Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Xenia, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 17 carpet installers · 4.9★ from 3,820 Google reviews

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Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of carpet installers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of carpet installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 92% of carpet installers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of carpet installers.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.299
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$207–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 299 Google reviews tagged “Upholstery cleaning” · showing 20

Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

I haved used the Beavercreek Stanley Steemer repeatedly to clean carpets, upholstery, air ducts, and color seal grout. This franchise has always given me great service from a courteous and professional staff.

Paid $500+Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great job with exceptional attention to detail and customer service!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The guys were very professional and personable! They were on time, communicative and thorough! Would highly recommend!

Paid $450–500Great priceUpholstery cleaningCarpet cleaningPet stain & odor removal
RobertaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The guys did an amazing job! Very professional, knowledgeable and swift🥰

Paid $150–200Reasonable priceUpholstery cleaning
Sherie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Chris and Aaron was so very nice and Professional! They both did a Fantastic job with my carpets and furniture and my carpets look brand new and house smells so good! Thank you Chris and Aaron!

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan did a satisfactory job Very professional and a nice person. Logan took care of all my needs Thanks for an outstanding job. Will use Stanley steamer again

Paid $200–250Great priceUpholstery cleaningGeneral carpet cleaning
SandraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service- James was superb cleaner, great communicator and did not try to pressure to sell extra. Upholstery cleaned and scotchguarded Carpets cleaned

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Dywauna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan was awesome and very informative.

Paid $200–250Reasonable priceUpholstery cleaning
Zeke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Robert literally saved me today, my floors look an feel so much better i am absolutely so thankful he came today!! I will be requesting him every time an highly highly recommend him to anyone! He's absolutely the best!!

Paid $500+Reasonable priceFlood restorationCarpet steam cleaningUpholstery cleaning
ShardeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

It wasn’t a good job that’s all I have to say . To have professional equipment and good 200 he could’ve done a lot better and I don’t think he tried . The price willing be bad if the job matched the price.

Paid $200–250Not sureUpholstery cleaning
SherryLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent job! Carpet looks brand new! Will definetely use you again..but I want Jefferey. He was awesome! So thorough and Qatar aà

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
NancyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

James S. - Excellent job! Answered all our questions. Very professional, thorough, and respected our possessions. They spent alot of time with us. I will definitely have them back.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

James was an excellent representative for Stanley. He did an excellent job.

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
Ernest7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service i recieved from Stanley Steamer was exceptional

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best $160 I've spent recently. Carpet almost looks new Nathan was very thorough and efficient.

Carpet steam cleaningUpholstery cleaning
Rhonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Both of the cleaners were very polite, explained everything they were doing and managed to upsell me! Definitely worth the money. My coych and both chairs look amazing 👏

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Sheryne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great job!

Paid $400–450Reasonable priceGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism
Rochelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Thanks for professionally cleaning and protecting my carpets and furniture! Both men were very caring with my home and I would highly recommend them!

Reasonable priceCarpet steam cleaningUpholstery cleaning
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

William and Robert arrived on time and were very professional. They had the cleaning done in no time.

Paid $400–450Not sureCarpet steam cleaningUpholstery cleaning
Candy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Landon was very polite and had me look at each area as it was done . Very knowledgeable as there were some stains that needed treatment. I would recommend him.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal

Show more upholstery cleaning reviews (279 more) →

Price

$240-7% vs typical carpet installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning904$158–$327
General carpet cleaning782$170–$447
Pet stain & odor removal335—
Upholstery cleaning297$207–$360
Area rug cleaning159$219–$705
Carpet cleaning108$176–$385
HVAC duct & vent cleaning70$482–$1.1k
Flood cleanup15$126–$235

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