How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREStanley Steemer
Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews
Report card
Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 335 Google reviews tagged “Pet stain & odor removal” · showing 160
I haved used the Beavercreek Stanley Steemer repeatedly to clean carpets, upholstery, air ducts, and color seal grout. This franchise has always given me great service from a courteous and professional staff.
Great job with exceptional attention to detail and customer service!
Always been excellent job well done, and will keep using them.
The guys were very professional and personable! They were on time, communicative and thorough! Would highly recommend!
Christopher and Andrew were very professional. They worked hard and communicated well. I highly recommend them and Stanley Steemer for your cleaning needs!
They were very friendly and respectful. They got some pretty tough stains out, Which saved me a lot and buying new carpet
Just had 4 rooms carpet cleaned and Aaron did a fantastic job explaining everything up front and following through with everything Stanley Steamer should be proud to have Aaron on there team.
Fast, efficient, friendly and professional. Basement and stair carpets cleaned. Took advantage of yearly service special.
Excellent service- James was superb cleaner, great communicator and did not try to pressure to sell extra. Upholstery cleaned and scotchguarded Carpets cleaned
Robert from Stanley Steemer did an excellent job at cleaning the carpets in my house. Very professional and efficient. Will use Stanley Steemer again.
Robert literally saved me today, my floors look an feel so much better i am absolutely so thankful he came today!! I will be requesting him every time an highly highly recommend him to anyone! He's absolutely the best!!
D'Angelo did an amazing job on our carpets. He was sure to provide service with a smile. I will be requesting him for all our future services. He is the best technician that I have had yet! Highly recommend Stanley Steemer and D'Angelo for your next service. You will be sure glad to have him as your technician.
Have had less than stellar experiences previously but am really pleased with the care our home was treated with today by Jodey who turned a previous 2 star experience into 5 stars. It’s clear he’s a hard worker and cares a lot about providing excellent service. Our family will will definitely be specifically recommending him to everyone we know!
James was amazing! Personable, knowledgeable, and very efficient. I am STUNNED by the transformation in my carpets! They look new again! I am also glad he gave me the information about the extra room cleaning you can subscribe to.
Excellent job! Carpet looks brand new! Will definetely use you again..but I want Jefferey. He was awesome! So thorough and Qatar aà
James S. - Excellent job! Answered all our questions. Very professional, thorough, and respected our possessions. They spent alot of time with us. I will definitely have them back.
The service i recieved from Stanley Steamer was exceptional
Very kind and respectful. Great work! Exactly what I asked for. Definitely recommend.
Nathan and Trevor did a great job - they went above and beyond!! Even cleaned a couple of throw rugs, which I did not ask them to do. Had a horrible mess due to a water leak. Very professional, friendly and knowledgeable.
Both of the cleaners were very polite, explained everything they were doing and managed to upsell me! Definitely worth the money. My coych and both chairs look amazing 👏
Our carpets look amazing thanks to Caydon! We will absolutely be requesting him next time we need them done again. Thank you so so much Caydon at Stanley Steamer (:
Robert was both professional and friendly
Landon was very polite and had me look at each area as it was done . Very knowledgeable as there were some stains that needed treatment. I would recommend him.
I had older Carpet in my house and the Stanley steamer crew done a wonderful job way surpass my expectations on cleaning and Alan our technician was wonderful
They accommodated me on short notice. Ryan was very nice and polite and explained what he would be doing. I will definitely use them in the future.
Professional, organized, efficient. Did a wonderful job especially with the pet stain removal and stairs! I even added some extra services he recommended. If you go with Stanley steamer, you won’t be disappointed.
Robert was great ! He was so kind and went above and beyond for us. We have dogs, a baby, and a toddler. Robert really took his time cleaning our carpets to ensure they were safe for our children and we appreciate him for that.
Robert went above and beyond my expectations in cleaning our carpets. Between all the rain, grandchildren and dog traffic it was a mess and now it looks brand new. Be sure to ask for Robert next time you schedule Stanley Steamer. You won’t be sorry. He truly cares about doing his best.
James was very professional, friendly and proficient. My carpet looks amazing!
James did an amazing job. He was very conscientious and took time to address every area of concern with each carpeted room and the steps in our home. I appreciate his hard work and how good my carpets look now. Thank you!
The cleaning technician Christopher was great. He was very professional and friendly. He explain how the process of the carpet cleaning works and what he was going to do, how long it would take and it was a wonderful experience.
