Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews

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Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet installers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of carpet installers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.335
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 335 Google reviews tagged “Pet stain & odor removal” · showing 20

Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

I haved used the Beavercreek Stanley Steemer repeatedly to clean carpets, upholstery, air ducts, and color seal grout. This franchise has always given me great service from a courteous and professional staff.

Paid $500+Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great job with exceptional attention to detail and customer service!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
xonerale5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always been excellent job well done, and will keep using them.

Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The guys were very professional and personable! They were on time, communicative and thorough! Would highly recommend!

Paid $450–500Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Moira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Christopher and Andrew were very professional. They worked hard and communicated well. I highly recommend them and Stanley Steemer for your cleaning needs!

Paid $500+Great priceFlood cleanupGeneral carpet cleaningPet stain & odor removal
Gretchen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They were very friendly and respectful. They got some pretty tough stains out, Which saved me a lot and buying new carpet

Paid $200–250Great priceCarpet cleaningPet stain & odor removal
Ed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Just had 4 rooms carpet cleaned and Aaron did a fantastic job explaining everything up front and following through with everything Stanley Steamer should be proud to have Aaron on there team.

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removal
Melanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast, efficient, friendly and professional. Basement and stair carpets cleaned. Took advantage of yearly service special.

Paid $500+Reasonable priceCarpet cleaningPet stain & odor removal
SandraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service- James was superb cleaner, great communicator and did not try to pressure to sell extra. Upholstery cleaned and scotchguarded Carpets cleaned

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Robert from Stanley Steemer did an excellent job at cleaning the carpets in my house. Very professional and efficient. Will use Stanley Steemer again.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Zeke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Robert literally saved me today, my floors look an feel so much better i am absolutely so thankful he came today!! I will be requesting him every time an highly highly recommend him to anyone! He's absolutely the best!!

Paid $500+Reasonable priceFlood restorationCarpet steam cleaningUpholstery cleaning
KristyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

D'Angelo did an amazing job on our carpets. He was sure to provide service with a smile. I will be requesting him for all our future services. He is the best technician that I have had yet! Highly recommend Stanley Steemer and D'Angelo for your next service. You will be sure glad to have him as your technician.

Customer photo from Kristy's reviewCustomer photo from Kristy's reviewCustomer photo from Kristy's review
General carpet cleaningCarpet cleaningPet stain & odor removal
LeahLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Have had less than stellar experiences previously but am really pleased with the care our home was treated with today by Jodey who turned a previous 2 star experience into 5 stars. It’s clear he’s a hard worker and cares a lot about providing excellent service. Our family will will definitely be specifically recommending him to everyone we know!

Paid $100–150Great priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Heidi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James was amazing! Personable, knowledgeable, and very efficient. I am STUNNED by the transformation in my carpets! They look new again! I am also glad he gave me the information about the extra room cleaning you can subscribe to.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
SherryLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent job! Carpet looks brand new! Will definetely use you again..but I want Jefferey. He was awesome! So thorough and Qatar aà

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
NancyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

James S. - Excellent job! Answered all our questions. Very professional, thorough, and respected our possessions. They spent alot of time with us. I will definitely have them back.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ernest7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service i recieved from Stanley Steamer was exceptional

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Karina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very kind and respectful. Great work! Exactly what I asked for. Definitely recommend.

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
PJ7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Nathan and Trevor did a great job - they went above and beyond!! Even cleaned a couple of throw rugs, which I did not ask them to do. Had a horrible mess due to a water leak. Very professional, friendly and knowledgeable.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Rhonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Both of the cleaners were very polite, explained everything they were doing and managed to upsell me! Definitely worth the money. My coych and both chairs look amazing 👏

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (315 more) →

Price

$240-7% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning904$158–$327
General carpet cleaning782$170–$447
Pet stain & odor removal335—
Upholstery cleaning297$207–$360
Area rug cleaning159$219–$705
Carpet cleaning108$176–$385
HVAC duct & vent cleaning70$482–$1.1k
Flood cleanup15$126–$235

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