iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 19 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★220 Google reviews · 24 photos
100%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$642typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Stars and Pipes Plumbing Atlanta five stars based on 220 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, fair pricing, and professional service for tasks like water heater replacements, leak repairs, and pipe installations. While most praise the company's honesty and efficiency, one low-star review criticized the staff for being rude and attempting to upsell a water heater instead of fixing a simple issue.
Google rating: 5.0 out of 5 from 220 reviews (100% five-star).
Reviews on this page: 220 Google reviews (197 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Sewer Service serving Atlanta, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars and Pipes Plumbing Atlanta: 98/100 on this factor. Category median: 89.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars and Pipes Plumbing Atlanta: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars and Pipes Plumbing Atlanta: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 68.–
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Bar = this company · dark tick = category median.
Star ratings
220 Google reviews we collected
5.0of 5
5 stars219100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 197 written reviews
99%praise
Praise56899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4552%
Reasonable4046%
Overpriced00%
Not sure22%
$642+24% vs typical sewer services
Middle half of what 50 customers paid ($278–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11019%
Speed & response9216%
Quality & results9016%
Would recommend8815%
Price & value7513%
Communication5910%
Honesty & trust5710%
What customers talk about
We read 197 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sean is exceptionally courteous with great interpersonal skills.”
“Sean and his team moved quickly to eliminate the leak and saved our vacation!”
“If you need any plumbing work please call Sean Nelson at Stars and Pipes —expert, quality work!”
“I will definitely recommend to friends and neighbors!”
“Our old water heater broke, called Sean who came out in less than 24 hours to replace at a reasonable price (on a Saturday).”
“Unlike other plumbers who just make things up and over charge.”
“Communication was excellent and he completed the install quickly and efficiently!”
“But his number one trait is his honesty and fairness.”
People customers mention
Sean46 reviews
Nelson4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stars and Pipes Plumbing Atlanta for 8 kinds of job. Pick one to see what they paid and said.
JJosephLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Sean is exceptionally courteous with great interpersonal skills. He is highly skilled as a plumber. But his number one trait is his honesty and fairness. He is a gem!
Paid $600–800Reasonable priceToilet repair
SSmallfoot4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sean is a very pleasant person to deal with and he was very straight forward and fair. He assessed a leak in our crawlspace stemming from a laundry washer valve box and replaced it in a couple hours.
JJames12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sean did an exceptional job for a great price. Communication was excellent and he completed the install quickly and efficiently!! He used a high quality hot water heater, all to specifications and code.
BBeth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sean, the owner, came out, evaluated the situation, and explained thoroughly what needed to be done. He then sent the estimate, and a date was set for the work. He arrived promptly within the time frame that he said he would. He completed the job and showed me pictures of what he had done. I highly recommend this…
Paid $400–600Reasonable priceService not listed
HHolly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sean provided excellent service in identifying a leak near the water meter and advocating on my behalf with the county who denied responsibility for damaging a pipe. He took photos and videos during his inspection as evidence. He went above and beyond to get the problem resolved. I highly recommend Sean, Stars and Pipes Plumbing.
Paid $1–200Great pricePlumbing leak detectionService not listed
BBillfrye24946 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I was very happy with the professional and knowledgeable work provided by Sean at Stars and Pipes.
Sean was terrific and in my opinion makes the big box plumbing companies look like amateurs.
Sean repaired a problem which another big name plumbing company had worked on 2 times. Literally he fixed what the other…
Installed new hot water heater. Sean was very polite and efficient. Arrived on time and finished quickly. Good quality hot water heater installed to code. Also fixed a leak in the basement and referred us to a competent restoration company for the repairs. Would definitely hire again.
Called at a later date to fix a clogged toilet. Sean came the next day and fixed it in minutes.
Price assessment: Great price
Services: Toilet repair, Water heater installation, Plumbing leak repair
Response from the owner · 2 days ago
Thank you so much, Rhonda, for your wonderful review and continued trust in Stars and Pipes Plumbing Atlanta! We’re glad we could help with your water heater installation, basement leak repair, and most recently, your clogged toilet in Lilburn, GA. We take pride in providing quality workmanship, prompt service, and making sure everything is installed safely and up to code. We truly appreciate you choosing us for your plumbing needs and look forward to being your trusted plumber for years to come!
J
Joseph KonnLocal Guide · 15 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Sean is exceptionally courteous with great interpersonal skills. He is highly skilled as a plumber. But his number one trait is his honesty and fairness. He is a gem!
