He's absolutely the best!!
Cayden did a great job!
Caydon was personable and professional. He answered my questions and explained pertinent information, and knowledgeable about the job
Very thorough and professional. Did great work.
Robert was an absolute gem today! He exceeded all expectations during today’s visit! He explained the process, was efficient, and went the extra mile. He showed up with a smile on his face. I turned the music up for him to jam out! He will be my request on the next carpet job from now on until you promote him! 😜 We…
Have had less than stellar experiences previously but am really pleased with the care our home was treated with today by Jodey who turned a previous 2 star experience into 5 stars. It’s clear he’s a hard worker and cares a lot about providing excellent service. Our family will will definitely be specifically recommending him to everyone we know!
Allan did a great job explaining the process and cleaning our carpet! It smells so good now ! Thank you !!
The professional and attention to detail that jimmy and Nathan provided was outstanding. It’s nice to have a positive experience in this world.
Chriswas awesome! Its people like him that make Stanley Steamer what it is. Very courteous and professional. I would highly recommend him. :-)
Logan was person who cleaned my carpets .Listened to all my details with concern. He did what I wanted done to my carpets and they look and smell great. I was very pleased with this young man . Very nice and caring person.
Great job this afternoon, James!! You ALWAYS do an amazing job!! Carpets look great as usual after your service. Thank you!
They very nice young men the carpet is completely clean and it smells fresh in the house I give them a ten
Everything as promised, on time and professionally done
James was amazing! Personable, knowledgeable, and very efficient. I am STUNNED by the transformation in my carpets! They look new again! I am also glad he gave me the information about the extra room cleaning you can subscribe to.
Great people who do their job exceptionally well!
James did a great job! He was professional, courteous, friendly, And a great salesman.
I read great things about Robert and his personality and work ethic and he surpassed our wishes. The man knows his stuff and is wonderful to work with. They don’t get any better!
Excellent job! Carpet looks brand new! Will definetely use you again..but I want Jefferey. He was awesome! So thorough and Qatar aà
Trevor and Aaron were great. Took care of all the spots. Carpet almost looks new.
Chris was amazing. Personal and professional. Great attitude and asked several questions to determine exactly the service we needed. He exceeded expectations. 10 out of 10 would recommend.
Robert was very out going and professional and knowledgeable about his job. I was definitely pleased with his work. 👍👍👍👍
James S. - Excellent job! Answered all our questions. Very professional, thorough, and respected our possessions. They spent alot of time with us. I will definitely have them back.
James was an excellent representative for Stanley. He did an excellent job.
Chris and Trevor really know their stuff! Very personable and informative. Happy with the results of our carpet cleaning today.
The service i recieved from Stanley Steamer was exceptional
Both gentlemen were very professional and did an outstanding job!
The service tech was on time, professional and courteous. He did an AWESOME JOB!
The technicians were great but the cleaning was not . Once my carpets dried they still look terrible. For the money I paid I expected my carpets to look clean.
Best $160 I've spent recently. Carpet almost looks new Nathan was very thorough and efficient.
Very kind and respectful. Great work! Exactly what I asked for. Definitely recommend.
Nathan and Trevor did a great job - they went above and beyond!! Even cleaned a couple of throw rugs, which I did not ask them to do. Had a horrible mess due to a water leak. Very professional, friendly and knowledgeable.
Very polite and professional. They took care not to scratch any walls and door openings.
Both of the cleaners were very polite, explained everything they were doing and managed to upsell me! Definitely worth the money. My coych and both chairs look amazing 👏
Lyndon did an outstanding job in cleaning the carpets.
Nice job and pleasant people
Very friendly and did great job !
Thanks for professionally cleaning and protecting my carpets and furniture! Both men were very caring with my home and I would highly recommend them!
Our carpets look amazing thanks to Caydon! We will absolutely be requesting him next time we need them done again. Thank you so so much Caydon at Stanley Steamer (:
Technician arrived during specified hours and did an exceptional job. Hadn’t had the carpets cleaned in a while so could definitely tell the difference! Robert was pleasant and professional and had the job done in no time!
