Experts Reviews · Company report
Steam Team LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Steam Team LLC

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 414 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Team LLC is better than 95% of apartment cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Team LLC is better than 94% of apartment cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Team LLC is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Team LLC is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Team LLC is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Team LLC is better than 82% of apartment cleaning services.A
82

Reviews for your job

Customers hired Steam Team LLC for 5 kinds of job.

Steam Team LLC for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Pet stain & odor removal”

Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Conner was On time. Friendly. Efficient. Everything looked great!

Paid $400–450Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Adrianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

From start to finish with the entire process of booking our appointment with Kelly to the day of services with Matt & Jason our experience was terrific! All staff members we had interactions with were professional, knowledgeable , worked quick and efficient. Would highly recommend and will use them again in the future!

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I highly recommend Steam Team! I had them out to clean the carpets in one of our facilities and the staff was excellent. They were very detail oriented and cleaned the carpets like it was their own. It's hard to find this customer service these days and Steam Team has it.

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Sandie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have older white carpet and two medium sized dogs so keeping it looking fresh is no small task. Steam Team did an incredible job. They spot treated problem areas, gave extra attention to our heavy traffic areas, deodorized everything and applied their protectant. Our carpets look fantastic. The entire experience…

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removal
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys were excellent! Friendly, professional and quick! They listened to my concerns and explained the whole process. I’ll definitely recommend them to anyone!!

General carpet cleaningPet stain & odor removal
Renee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What a great business! They were able to work within my schedule and did a beautiful job. I am so glad for their suggestions for Scotchgard, hopefully that helps with my dog traffic. Would highly recommend!

Paid $350–400Great priceCarpet steam cleaningPet stain & odor removal
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Did their work quickly. Employees were very nice and polite and honest. Overall great job!

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
GinnyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have used Steam Team LLC for a few years now. They are extremely nice. The carpet cleaning is excellent. They are very informative. I am so impressed with the message on the back of the receipt. God bless you all at Steam Team.

Customer photo from Ginny's review
Great priceCarpet steam cleaningPet stain & odor removal
Tina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have always loved this company. Steam Team is always very professional, friendly & affordable. They are on time and quick. I would highly recommend Steam Team for all your carpet cleaning.😊😊

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
Ellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick service. Great communication and very friendly. Carpets look great. Would recommend to anyone looking for this service.

Paid $100–150Reasonable priceCarpet steam cleaningPet stain & odor removal
DavidLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys are the best!!! I had a stain that kept coming back when I used our carpet cleaner. These guys got it the first time and it never came back!!! They are less expensive than their competitors. We will use them again!!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went above and beyond to make sure the carpet looked amazing before my clients listed their house!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Junior1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast, efficient, amazing and Affordable 😎

Pet stain & odor removal
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would recommend because they are fantastic.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
KimberlyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Steam Team cleaned my air ducts and dryer vent, as well as did upholstery cleaning for my sectional. Excellent work and great team! Very pleasant from initial inquiry to finished product. Highly recommend! Sincerest thanks to Brandon, Brayden, Conner, and Eric! My Golden Retriever, George, was also thrilled to have…

Paid $500+Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We have been very impressed with the Steam Team from the initial communication, estimating and completion of the work. The team, led by Matt, cleaned my mom’s 20 year old carpet in multiple rooms and the stairwell. They also cleaned 30 year old kitchen, utility and four seasons room grout and tile. It is amazing…

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalService not listed
Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carpets turned out great!! Very informative and explained questions I had. They gave suggestions but were not pushy at all. I would highly recommend and definitely will use again.

Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Chelsea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service throughout the entire process. Office staff were thorough in answering my questions and addressing concerns I had. Scheduling process was easy and convenient. Crew who came out to the house were friendly, greeting me, my children and our dog. They explained their process well and gave…

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the 2nd time I've had Steam Team out to clean my carpet. The same techs came out. Professional & friendly. They knew exactly what I wanted done. Carpet & sofa look/smell great! Amazing job!!! Thank you Jason & Eric!

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an excellent job , Took their time & even asked if everything looked good , or if I wanted them to go over anything again !! Price was Great & was on time - very Happy customer & I would Highly suggest them !! Thank you again steam team for a job well done !!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my ducts & carpet cleaned the same day. Team one arrived with three men who couldn't have been nicer or more accommodating or attentive to working around my office & an important zoom meeting. We had our ducts cleaned in over 2 years ago when our house was completed by another company that banged up our brand…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AlyssaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I used this company to clean my carpets and added deodorizer to get rid of dreaded cat pee in a few rooms. The prices were a steal and I loved not being charged more for living north of Fort Wayne. From the phone calls to the guys who showed up, everyone was super friendly, knowledgeable, and helpful. My carpet has…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The owner not only knows the business but the individuals he has on staff are superb. The professionalism of this company is just outstanding from beginning to end. They beat the competition pricing and then scheduled around my hectic schedule nonetheless still. Bravo Steam Team!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceCarpet steam cleaningPet stain & odor removal
Felicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Brigette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Brent8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceCarpet steam cleaningPet stain & odor removal

Price

$221-11% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 51%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning149$158–$327
Pet stain & odor removal27—
Upholstery cleaning24$170–$348
General carpet cleaning19$183–$327
Area rug cleaning6$158–$460

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