Very professional service Tech cleaning was very thorough very pleased with the outcome the deodorizing and cleanliness
D’Angelo, was very friendly and polite. He did his job very professionally. I will ask for him the next time We need Stanley Steamer.
James and Landon provided excellent service
We were very satisfied. James shade our technician was unbelievable. He was very courteous and thorough. We have actually never experienced customer service and workmanship like they provided for us. Too bad all companies don’t provide that. Way to go Stanley Steemer.
Allen was very professional and thoroughly explained what he would be doing and what to do after he finished to ensure we got the best results from the cleaning and deodorizing of the carpet and upholstery. It was an easy process and quicker than we expected.
Great job. Showed up within time window. ID'd spot areas, worked diligently till completion. Ensured customer satisfaction. Outstanding customer service thought scheduling, service and payment. James and Tyler were great!
Top notch. It was a pleasure having Robert and Aaron over today.
Excellent experience! Very knowledgeable, listened to my requests, and did a great job!
Great customer service, they knew their job and they were here on time and completed the job in a reasonable time. Will use Stanley steamer again.
I am so happy with the carpet cleaning service as usual. Robert Turner is the best. He always makes sure to do a great job and that im completely satisfied with his work. I highly recommend him and Stanley Steemer!
Excellent service. Mine was not a easy job, so much better than expected.
Miracle workers! They arrived promptly and ready to go. My carpets and sectional look amazing. This team is professional, friendly and take pride in their work. If you’re looking to get your carpets cleaned, request these guys!!
James and Reggie did an amazing job cleaning our hardwood and kitchen floors. They were both very personable and professional and we would recommend them to friends and family. We are very thankful for their quick and efficient service.
RJ cleaned our carpets today and he is amazing. He is personable and takes pride in his work and makes my very worn carpets look the best they can look! He is great!!
Nathan was wonderful! He was very friendly and did a fantastic job with our carpet. He took his time and was very professional. Will definitely ask for him next time.
Great friendly service and great job cleaning my furniture!
I only trust Stanley Steemer. I've never had a bad experience. Their employees are always very friendly and professional. Aaron and Allen were great.. They explained specific services clearly and concisely.
Very professional and explained what they were doing and explained the different options that were available.
now that my carpet is dry it looks AWFUL… I’d like someone to come back.. I paid good money someone please contact me Edit: Stanley steemer came back and cleaned my carpets free of charge. I had Frankie or Frank something like that… he did a Good job but what upset me about him was the Racist remark he made about…
Service man was professional and courteous. Got the job done and more. Helped move furniture.
Robert and D’Angelo were great! We have four pets and the living room looked and smelled brand new after the cleaning. Would highly recommend!
My area rugs and furniture look awesome!!! Thank you Reg for all that hard work!!!!!
Fast service and friendly techs. They did a great job.
Chris was very professional and careful moving the items in my house. He cleaned my carpet and my furniture and even clean my wood floors when I asked if he would have time
Nathan was awesome -- friendly, professional, knowledgeable, thorough. 10/10, would request him again!
Anthony and D’Angelo were very friendly and professional. So impressed with them both. Would definitely ask for them again when needing cleaning services. Being in the customer service industry for 30+ years I could not have asked for 2 gentleman I would highly recommend.
Stanley Steemer did a great job cleaning and deodorizing three bedroom wall-to-wall carpets and one area rug today. Tyler arrived promptly and was friendly and helpful! I have used Stanley Steemer many times and have always been satisfied with the results.
Christopher Taylor was our technician today and did an amazing job. He was on time, great communication prior to the appointment. Once he arrived he met all of our expectations, actually he went above what we expected. Furniture and carpet looks brand new.Very professional and answered all of questions, very…
I had discovered a widespread cat urine mess in my basement from a stray cat that got into my home. My basement is finished with carpeting. I was devastated! Stanley Steemer came to my rescue! Chris was very professional and hard working. He was able to remove the stains and used an enzyme remover and deodorized the…
This is an old approval rating that never posted,: John and Bill arrived within the time allotted. I had called earlier in the day to inquire a more exact time and asked that they come in the middle of the timeframe if possible. They accommodated me perfectly. While at my home the men told me what they were going to…
Chris and Bailey did an outstanding job getting spots out of carpets! Also got long term stains out of furniture. He was friendly and thorough.
