Experts Reviews · Company report
Steam Team LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Steam Team LLC

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 414 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Team LLC is better than 95% of apartment cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Team LLC is better than 94% of apartment cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Team LLC is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Team LLC is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Team LLC is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Team LLC is better than 82% of apartment cleaning services.A
82

Reviews for your job

Customers hired Steam Team LLC for 5 kinds of job.

Steam Team LLC for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.149
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 149 Google reviews tagged “Carpet steam cleaning” · showing 20

Gloria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Very personable and job completed quickly.

Carpet steam cleaning
Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Conner was On time. Friendly. Efficient. Everything looked great!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Rigger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very well done and Connor and his guy are very personable

Paid $100–150Reasonable priceCarpet steam cleaning
Saida2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The guys were very professional and very helpful and very knowledgeable . Did. Good job 👏

Paid $300–350Reasonable priceCarpet steam cleaning
Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They did a great job!! Very nice young men. Also receptionist that set the appointment was very nice and helpful. Also they are a local company. Judie B

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
Sue9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This team did a great job! Very impressed with the professionalism and detail taken to clean our carpets. Thank you!

Paid $150–200Great priceCarpet steam cleaningUpholstery cleaning
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Carpets look fantastic! In and out in under an hour. Nice guys.

Paid $150–200Reasonable priceCarpet steam cleaning
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super employees, very respectful, determined. Great job. Better than great actually

Paid $100–150Great priceCarpet steam cleaning
Lori13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The guys were very professional and were in and out quickly and efficiently. Carpet looked great!

Paid $100–150Great priceCarpet steam cleaning
Adrianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

From start to finish with the entire process of booking our appointment with Kelly to the day of services with Matt & Jason our experience was terrific! All staff members we had interactions with were professional, knowledgeable , worked quick and efficient. Would highly recommend and will use them again in the future!

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★

Was quoted a base price of 145 after they did the job the base price showed 171.... I had moved every thing out so they were only there for 30-40 min

Paid $300–350OverpricedCarpet steam cleaning
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I highly recommend Steam Team! I had them out to clean the carpets in one of our facilities and the staff was excellent. They were very detail oriented and cleaned the carpets like it was their own. It's hard to find this customer service these days and Steam Team has it.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Janice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Did an excellent job..highly recommend

Paid $100–150Great priceCarpet steam cleaning
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Connor and Brennan were at our house today to steam clean. The floors and hallway turned out great. Both men were great to work with. Thank you Steam Team for having a good product with a reasonable price.

Paid $150–200Reasonable priceCarpet steam cleaning
Sharon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional team members. Arrived when they said they would. Phoned prior to arrival. Kind and courteous.

Paid $200–250Reasonable priceCarpet steam cleaning
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys from Steam Team were awesome. They arrived on time. They were very friendly and explained exactly what they were going to do and answered all of my questions. The carpets were pre-treated and cleaned in a very timely manner. I can see a big improvement and I am very happy with Steam Team! The price was great too!

Paid $100–150Reasonable priceCarpet steam cleaning
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team showed up on time and worked quickly, cleaning a sectional and carpets with no judgment on the older and worn carpet. Friendly and professional.

Paid $200–250Not sureCarpet steam cleaningUpholstery cleaning
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very quick and efficient!

Paid $150–200Reasonable priceCarpet steam cleaning
LydiaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Have used them for over 10 years.

Paid $100–150Reasonable priceCarpet steam cleaning
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They just do an awesome job 👍

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning

Show more carpet steam cleaning reviews (129 more) →

Price

$221-11% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 51%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning149$158–$327
Pet stain & odor removal27—
Upholstery cleaning24$170–$348
General carpet cleaning19$183–$327
Area rug cleaning6$158–$460

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