Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
Stars and Pipes Plumbing Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Stars and Pipes Plumbing Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 220 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars and Pipes Plumbing Atlanta is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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Reviews for your job

Customers hired Stars and Pipes Plumbing Atlanta for 8 kinds of job.

Stars and Pipes Plumbing Atlanta for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Toilet repair”

RhondaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Installed new hot water heater. Sean was very polite and efficient. Arrived on time and finished quickly. Good quality hot water heater installed to code. Also fixed a leak in the basement and referred us to a competent restoration company for the repairs. Would definitely hire again. Called at a later date to fix a…

Great priceToilet repairWater heater installationPlumbing leak repair
JosephLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Sean is exceptionally courteous with great interpersonal skills. He is highly skilled as a plumber. But his number one trait is his honesty and fairness. He is a gem!

Paid $600–800Reasonable priceToilet repair
KathyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The service was great. I also thought the price was reasonable. Solved my problem. I will use them again.

Reasonable priceToilet repair
Billfrye24946 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I was very happy with the professional and knowledgeable work provided by Sean at Stars and Pipes. Sean was terrific and in my opinion makes the big box plumbing companies look like amateurs. Sean repaired a problem which another big name plumbing company had worked on 2 times. Literally he fixed what the other…

Paid $1,000+Reasonable priceToilet repairWater heater installationFaucet repair
Benjamin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sean is incredibly knowledgeable and his pricing was very fair. Highly recommended

Great priceToilet repairDrain cleaning
Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a basic clog this morning. Sean responded quick and got the job done quick and easy. Friendly and easy to talk with. It wasnt a big job, but even getting the basic jobs done painlessly is worth noting these days. Great job

Toilet repair
JohnLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic experience with Sean from Stars and Pipes. He was able to quickly diagnose and fix our multiple plumbing issues. Fast, accurate and courteous communication with his office staff too! Highly recommend using them, I definitely will call them again!

Great priceToilet repairFaucet repairWater heater repair
Katherine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience! They were very responsive and did a great job with my repair.

Paid $200–400Reasonable priceToilet repair
mfward3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

You can expect exceptional quality and communication from Sean. He's very thorough and knowledgable. He's there when he says he will be there and let's you know exactly what to expect with the service he provides. You'll get options from him, too. Top notch person and work from Sean. I highly recommend!

Paid $200–300Great priceToilet repair
RuvimLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service , responded quickly to my issue and got the job done in a very timely manner! Will definitely use them again for any other pluming needs I will have

Toilet repair
JimLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repairToilet installationWater heater repair
Kereene4 months ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Great priceToilet repairWater heater repair
LatoyaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $300–400Great priceToilet repair

Price

$642+24% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 46%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation27$1.2k–$2.5k
Plumbing leak detection16$114–$417
Toilet repair13$173–$607
Plumbing leak repair11$246–$517
Plumbing pipe repair11$292–$1.4k
Outdoor plumbing system repair10$476–$2.1k
Drain cleaning9$209–$529
Water heater repair6$161–$658

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