Junk removal service · San Jose, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 92 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
5.0★★★★★1,184 Google reviews · 23 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for punctuality, efficient same-day service, and clear communication during scheduling. Reviewers frequently note that the pricing is reasonable for removing furniture, construction debris, and household items, while staff are described as professional and friendly. However, some low-rated reviews criticize the cost of services, citing instances where charges were significantly higher than expected or where additional fees were added for heavy items.
Google rating: 5.0 out of 5 from 1,184 reviews (98% five-star).
Reviews on this page: 1,184 Google reviews (842 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 30, 2026.
Service: Furniture Removal Service serving San Jose, California.
Data from Google, last updated November 2, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Stars Junk RemovalFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars Junk Removal: 96/100 on this factor. Category median: 98.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars Junk Removal: 96/100 on this factor. Category median: 98.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars Junk Removal: 98/100 on this factor. Category median: 100.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars Junk Removal: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,184 Google reviews we collected
5.0of 5
5 stars1,15898%
4 stars202%
3 stars10%
2 stars00%
1 star50%
Praise vs complaints
Phrases our text analysis found in 842 written reviews
99%praise
Praise1,99799%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response62031%
Price & value40120%
Staff & attitude39720%
Would recommend24812%
Quality & results22611%
Communication744%
Honesty & trust422%
What customers talk about
We read 842 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super efficient and incredible service overall!”
“Very helpful and we’re willing to accommodate our delays when moving.”
“They offer fair pricing, along with fast and friendly service.”
“Wow, they are just a ripoff and I would never ever use their services again”
“Super professional, efficient and easy to work with.”
“I wouldn’t hesitate to use them again and would highly recommend Stars Junk Removal to anyone needing cleanup or junk removal services!”
“Stay away from junk king and go with Star Junk instead!”
“These guys showed up on time and did quality work on removing the construction debris from my site.”
“He understood the urgency of my situation, kept me updated every step of the way, and made coordinating everything from across the country so much easier.”
“I was honestly desperate to find someone who could help immediately, especially since my parents were in no position to move or remove the refrigerato…”
People customers mention
Fred18 reviews
Pedro18 reviews
Eduardo17 reviews
Claudio13 reviews
Victor8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stars Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
JJeffreyLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were super efficient and incredible service overall! I was starting to get Decision Fatigue trying to decide what to do with large pieces of furniture. Finally, I just decided to contact Stars Junk when I found out they offer same-day service!! I ended up scheduling an appointment for the weekend. I received a…
WWarren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
These guys showed up on time and did quality work on removing the construction debris from my site. Thx guys!
JJenny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Truly the best team we could have asked for. Super professional, efficient and easy to work with. Highly recommend. Thanks, Eduardo!
JJoe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
As a Realtor preparing a new listing in Cupertino, we needed quite a bit of cleanup both inside and outside the property. Fred and Victor from Stars Junk Removal spent four days on the job, removing a tremendous amount of unwanted items and debris. Whatever we asked of them, they took care of without hesitation.
I…
MMichelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I will definitely be coming back, they have fast and clean service and also work with price ranges . If you looking for quick, efficient, and clean service come here! The reviews already say enough about there work , lovely experience.
JJake1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very helpful and we’re willing to accommodate our delays when moving. Would definitely use again
Thank you so much, Anna, for your amazing 5-star review! ⭐⭐⭐⭐⭐
We’re happy to hear that you appreciated our quick and professional service! At Stars Junk Removal, we take pride in providing fast, reliable, and affordable junk removal services throughout San Jose, Sunnyvale, Santa Clara, Cupertino, Palo Alto, and the entire Bay Area.
Whether it’s furniture removal, garage cleanouts, house cleanouts, moving cleanouts, or commercial junk removal, our professional team is always ready to help.
Thank you for choosing Stars Junk Removal! We truly appreciate your support and look forward to serving you again!
J
Jeffrey OrdilloLocal Guide · 6 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
They were super efficient and incredible service overall! I was starting to get Decision Fatigue trying to decide what to do with large pieces of furniture. Finally, I just decided to contact Stars Junk when I found out they offer same-day service!! I ended up scheduling an appointment for the weekend. I received a text 20 minutes prior to my appointment time informing me they are already on their way. Despite the limited parking and the tight space, in my small apartment complex they still managed to park in front of my place, and fit everything through the door. I also found out they accept e-waste, which saved me a trip from having to drop it off myself. They offer fair pricing, along with fast and friendly service. Highly recommend!
Response from the owner · 6 days ago
Thank you so much, Jeffrey, for your amazing 5-star review and for choosing Stars Junk Removal!
