Towing service · Medford, OR · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%36+8.7Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.6★★★★★60 Google reviews · 7 photos
88%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.6 out of 5 from 60 reviews (88% five-star).
Reviews on this page: 60 Google reviews (58 with written comments, 5 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 29, 2026.
Service: Towing Service serving Medford, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Star 24 Hour TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Star 24 Hour Towing: 63/100 on this factor. Category median: 91.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Star 24 Hour Towing: 36/100 on this factor. Category median: 88.D
36
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Star 24 Hour Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Star 24 Hour Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Star 24 Hour Towing: 21/100 on this factor. Category median: 64.D
21
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.6of 5
5 stars5388%
4 stars12%
3 stars00%
2 stars00%
1 star610%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
92%praise
Praise9192%
Complaints88%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1063%
Reasonable531%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3333%
Speed & response2626%
Quality & results1212%
Would recommend1111%
Price & value77%
Communication66%
Honesty & trust44%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sean was very profesional, caring and helpful by giving exceptional service.”
“Called the man on the phone was rude, disrespectful, cussing and all around unprofessional I would never recommend them to anyone.”
“Sean was very prompt and his communication til he arrived was outstanding.”
“Bro even made me motorcycle sounds while helping me push it, absolutely amazing service!”
“Thank you so much for your amazing service , would definitely recommend ☺️”
“Picked up our car promptly and delivered to shop for a fair price.”
“Treated my car like it was totaled, towed it in park, almost ripped off my bumper towing it out because they didn’t properly secure it and tried to ch…”
CChris8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Sean is a hella of a driver hella cool took good care of my baby put her right in my parking spot in my apartment parking lot ...fun to talk to also 💪💪
Great priceCar towing
CCandyLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sean was Fabulous! Arrived under 30 minutes. Very polite and efficient. Absolutely recommend.
Great priceSpecial vehicle towing
NNaomi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came out on his night off to help us when our car broke down! Super funny and friendly, highly recommend!
Car towing
CchrisLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sean was very prompt and his communication til he arrived was outstanding. Had my safety in consideration first. Very professional. I'd recommend Star 24 Towing to anyone in need and I'd tell them to ask for Sean. 5 ⭐
Not sureCar towing
Ssonnia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sean was very profesional, caring and helpful by giving exceptional service. My daughter had two flat tires stranded in the middle of nowhere and got her safely to a repair shop. Giving updates and ensuring my daughter’s safety. Thank you so much for your amazing service , would definitely recommend ☺️
Car towing
Ggrozny6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best service ever that guy Sean is funny and supper fast and professional a most have and call when u need then
Came earlier then said. Driver was very helpful and knowledgeable.
Price assessment: Great price
Services: Battery service
Response from the owner · 2 days ago
Thank you, Jeanne! We’re glad our driver arrived ahead of the estimate and provided helpful, knowledgeable service. We appreciate you choosing Star 24 Hour Towing and sharing your experience!
C
Chris Moye8 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Sean is a hella of a driver hella cool took good care of my baby put her right in my parking spot in my apartment parking lot ...fun to talk to also 💪💪
Price assessment: Great price
Services: Car towing
Response from the owner · 5 days ago
Thank you, Chris! We’re glad Sean handled your car with care and got it right into your parking spot. We appreciate your kind words about his friendly service!
C
Candy FordLocal Guide · 6 reviewsiTotal number of Google reviews Candy has written across all businesses on Google Maps, not just this one.
Came out on his night off to help us when our car broke down! Super funny and friendly, highly recommend!
Services: Car towing
Response from the owner · 6 days ago
Thank you, Naomi! We’re glad our team could help when your car broke down and bring a friendly touch to a stressful moment. We appreciate your recommendation!
J
Jose Ibarra1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Thank you for the five stars, Jose! We are glad we could get you out of a tough spot and back home quickly. Drive safe, and let us know if you ever need roadside assistance again!
C
chris macphersonLocal Guide · 8 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Sean was very prompt and his communication til he arrived was outstanding. Had my safety in consideration first. Very professional. I'd recommend Star 24 Towing to anyone in need and I'd tell them to ask for Sean. 5 ⭐
Price assessment: Not sure
Services: Car towing
Response from the owner · 2 weeks ago
We are so glad we could get to you quickly and keep you safe on the road. Thank you for the kind words about our promptness and professionalism. We truly appreciate your recommendation.
S
sonnia huezo2 reviewsiTotal number of Google reviews sonnia has written across all businesses on Google Maps, not just this one.
Sean was very profesional, caring and helpful by giving exceptional service. My daughter had two flat tires stranded in the middle of nowhere and got her safely to a repair shop. Giving updates and ensuring my daughter’s safety. Thank you so much for your amazing service , would definitely recommend ☺️
Services: Car towing
Response from the owner · 3 weeks ago
We are so glad we could help get your daughter and her vehicle safely to a repair shop during such a stressful situation. Providing reliable support during roadside emergencies like flat tires is what we do, and we are thrilled to hear you felt well-informed and cared for throughout the process. Thank you for your kind recommendation.
C
Chelsey Huezo1 reviewiTotal number of Google reviews Chelsey has written across all businesses on Google Maps, not just this one.
Sean was a life saver, so professional and helpful. Thank you Sean!!!
Services: Car towing
Response from the owner · 3 weeks ago
We are so happy to hear that our team was able to provide the professional and helpful support you needed during a stressful time. Thank you for your kind words and for trusting us with your towing needs.
B
Big Dee1776Local Guide · 14 reviewsiTotal number of Google reviews Big has written across all businesses on Google Maps, not just this one.
