Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Steam Team LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Steam Team LLC

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 414 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Team LLC is better than 95% of apartment cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Team LLC is better than 94% of apartment cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Team LLC is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Team LLC is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Team LLC is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Team LLC is better than 82% of apartment cleaning services.A
82

Reviews for your job

Customers hired Steam Team LLC for 5 kinds of job.

Steam Team LLC for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “General carpet cleaning”

Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Conner was On time. Friendly. Efficient. Everything looked great!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I highly recommend Steam Team! I had them out to clean the carpets in one of our facilities and the staff was excellent. They were very detail oriented and cleaned the carpets like it was their own. It's hard to find this customer service these days and Steam Team has it.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Having birthday party guests this weekend. Thanks to the friendly guys from Steam Team my carpet looks great. I'm happy.

Paid $100–150Reasonable priceGeneral carpet cleaning
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were excellent! Friendly, professional and quick! They listened to my concerns and explained the whole process. I’ll definitely recommend them to anyone!!

General carpet cleaningPet stain & odor removal
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with this company for carpet and duct cleaning. The workers were excellent—extremely friendly, caring, and personable. They completed the job quickly and efficiently while still taking the time to be thorough. They were very respectful of my home and more than happy to answer any questions I…

Paid $500+Reasonable priceGeneral carpet cleaningService not listed
Chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Easy phone call, great service, fast, and in and out!!

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went above and beyond to make sure the carpet looked amazing before my clients listed their house!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would recommend because they are fantastic.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
KathleenLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been using them for years. On time, thorough. They LISTEN to the customer and pay attention to problem areas. I added the protector treat this time, too. I'm very happy with their work.

Paid $150–200Great priceGeneral carpet cleaningService not listed
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Team did great! Friendly, quick and good explanation on things. A+

Carpet steam cleaningGeneral carpet cleaning
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my ducts & carpet cleaned the same day. Team one arrived with three men who couldn't have been nicer or more accommodating or attentive to working around my office & an important zoom meeting. We had our ducts cleaned in over 2 years ago when our house was completed by another company that banged up our brand…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AlyssaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I used this company to clean my carpets and added deodorizer to get rid of dreaded cat pee in a few rooms. The prices were a steal and I loved not being charged more for living north of Fort Wayne. From the phone calls to the guys who showed up, everyone was super friendly, knowledgeable, and helpful. My carpet has…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional. Did a great job. Did our entire house at a very reasonable rate.

General carpet cleaning+ Professionalism
ChadLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really nice people to work with, they called the day before to confirm and when they were on the way the next morning. Young men that showed up did a great job and even called me to let me know they damaged some of the paint on my wall while trying to get a vent cover off (was not their fault bad paint job). Well…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I wish I could give 10 stars for Steam Team! Absolutely fantastic! I wanted to surprise my mom by having her carpet cleaned. I went over and they arrived exactly on time. Eric and Alex were the young gentlemen that did the work. They were very polite, courteous and took their time to listen to any questions my mom…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The owner not only knows the business but the individuals he has on staff are superb. The professionalism of this company is just outstanding from beginning to end. They beat the competition pricing and then scheduled around my hectic schedule nonetheless still. Bravo Steam Team!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Felicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaning
Brigette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal

Price

$221-11% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 51%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning149$158–$327
Pet stain & odor removal27—
Upholstery cleaning24$170–$348
General carpet cleaning19$183–$327
Area rug cleaning6$158–$460

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