Chris was great he was respectful and informative. Great service!
Mr Jackson did a fantastic job. This time I had him clean both the carpet and the tile in the bathroom ....20 years of grime in the grout and it looks new ! Can't wait till my wife gets home from work to see it !
William and Dalton are the dynamic duo! . Very professional, hardworking and accommodating, They arrived at my home introduced themselves and immediately surveyed the areas that I wanted done. Noted my instructions for extra treatment in the heavy traffic areas and they worked around my family to get the job done…
Always does an excellent job! He’s the best and always goes the extra mile! Took care of a problem for me with all his usual excellence. Please make Anthony my new regular guy!
Alan was very professional, on-time, and did a detailed demonstration of one of the cleaning products he was uncertain if it would work. Also, the cleaning exceeded expectations with stain removal.
Dalton did a most excellent job! He was professional and courteous explaining all the steps he would be taking to leave my carpets cleaned and refreshed. Highly recommend!
Personable, professional, efficient and precise.
I had Stanley Steemer come and clean carpet in two rooms and then take 9 carpets to be cleaned off site. D'Angelo was the technician, he took the time to really understand what I wanted. He was so patient and took his time to make sure everything was done perfectly. I highly recommend Stanley Steemer and D'Angelo…
Robert did a great job. We added rooms and areas when he arrived. He clearly communicated the price and the services offered. He stayed very late making sure the job was finished. He was personable and professional
Very professional polite did a great job and I would recommend them to anyone
William remembered our carpet areas and clean them great again!
Anthony was terrific! So friendly, so professional, and very thorough. He made the area rug cleaning experience actually pleasant! Would love to have him back in the future for carpet and furniture.
The guys were super, explained everything they were doing p, and did a great job. Well done.
Andrew was very thorough and let us know exactly what he was doing. He cleaned carpet that had stains and a leather chair for my Aunt & we are extremely happy with the results.
RJ & Frankie were very Professional and explained everything in great detail. Our carpet and hardwood floors look Amazing. Very polite and we will be asking for them by name for our next cleaning. Thank You so much!!!
Ryan was very professional and did an amazing job cleaning our carpets and ensuring we were taken care of.
Robert is the best tech I've had. Hetakes extra care of your carpet and personal property. Reviewed and explained everything with me, offered solutions and very patient. I will be requesting him moving forward. The exemplary service I received from Robert is why I renewed my maintenance contract. Definitely recommend Robert and Stanley Steemer.
Frankie and Kellen were polite, pleasant, knowledgeable, efficient, and thorough. They taught me some things about my carpet and furniture to help me keep my property clean and healthy.
The service was done in a reasonable amount of time, the cushions look new again, I just hate how much it cost, and the cats to come back and do it again.
So the carpet is 25 years old so I didn't expect much but I was impressed on how much better it looked afterwards.
John and David were outstanding! Professional and personable. Great customer service. They did a great job. The carpet looks new ! Pet stains gone. Couldn’t have been more pleased. I will use your services again because of your great staff. 6/4/25 Robert and Bailey were amazing! The carpet looks brand new. They…
Original service was done on Friday, noticed some lingering issues over the weekend that the first treatment didn’t quite resolve, the company was happy to send another truck out ASAP to resolve the problem at no additional cost. Both technicians were friendly and efficient. I was particularly impressed with the…
Robert was personable, timely, efficient and did a great job! We appreciate the care he took with our carpet and furniture.
First let me say Stanley Steemer is prompt. I received a call and text message informing me that the technician was on site. Then I opened my door to Mr. Turner who did an excellent job. He was professional and friendly. Also, he informed me about cost saving specials I will definitely be taking advantage of for my…
Very impressed with this company. They were great with informing me of my appointment, their reminder system was great, and they let me know when the tech was coming. My tech Tyler and Nathan was amazing. They were professional, friendly, and did an AMAZING job. They were very informative and I will for sure use this company again!
Timely, friendly and professional team. Cleaned carpets to my satisfaction. Placed furniture to keep dog off the carpets after being cleaned.
Quick and efficient work, professional employees.
Robert from Stanley Steemer did a thorough job on our carpet. He was very courteous, professional and we will request him for future visits. He is a very hard worker and extremely polite too. Our carpet looks new again.
As usual Stanley Steamer does a nice job cleaning the carpets. The only tale away was for some reason they only send out one guy now instead of two. That seems to be a bad idea as this is a two man job.
