Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews

Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet installers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of carpet installers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for flood cleanup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$235
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Flood cleanup”

Moira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Christopher and Andrew were very professional. They worked hard and communicated well. I highly recommend them and Stanley Steemer for your cleaning needs!

Paid $500+Great priceFlood cleanupGeneral carpet cleaningPet stain & odor removal
RobersonLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Andrew Trickett and his Beavercreek team did an amazing job cleaning up our flooded office. Andrew and his crew went over and above the call of duty and responded quickly and worked efficiently. They were professional and thorough and restored my confidence in corporate national companies that have the reputation…

Great priceFlood cleanupWater removal
MichaelLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Nathan was friendly, knowledgeable, and courteous. I will use Stanley again!

Paid $200–250Reasonable priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
WLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have a very unique kitchen floor— a cobblestone-designed stamped concrete —which isn’t something most floor cleaning companies typically handle or even offer as a service. When James arrived, I explained exactly what I needed done, what I typically use to clean the floor, and the best way to dry the floor. He…

Paid $150–200Reasonable priceFlood cleanup
Mimi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Robert Turner was professional and very personable. I've had many professionals complete work in my home. Robert ranks in the top 5 persons. Thank you Mimi

Paid $200–250Reasonable priceFlood cleanupCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Sue13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

James was able to come earlier than expected for my "Squeeze in" urgent cleaning after my dog was ill. He came in and went right to work. He went about his work expediently. The carpet looks great.

Paid $100–150Reasonable priceFlood cleanup
MINISTRYLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very good and Good detailed worked on my carpet very well got it done real quick and did the job perfectly

Flood restorationFlood cleanupWater removal
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James did a great job!

Paid $200–250Not sureFlood cleanup
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nathan did and always does a great job for us, we requested him and will continue to, we have had others come to the house but, was disappointed with their work. Keep up the great work we also tipped him.

Paid $400–450Not sureFlood cleanup
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

William remembered our carpet areas and clean them great again!

Paid $100–150Reasonable priceFlood cleanupGeneral carpet cleaningPet stain & odor removal
Gus11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was punctual and introduced himself warmly and after revealing the details of work areas he commenced. I am completely satisfied with his performance, completely impressed by his professionalism, and completely happy with the quality of his work. Thank You, Robert, impressive and professional.

Reasonable priceFlood cleanup
Dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $100–150Great priceFlood cleanup
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $250–300Great priceFlood cleanup
Kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceFlood cleanup
Todd10 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceFlood cleanup
Crystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceFlood cleanup

Price

$240-7% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning904$158–$327
General carpet cleaning782$170–$447
Pet stain & odor removal335—
Upholstery cleaning297$207–$360
Area rug cleaning159$219–$705
Carpet cleaning108$176–$385
HVAC duct & vent cleaning70$482–$1.1k
Flood cleanup15$126–$235

Compare with