Day care center · El Paso, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%89+23.2Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 80 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★72 Google reviews · 17 photos
97%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Star Mountain Learning Center 4.9 out of 5 based on 72 reviews. Families frequently praise the clean facility, attentive staff, and structured curriculum that supports child development. Parents appreciate the regular communication updates and photos sent via app, as well as the flexible care options for infants and preschoolers. One recurring criticism involves security concerns regarding the facility's entry points, though the owner has not responded to most reviews.
Google rating: 4.9 out of 5 from 72 reviews (97% five-star).
Reviews on this page: 72 Google reviews (60 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 29, 2026.
Service: Daycare Center serving El Paso, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Star Mountain Learning Center - West: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Star Mountain Learning Center - West: 89/100 on this factor. Category median: 76.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Star Mountain Learning Center - West: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Star Mountain Learning Center - West: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.9of 5
5 stars7097%
4 stars00%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
100%praise
Praise79100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3544%
Would recommend2734%
Honesty & trust79%
Communication56%
Speed & response34%
Quality & results23%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I absolutely love this daycare ❤️ The staff has been so sweet and has gone above and beyond for my children.”
“I definitely recommend this daycare to any parent looking for a safe and loving place for their little ones!”
“I wholeheartedly recommend this daycare to all parents looking for a safe, reliable, and loving place for their little ones.”
“Communication is excellent, the environment is safe and nurturing, and every day is filled with enriching activities that support learning and fun.”
“When I couldn’t pick up my son on time for his after school choir, they were kind enough to pick him up for me!”
“Star Mountain Learning Center has been a wonderful experience for our family.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Star Mountain Learning Center - West for 4 kinds of job. Pick one to see what they paid and said.
BBrandee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
I absolutely love this daycare ❤️ The staff has been so sweet and has gone above and beyond for my children. When I couldn’t pick up my son on time for his after school choir, they were kind enough to pick him up for me! 🥹 That level of care means so much to me as a single mom juggling school full time and work.…
AAyline2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Estoy muy agradecida con la guardería y, especialmente, con las maestras por todo el cariño, la paciencia y la dedicación que le brindan a mi niña Angeline. ❤️🥰 Me da mucha tranquilidad saber que está en un lugar donde la cuidan, la apoyan, le enseñan cosas nuevas y la hacen sentir querida y segura. Se nota el amor…
EEver9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
So glad I found them , my son loves all the staff !
I feel super safe and secure when it comes to him being there .
Thank you for being a second family to Ezra ♥️
SShaynaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’ve taken my preschooler for drop-ins and week-long care as needed, and he’s always had a wonderful time! The director and teachers/staff are so caring, attentive, passionate, and treat my son like their own.
They have an enriching curriculum and serve nutritious meals! My son is safe since they have locked…
Great priceMeal preparationEducational services
Ddannel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I really recommend this daycare❤️ my kids have gone to other daycares and none of them compare to star mountain we love it. My kids actually are excited to go every day . I love that they have an app and they send wonderful pictures if their day it’s so amazing ❤️ all of the workers are always very very nice so sweet
Meal preparationHomework assistanceField trips
MMichelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
If your looking for a second home for your kids this daycare is it ❤️ my kids all 3 of them are there and they all love it role the staff to the directors I couldn’t ask for better service ❤️❤️
I absolutely love this daycare ❤️ The staff has been so sweet and has gone above and beyond for my children. When I couldn’t pick up my son on time for his after school choir, they were kind enough to pick him up for me! 🥹 That level of care means so much to me as a single mom juggling school full time and work.
The center is super clean, and aesthetically pleasing.It’s so clean you wouldn’t even know diapers were being changed ✨ I also love how attentive the staff is and how they always keep me updated. Most importantly, my kids LOVE it there! 💕 Having peace of mind knowing my children are happy, safe, and well cared for is priceless.I’m so grateful we found them. Highly recommend Star Mountain !
Age group: Preschool (3–5 yrs), School-age (6+ yrs)
Safety features: Locked entry
A
Ayline Pons2 reviewsiTotal number of Google reviews Ayline has written across all businesses on Google Maps, not just this one.
Estoy muy agradecida con la guardería y, especialmente, con las maestras por todo el cariño, la paciencia y la dedicación que le brindan a mi niña Angeline. ❤️🥰 Me da mucha tranquilidad saber que está en un lugar donde la cuidan, la apoyan, le enseñan cosas nuevas y la hacen sentir querida y segura. Se nota el amor y la vocación que tienen las maestras por su trabajo y por cada uno de los niños. Gracias por tratar a Angeline con tanto amor, por cuidar de ella y por ser parte de su crecimiento y aprendizaje. Como mamá, no hay nada más bonito que saber que tu hija está en buenas manos. ¡Estoy muy feliz y agradecida con todo el personal! Sin duda, recomiendo esta guardería a todos los papás que buscan un lugar seguro, confiable y lleno de amor para sus pequeños. 💕✨
-Angeline Pons🌸
E
Ever Delgado9 reviewsiTotal number of Google reviews Ever has written across all businesses on Google Maps, not just this one.
So glad I found them , my son loves all the staff !
I feel super safe and secure when it comes to him being there .
Thank you for being a second family to Ezra ♥️
S
Shayna KurlandLocal Guide · 12 reviewsiTotal number of Google reviews Shayna has written across all businesses on Google Maps, not just this one.
I’ve taken my preschooler for drop-ins and week-long care as needed, and he’s always had a wonderful time! The director and teachers/staff are so caring, attentive, passionate, and treat my son like their own.
They have an enriching curriculum and serve nutritious meals! My son is safe since they have locked entries, and he’s always happy when I pick him up.
I highly recommend Star Mountain!
I really recommend this daycare❤️ my kids have gone to other daycares and none of them compare to star mountain we love it. My kids actually are excited to go every day . I love that they have an app and they send wonderful pictures if their day it’s so amazing ❤️ all of the workers are always very very nice so sweet
Services: Meal preparation, Homework assistance, Field trips, Educational services
If your looking for a second home for your kids this daycare is it ❤️ my kids all 3 of them are there and they all love it role the staff to the directors I couldn’t ask for better service ❤️❤️
M
michael2 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Star Mountain Learning Center continues to be a great place for my kids to learn and develop. The structure of this center is very detailed oriented, one of the many reasons it’s such a phenomenal place for my kids to go.
Y
Yanine2 reviewsiTotal number of Google reviews Yanine has written across all businesses on Google Maps, not just this one.
Wonderful learning center! Our kids are 2,3,4 and have learned so much from potty training easily to their abc and many more things! Definitely recommend!!
I’m so happy we found this daycare for my babies! ❤️ The teachers are so caring, patient, and sweet with them. I feel comfortable leaving my babies there because I know they are loved and well taken care of.
They have been wonderful with our family, and I really appreciate everything they do for the kids every day. I definitely recommend this daycare to any parent looking for a safe and loving place for their little ones! 🥰