My mother in law is happy. That makes me happy. Great job. Nathan made sure we liked the job. Tell him thanks for a great job.
The Stanley Steamer staff demonstrated exceptional customer service. Nick was exceptional and fast and thorough! I had deep stains from my cat but Nick made my carpets look and smell brand new!
He was very friendly and helpful the entire process. He took his time to make sure the carpet looked as good as possible and asked a few times during the process if it was up to my standards. I am very appreciative!
Jeffery did a fantastic job. He steam cleaned carpet, a recliner and vinyl flooring. He arrived on time and completed the scheduled work in a timely manner
Kahlil was fantastic. Great job, nice young man. Very knowledgeable and efficient. Our furniture and carpet look and smell fantastic. Thank you Kahlil!
Anthony was my technician and he was very knowledgeable, professional and courteous. He did a great job on my carpet in the basement. Great job and great service!!!
Excellent service, professionalism, and workmanship. Bought the yearly service plan! Update: Nathan did a really great job!! 10/10 prefer him!
Highly recommended, they picked up the stains quick and was very professional, quick, efficient and friendly.
I had EXCELLENT service to day from Stanley Steemer. There were food stains on my couch and chair that were difficult to remove. After the treatment from Stanley Steemer, the stains VANISHED and the furniture looks like NEW! So happy with this service and I will use them again in the future.
Ryan did a thorough cleaning, even areas that had older carpet look better.
Shannon was very professional and he did a great job
Kevin explained the different services well, was very professional asked if we had any questions, and gave us instructions on what to do before putting furniture back and other details.
Jimmy was very polite and attention to detail oriented I would recommend him and Stanley to anyone great service!!
I'm so happy I could be on one of the commercials 🙌 thank you thank you thank you 😊
Andrew does an excellent job, as always!
Timothy did an awesome job!!
We have used Stanley Steemer for years because of their professionalism and excellent work. Today I had a pet situation in our relatively new home here in Beavercreek and called to get service as soon as possible. Jimmy came out this afternoon and did an excellent job for us!
Anthony was very friendly and did an awesome job on cleaning my carpets. 10/10 recommend.
Bill was great and informative!
Very professional and informative. Did great job.
Timothy did a fantastic job; timely, explained options, knowledgeable and responsive.
The gentlemen that came to the house Jeffery cleaned the carpets very well. Jeffrey left my house carpets smelling fresh, clean, and protected. All of the furniture was put back in place. Jeffrey was professional, very nice, and fast. I have and still subscribe to the maintenance plan to get my carpets cleaned…
The guys were great! I can't say enough about their work, demeanor and service....definitely will ask for them again!
Kevin worked very hard to meet all our requests. He worked very hard and did a great job! We would like him to come next time for a cleaning needs! It looks great!
Kevin did an amazing job! It was a tough job, but he handled it with aplomb. The GPS locator is handy to know how far out the tech is.
Nathan did such a great job! Carpets look and smell brand new
James & David were great and my carpets look amazing! The price is right and we signed up for their yearly plan, which is very fair. With kids and dogs we definitely need to have our carpets cleaned regularly. Thank you guys for a great service experience!
The techs were on time, very friendly and thorough cleaning ,spot removing and deodorizing carpets. I could not ask for better service. I highly recommend them.
David and John were great to work with! Knowledgeable, thorough, and friendly! Great experience!
This team surpassed all expectations! I went with Stanley Steemer because of the reputation the company has in the industry. What I didn't necessarily expect was level of knowledge the field techs had about microbial bacteria and how their treatment combats it at an enzymatic level. This was no "quick spray of…
So glad Nathan and Tim were sent out on this call. They both did a fantastic job on the problem areas I had. They also told me about the one year clean guarantee program I didn’t know about.
Anthony had quite the job ahead of him with our four animals and toddler. He did great and I love how everything turned out! Our house feels so clean!
John and David worked efficiently and were extremely professional. Great experience!
We had our service scheduled for a 12-5 timeframe and the day off, we got a phone call asking if it was okay if the appointment was moved up to 11 or so due to being ahead of schedule. We loved that we didn’t have to wait all day for the service timeframe! We were so happy with how quick and efficient it was to get…
Kevin did a great job! He listened to all our concerns and double-checked that everything was addressed to our satisfaction. We will definitely be repeat customers!
