Experts Reviews · Company report
Stars and Pipes Plumbing Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Stars and Pipes Plumbing Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 220 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars and Pipes Plumbing Atlanta is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars and Pipes Plumbing Atlanta is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars and Pipes Plumbing Atlanta is better than —% of sewer services.–
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Reviews for your job

Customers hired Stars and Pipes Plumbing Atlanta for 8 kinds of job.

Stars and Pipes Plumbing Atlanta for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Water heater installation” · showing 20

RhondaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Installed new hot water heater. Sean was very polite and efficient. Arrived on time and finished quickly. Good quality hot water heater installed to code. Also fixed a leak in the basement and referred us to a competent restoration company for the repairs. Would definitely hire again. Called at a later date to fix a…

Great priceToilet repairWater heater installationPlumbing leak repair
Marcus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

10/10.. best service I've ever had! My plumber for life.

Paid $1,800–2,000Great priceWater heater installation
James12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sean did an exceptional job for a great price. Communication was excellent and he completed the install quickly and efficiently!! He used a high quality hot water heater, all to specifications and code.

Paid $1,800–2,000Great priceWater heater installation
Charles15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sean was excellent. The new water heater is working perfectly.

Reasonable priceWater heater installation
Jesus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service, elite workmanship, and the best service experience I’ve ever had. I have nothing but great things to say about Sean and his work. l will definitely be calling Sean again for any future work and I’d highly recommend him to anyone without hesitation.

Water heater installationOutdoor plumbing system repair
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience with Sean. He was kind, responsive, both professional and easy to talk with and through the issues at my home. He was reliable and communicated well. He is clearly an expert and did great work. He did quite a bit of work in my home. He left everything clean and made sure I felt good about…

Great priceWater heater installationShower installationFaucet installation
Billfrye24946 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I was very happy with the professional and knowledgeable work provided by Sean at Stars and Pipes. Sean was terrific and in my opinion makes the big box plumbing companies look like amateurs. Sean repaired a problem which another big name plumbing company had worked on 2 times. Literally he fixed what the other…

Paid $1,000+Reasonable priceToilet repairWater heater installationFaucet repair
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend Stars and Pipes. They were professional and courteous and quick to respond. Prices were very reasonable. This was my first time using them but it will definitely not be the last.

Paid $1,800–2,000Reasonable priceWater heater installation
DaveLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sean came in, fixed the problems we had, and he did it for a fair price. It is nice to hire a small business owner who stands by his work.

Great priceWater heater installationService not listed
JasonLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We weren't in an emergency situation, but knew our water heater was on its last leg. Called Stars and Pipes and they scheduled quick, had VERY reasonable rates, showed up on time, texted before they came, and were in and out efficiently. I couldn't ask for more! These guys are as fair and honest as they come!

Paid $1,800–2,000Reasonable priceWater heater installation
HaviLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I cannot thank Sean enough. I was in a terrifying situation after AGL red-tagged both my furnace and water heater due to carbon monoxide backdrafting. No hot water. Sean stepped in immediately, advising and supporting me to find the best, safest solution to get my hot water back. Now, the power-vented Bradford…

Customer photo from Havi's review
Great priceWater heater installation
AnitaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We recently used Stars & Pipes Plumbing for a hot water heater replacement and had a great experience from start to finish. Sean Nelson was professional, responsive, and communicated clearly throughout the entire process. The pricing was fair, the work was completed efficiently, and everything was left clean and…

Paid $1,000+Reasonable priceWater heater installation
Khong8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sean did an excellent job, fair price.

Paid $1,000+Great priceWater heater installation
Randy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was very pleased with the job done by Sean with Stars and Pipes Plumbing. He was clear on everything that would be done and transparent of the cost to do the work. Did an excellent job and would highly recommend.

Paid $1,000+Great priceWater heater installation
Doug12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I highly recommend Stars and Pipes for plumbing services. He also replaced my water heater. An excellent job.

Great priceWater heater installation
Mordechai4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

WOW! Sean is THE best. He is so easy to talk to, work with and went out of his way to use a tankless that he does not normally stock but because of our configuration, saved us lots of money. He comes very highly recommended by many of our neighbors and now we know why. He had to do more work than expected and did not even charge us extra. 6 STARS!

Paid $1,000+Great priceWater heater installation
Daniel11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing service!

Great priceWater heater installation
Beth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sean at Stars and Pipes just did a water heater replacement today. Great service. Really easy to understand what was being done and pros & cons of different sizes/gas vs electric and some other issues. Worked with my senior citizen budget and my schedule. I did my homework and got 3 quotes for this as I’m on a fixed…

Great priceWater heater installation
Alicia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They had great customer service! Sean was quick to respond and knowledgeable. We got a new hot water heater after our last one broke, and they helped us get a new one installed quickly and with great information and advice. They have helped us multiple times and we’d highly recommend.

Paid $1,000+Great priceWater heater installation
AwesomeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sean is a super professional and a meticulous plumber. Would easily recommend his services to anyone who needs a quality plumbing service!!

Water heater installation

Show more water heater installation reviews (7 more) →

Price

$642+24% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 46%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation27$1.2k–$2.5k
Plumbing leak detection16$114–$417
Toilet repair13$173–$607
Plumbing leak repair11$246–$517
Plumbing pipe repair11$292–$1.4k
Outdoor plumbing system repair10$476–$2.1k
Drain cleaning9$209–$529
Water heater repair6$161–$658

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