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · a month ago
Thank you so much, Joseph! I truly appreciate the kind words and your trust in me. Honesty, fairness, and treating every customer with respect are at the heart of how we do business at Stars & Pipes Plumbing Atlanta. It was a pleasure helping you with your toilet repair, and we’re always here whenever you need us! 🇺🇸🔧
E
Erica Taylor12 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
The issue was fixed in under 10 minutes. I will definitely be a customer for life!
Response from the owner · a week ago
Thank you so much for the wonderful 5-star review, Erica! We’re glad we could get your plumbing issue resolved quickly and efficiently. Hearing that we’ve earned a customer for life means the world to us! We truly appreciate your trust and support of Stars and Pipes Plumbing Atlanta and look forward to being your go-to plumber for years to come!
K
Kathy DelancyLocal Guide · 38 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
The service was great. I also thought the price was reasonable. Solved my problem. I will use them again.
Price assessment: Reasonable price
Services: Toilet repair
Response from the owner · 3 weeks ago
Thank you, Kathy! We really appreciate the great review. We’re glad we were able to get your toilet issue resolved and that you were happy with both the service and pricing. Thank you for trusting Stars and Pipes Plumbing Atlanta—we look forward to helping you again whenever you need us! 🔧🇺🇸
K
Kenneth Toney1 reviewiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Very satisfied with the price, work and professionalism! I will definitely recommend to friends and neighbors!
Response from the owner · 3 weeks ago
Thank you, Kenneth! We truly appreciate the kind words and your recommendation. We’re glad you were satisfied with the pricing, quality of work, and professionalism. Thank you for trusting Stars and Pipes Plumbing Atlanta—we’re here anytime you need us! 🔧🇺🇸
C
Chris S2 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We had an alarming experience 2 days before a year long vacation. We reached out to Sean at Stars and Pipes based on reviews and are we glad we did. Sean and his team moved quickly to eliminate the leak and saved our vacation! If you need any plumbing work please call Sean Nelson at Stars and Pipes —expert, quality work!
Response from the owner · 4 weeks ago
Chris, thank you so much for the incredible review! We know how stressful a plumbing leak can be—especially just days before leaving for a long vacation. We’re glad our team could respond quickly, take care of the leak, and help give you peace of mind before your trip. We truly appreciate you trusting Stars and Pipes Plumbing Atlanta and recommending us to others. Enjoy the vacation, and safe travels! 🇺🇸🔧
M
Marcus W1 reviewiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
10/10.. best service I've ever had! My plumber for life.
Price assessment: Great price
Price: $1,800–2,000
Services: Water heater installation
Response from the owner · a month ago
Thank you, Marcus! A 10/10 and “plumber for life” means a lot to us! We truly appreciate you trusting Stars and Pipes Plumbing Atlanta with your water heater installation. We’ll be here anytime you need us in the future. Thank you for the awesome review! 🇺🇸🔧
S
Shapheka Wedderburn4 reviewsiTotal number of Google reviews Shapheka has written across all businesses on Google Maps, not just this one.
Sean came and did a water heater replacement for me and he was amazing. He was extremely professional, knowledgeable, and neat! I highly recommend going with Star and Pipes Plumbing for all your plumbing and water heater needs!
Response from the owner · a month ago
Thank you so much, Stepheka! We truly appreciate the kind words and recommendation. It was a pleasure helping you with your water heater replacement. We’re glad you had a great experience with Sean and Stars and Pipes Plumbing Atlanta. Thank you for trusting us with your home! 🇺🇸🔧
M
melanie lipscombLocal Guide · 50 reviewsiTotal number of Google reviews melanie has written across all businesses on Google Maps, not just this one.
Absolutely the best, I will never call anyone else. Quick response, friendly, get the job done, trustworthy,-Everything you need!
Response from the owner · a month ago
Thank you so much, Melanie! Hearing that you’ll never call anyone else is one of the best compliments we could receive. We truly appreciate your trust in Stars and Pipes Plumbing Atlanta and are glad we could provide quick, friendly, and reliable service. We’ll always be here when you need us! 🇺🇸🔧
B
Bret Mellen4 reviewsiTotal number of Google reviews Bret has written across all businesses on Google Maps, not just this one.
Bret, thank you for the continued support and another great review! We’re glad we could get the pipe repair taken care of for you. We truly appreciate you continuing to trust Stars and Pipes Plumbing Atlanta with your plumbing needs! 🇺🇸🔧