We’re thrilled to hear that our team made your furniture removal and junk hauling experience fast, easy, and stress-free. We take pride in providing professional, affordable junk removal services throughout San Jose, Santa Clara County, and the Bay Area.
Whether it’s large furniture removal, e-waste pickup, apartment cleanouts, or same day junk removal, our experienced team is always ready to help, even with tight spaces and challenging parking situations!
We truly appreciate your recommendation and look forward to helping you again!
Stars Junk Removal
N
Norma Huizar2 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
Same day- removed junk and swept after. I would use this service again.
Response from the owner · a week ago
Thank you so much, Norma, for your wonderful 5-star review! We’re happy to hear that our same-day junk removal service met your expectations. At Stars Junk Removal, we always strive to provide fast, professional, and thorough service, including cleaning up after the job is done. We truly appreciate your trust and look forward to helping you again!
Stars Junk Removal
M
Meredith FortunLocal Guide · 11 reviewsiTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Thank you so much, Meredith, for your wonderful 5-star review! We’re thrilled to hear that you were happy with our fast, efficient junk removal service and affordable pricing. At Stars Junk Removal, we always strive to provide the best rates, professional service, and a hassle-free experience in San Jose and the Bay Area. We truly appreciate your support and look forward to helping you again!
Stars Junk Removal
W
Warren Baker1 reviewiTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
These guys showed up on time and did quality work on removing the construction debris from my site. Thx guys!
Response from the owner · a week ago
Hi Warren, thanks for trusting Stars Junk Removal with your construction debris removal. Glad our crew arrived on time and left your job site cleared out properly. It means a lot to hear the work met your expectations.
P
Paul E (palecur)4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Hi Paul, thanks for the kind words. We are glad your junk removal service was fast, on time, and flawless from start to finish. It means a lot to our team at Stars Junk Removal, and we are always here when you need a cleanout done right.
J
Jenny Sun7 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Truly the best team we could have asked for. Super professional, efficient and easy to work with. Highly recommend. Thanks, Eduardo!
Response from the owner · a week ago
Thank you so much, Jenny, for your amazing 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that you had such a great experience with Stars Junk Removal! Eduardo and our entire team truly appreciate your kind words. We take pride in providing professional, efficient, and hassle-free junk removal and hauling services throughout San Jose and the Bay Area. Your recommendation means the world to us! Thank you for trusting Stars Junk Removal, and we look forward to helping you again!
Stars Junk Removal
J
Joe Wright3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
As a Realtor preparing a new listing in Cupertino, we needed quite a bit of cleanup both inside and outside the property. Fred and Victor from Stars Junk Removal spent four days on the job, removing a tremendous amount of unwanted items and debris. Whatever we asked of them, they took care of without hesitation.
I was extremely impressed not only with the value of their services but also with their professionalism, hard work and getting the job done! They followed through on everything and made a challenging job much easier. I wouldn’t hesitate to use them again and would highly recommend Stars Junk Removal to anyone needing cleanup or junk removal services!
Response from the owner · 2 weeks ago
Hi Joe, we’re glad our junk removal and property cleanup team could help get your Cupertino listing ready. Fred and Victor worked hard on the indoor cleanup, outdoor debris removal, and hauling, and your note means a lot. Thanks for trusting Stars Junk Removal with a big job.
M
Michelle Valencia1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I will definitely be coming back, they have fast and clean service and also work with price ranges . If you looking for quick, efficient, and clean service come here! The reviews already say enough about there work , lovely experience.
Response from the owner · 2 weeks ago
Hi Michelle, we’re so glad you had a lovely experience with our junk removal service. Fast pickup, clean work, and flexible pricing matter, and it means a lot that you noticed. We’d be happy to help again with furniture removal, garage clean outs, or any unwanted items.
J
Jake Hillard1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Very helpful and we’re willing to accommodate our delays when moving. Would definitely use again
Response from the owner · 3 weeks ago
Thank you so much for your amazing 5-star review, Jake! ⭐⭐⭐⭐⭐
We truly appreciate your trust in Stars Junk Removal! Moving can be stressful, and we’re always happy to accommodate schedule changes to make the process as smooth and hassle-free as possible.
Our professional junk removal team takes pride in providing fast, reliable, affordable, and flexible moving cleanout and junk removal services throughout San Jose, Santa Clara County, and the Bay Area.
Whether it’s furniture removal, moving cleanouts, garage cleanouts, or full house cleanouts, we’re always here to help!
Thank you again for choosing Stars Junk Removal. We look forward to helping you again!
Stars Junk Removal
