Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Stars and Pipes Plumbing Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Stars and Pipes Plumbing Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 220 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars and Pipes Plumbing Atlanta is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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Reviews for your job

Customers hired Stars and Pipes Plumbing Atlanta for 8 kinds of job.

Stars and Pipes Plumbing Atlanta for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Faucet repair”

Kathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Stars and Pipes Plumbing did a fantastic job and resolved the issues I had. VERY professional company. I was informed about every step. From coming out to do the estimate to the day the job was complete, above and beyond professional. Very pleased!

Plumbing leak detectionFaucet repair
Billfrye24946 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I was very happy with the professional and knowledgeable work provided by Sean at Stars and Pipes. Sean was terrific and in my opinion makes the big box plumbing companies look like amateurs. Sean repaired a problem which another big name plumbing company had worked on 2 times. Literally he fixed what the other…

Paid $1,000+Reasonable priceToilet repairWater heater installationFaucet repair
JohnLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic experience with Sean from Stars and Pipes. He was able to quickly diagnose and fix our multiple plumbing issues. Fast, accurate and courteous communication with his office staff too! Highly recommend using them, I definitely will call them again!

Great priceToilet repairFaucet repairWater heater repair
Kurt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very efficient, explained in detail what was causing the problem. Transparent pricing. Presented as very trustworthy.

Paid $600–700Reasonable priceFaucet repairWater heater repair

Price

$642+24% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 46%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation27$1.2k–$2.5k
Plumbing leak detection16$114–$417
Toilet repair13$173–$607
Plumbing leak repair11$246–$517
Plumbing pipe repair11$292–$1.4k
Outdoor plumbing system repair10$476–$2.1k
Drain cleaning9$209–$529
Water heater repair6$161–$658

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