The communication, reliability, and punctuality from Stanley Steemer was excellent. Caydon was professional, kind, and knowledgeable. He kept updated on his progress and was able to answer my questions about the service.
James at Stanley Steemer did an outstanding job cleaning our two rooms and hallway! This was our second time using him because we specifically requested him after the excellent experience we had the first time—and once again, he exceeded our expectations. He is professional, friendly, thorough, and takes great…
Great crew/team! Friendly and helpful. Used the truck mount instead of the portable and the area rug and the carpeted areas look much better. Thank you!
James has always been a friendly hard working professional. Highly recommend him for all the steam cleaning needs.
Thanks Aaron and Landon for the great job of cleaning our carpet. It looks like new again even in the high traffic areas.
Great attitude and very knowledgeable technician.
William and Robert arrived on time and were very professional. They had the cleaning done in no time.
Ying MSN did fantastic job of dirt,crime and all thing little girls greatgrands(glitter,playdoh,chauk,spliills etc)8 year old carpet!! Just wonderful!!
Robert was both professional and friendly
Tech was very friendly and knowledgeable. Great service. Would definitely recommend!
The tech done an outstanding job! He was very pleasant, knowledgeable about his job and made sure I was satisfied with the services.
Owen did a great job on some older carpet. Have used Stanley Steemer for decades, always pleased with their service.
Landon was friendly, professional, explanatory and thorough.
Robert was awesome! He was punctual, friendly, and very knowledgeable! He was able to explain the process and how to maintain longevity in our carpets. He listened to what I needed and was able to help me alter service options based on what I was needing for my cleaning. Will definitely be requesting Robert again!
We couldn’t be happier. Robert did a great job, he was professional, courteous, and prompt, and the carpet and furniture turned out great! He was also a great conversationalist as he worked. Thanks again Robert!
Nathan was great
Bailey was an Excellent technician! Very thorough and professional!!
Very satisfied with the outcome. Appreciate the time and effort.
Very professional completed work in a timely manner very thorough with his work
I had older Carpet in my house and the Stanley steamer crew done a wonderful job way surpass my expectations on cleaning and Alan our technician was wonderful
Nathan was friendly, knowledgeable, and courteous. I will use Stanley again!
The Stanley Steemer technician arrived promptly and went right to work. He was very polite and friendly. He cleaned our 10’ X 15’ rug in no time. He was very careful not to damage doors, corners or woodwork with the equipment. A+
Amazing! 10/10 super professional! Did an amazing time !!
Very pleased. Professional and carpet looks great.
Bill and Chris from Stanley Steamers were excellent in providing professional service of cleaning my carpet. They walked through the work area, we discussed the service that needed to be completed with exact price. I will be calling again for all my future cleanings. Thank you for the great cleaning. The carpets look great!
On time, very polite and through. He worked quickly and carpets are clean.
Did a great job of cleaning my carpets. He was very pleasant and did a great job. Robert was most pleasant and did a terrific job
Robert did an excellent job! He was kind, courteous and very professional. Thanks again, Robert.😊
I had a great experience with Wiliam. He was very meticulous about cleaning all the carpet! He did a great job! I highly recommend him for your next carpet cleaning!
D’Angelo was great! He did a great job doing all the carpets in the house.
Amazing job by Christopher !!!
This young gun worked a miracle in our carpets. I’m shocked how good they turned out. I’d give more stars than 5. He is also personable. Thanks Christopher. Keep grinding!
Robert did a very nice job!
He was Amazing!
James was very professional, friendly and proficient. My carpet looks amazing!
James did an amazing job. He was very conscientious and took time to address every area of concern with each carpeted room and the steps in our home. I appreciate his hard work and how good my carpets look now. Thank you!