We had very quality service. They were on-time, efficient, and professional. We had carpets cleaned, an area rug cleaned, and grout/title done really well all for a good price. Highly recommend.
Carpet looks great and smells great. Cariell was friendly, professional and did a phenomenal job!! Will definitely be using Stanley Steemer again in the future!!
Cleaned my rental property, did a really good job
Shannon was very professional, polite and worked so hard at cleaning and making the area rugs look so beautiful and clean. I truly appreciate him working so hard as that is not easy to come by these days. I hope he is recognized for the valuable person he is as an employee of Stanley Steemer. I love Stanley Steemer…
Noah was very professional yet still left a genuine human experience which is hard to come across in businesses now a days. I would 100% recommend and use again. Make sure you all get the deodorizer upgrade it makes a difference for sure.
Jimmy Shade is the best!
I’ve used Stanley Steamer many times and have been satisfied with their service. Today’s team was extraordinary. I understand Shannon is new to the company but had it not been mentioned,, I’d not have known. He was very knowledgeable and I appreciate his guidance.
Ryan was prompt and was very friendly. Did an amazing job. 10/10 would recommend!
I have only been using Stanley Steemer to clean my carpets for the past few years. I've been very satisfied with everything from the scheduling process to the actual cleaning and customer service. The technician, Nathan that came to my home was friendly, he explained everything to me thoroughly. I really appreciated…
Reginald did awesome!!! He was very kind, gentle with the job and attentive. He took his time tending to my furniture for a cleaning and I couldn’t be happier with the treatment I received. Highly recommend the company and especially if you get him, you’ll be well taken care.
James and Shannon were very professional. James is a heck of a salesman too…so watch out. I’m extremely happy with the way my carpets turned out and was so impressed I signed up for their discount program.
They did a fantastic job!! The results were perfection and they were very friendly, professional, and knowledgeable.
Good experience. RJ was friendly, courteous, and efficient.
Good job
They were great!
Ryan was very nice and knowledgeable. It was fast and painless.
Terrific crew, professional and quick. Did a great job.
Andrew did a wonderful job! He was very pleasant and respectful and did exactly the job we asked.
Basement & stairs , hallway
Anthony was great! The carpet cleaning was fast and thorough. We will definitely use the service again and will request Anthony.
Brandon is amazing on tile and grout!
Corey was outstanding! Very very professional. He made sure our house was done perfectly. I highly recommend asking for him when having your Capet cleaned.
Excellent Team! Appreciated John and Noah’s professionalism and top-notch service.
Anthony was a great example of what customer service should be! My carpet looks and smells fantastic! Thank you Stanley Steemer and thank you for having good people like Anthony.
Would use again when needed, called before arriving and even arrived before time
Carpets look great and you could smell the deodorizer right away. Service technician was timely, polite and did a good job!
Brandon was fantastic! He was on time. He was knowledgeable about the company and services offered. We felt comfortable with him in our home. Our floors look great! We just can’t say enough good things about Brandon P and Stanley Steemer. Thank you!
Noah was excellent, professional, and took pride in his work! A man of integrity! I highly recommend him!
They were able to come a little early which was great. The technicians were very professional and both had great personalities. The service was done quickly and the results were wonderful.
My service technician was INCREDIBLE!! We had several rust stains, and others, and he worked a miracle!! He got every stain out and my carpet looks brand new after he cleaned it!! I will always ask for this guy for ALL my services!! Highly recommend!!
The tech really worked hard to get the stains out of my carpet. He was mostly successful with some terrible stains! I’m happy with this service.
Excellent service very professional.
Reggie. Is a outstanding representative. Did a amazing job. Very friendly very nice. Great worker. Thank you for you great work carpets look a million times better
They were awesome!!! I have 2 Australian Shepherds and I have never had a professional cleaning before so you can imagine what they had to deal with!! Also, the job they did on my bathroom tile and grout was AWESOME!!!! I will be using them in the future and would recommend them to anyone!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 904 | $158–$327 |
| General carpet cleaning | 782 | $170–$447 |
| Pet stain & odor removal | 335 | — |
| Upholstery cleaning | 297 | $207–$360 |
| Area rug cleaning | 159 | $219–$705 |
| Carpet cleaning | 108 | $176–$385 |
| HVAC duct & vent cleaning | 70 | $482–$1.1k |
| Flood cleanup | 15 | $126–$235 |