This is the second time Robert has provided carpet services in my home and both visits went extremely well. Robert is very skilled at what he does. He removed a stain that I didn’t think would come up and the carpet, overall, looks great. It has been a pleasure to work with him.
James did great and was efficient. He was sure to give special attention to some stains we wanted out and he was able to remove them. Good work overall
The cleaning technician Christopher was great. He was very professional and friendly. He explain how the process of the carpet cleaning works and what he was going to do, how long it would take and it was a wonderful experience.
Robert Turner was professional and very personable. I've had many professionals complete work in my home. Robert ranks in the top 5 persons. Thank you Mimi
Chris was very punctual and professional. He took the time to share his knowledge about stain removal and carpet cleaning in general. He was a very hard worker and showed me where I could save some money by purchasing a package opposed to randomly scheduling an appointment. I appreciated that. Very efficient, very…
Everything went perfectly well . On tie and explained everything I had questions about!
My husband spilled red candle wax (of all colors) on our fairly new recliner. I was heart sick, and tried a few times to remove it, but was unsuccessful. Called Stanley Steamer, and D’Angelo came out, and worked until he removed it all, and my chair looks like new again. D’Angelo does a great job, and I highly recommend him. Great service!!! 💕
I had an issue with the carpet cleaning. One of the technicians was in training. The top dog for Stanley Steamer emailed me and sent their best technician to resolve the problem. Problem fixed! It was nice to know that Stanley Steamer replied so quickly by the Top Dog!
My technician Robert was great!! Very personable, efficient and knowledgeable. Will definitely request him again next time!
We have 4 children so the carpet has seen better days. They were quick and did a phenomenal job. Before and after speaks for itself.
Aaron was fantastic. Did a great job, in a timely fashion.
Very professional. Spectacular job!
My carpet has never looked better! Bailey deserves a perfect evaluation for all his hard work! He moved furniture and cleaned like it was his own home. I am so happy with all of his hard work he went the extra mile and was able to get the stain out of the carpet!
William and Caydon did an amazing job… the carpet and tile turned out perfect! Thanks for your hard work guys, you rock!!!
Nathan did a excellent job he was polite and respectful showed professional respect
Stanley Steemer provides excellent customer service. Submitted a quest for Nathan or William, both are highly recommended. William was assigned - the assigned scheduling effort is greatly appreciated. William arrived as scheduled. He's very organized, professional, personable, and courteous. His equipment is clean.…
He was such a nice person and so thoughtful
Very professional service Tech cleaning was very thorough very pleased with the outcome the deodorizing and cleanliness
Thank you so much for returning to our house and cleaning the portion of the bedroom carpet that we initially included in the order. We truly appreciate you coming back and finishing the job at no additional cost.
My carpet and furniture looks so wonderful and Robert was the kindest and sweetest man. So personable. That means a lot to me.
D’Angelo, was very friendly and polite. He did his job very professionally. I will ask for him the next time We need Stanley Steamer.
James and Landon provided excellent service
Robert was very nice and friendly.
Courteous and efficient . He did a great job.
Technician was on time, very professional, very knowledgeable and extremely polite.
Robert did a great job. He was fast, friendly, and took pride in doing his job. I would highly recommend him and would definitely ask for him by name next time.
As always, I had really good service and the gentleman was really thorough and did it in timely manner. I have never been disappointed with Stanley Steamer.
Caydon was phenomenal and very educated on his job. He provided great feedback and did a fast and efficient service ! 10/10 great employee!
Robert was incredible! He’s friendly, knows the products and provides great feedback. Was efficient and knowledgeable about all services offered. Will definitely use again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 904 | $158–$327 |
| General carpet cleaning | 782 | $170–$447 |
| Pet stain & odor removal | 335 | — |
| Upholstery cleaning | 297 | $207–$360 |
| Area rug cleaning | 159 | $219–$705 |
| Carpet cleaning | 108 | $176–$385 |
| HVAC duct & vent cleaning | 70 | $482–$1.1k |
| Flood cleanup | 15 | $126–$235 |
