Experts Reviews · Company report
Steam Team LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Steam Team LLC

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 414 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Team LLC is better than 95% of apartment cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Team LLC is better than 94% of apartment cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Team LLC is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Team LLC is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Team LLC is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Team LLC is better than 82% of apartment cleaning services.A
82

Reviews for your job

Customers hired Steam Team LLC for 5 kinds of job.

Steam Team LLC for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Upholstery cleaning”

Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They did a great job!! Very nice young men. Also receptionist that set the appointment was very nice and helpful. Also they are a local company. Judie B

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
Sue9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This team did a great job! Very impressed with the professionalism and detail taken to clean our carpets. Thank you!

Paid $150–200Great priceCarpet steam cleaningUpholstery cleaning
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team showed up on time and worked quickly, cleaning a sectional and carpets with no judgment on the older and worn carpet. Friendly and professional.

Paid $200–250Not sureCarpet steam cleaningUpholstery cleaning
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They just do an awesome job 👍

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Connor and Brennan were on time, pleasant, listened to my concerns and did an amazing job! Very professional with great customer service and attention to detail. Highly recommend!

Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Cassie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly service

Reasonable priceCarpet steam cleaningUpholstery cleaning
Misha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Connor and Brennan did very wonderful for our Senior Citizens, big difference made after cleaning!

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Janeese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional, did a great job on our carpet and upholstery cleaning. Would highly recommend them.

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
MichelleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Called for a short notice couch cleaning. I was able to get an appointment quickly. The reminders were nice and the day of the appointment they were able to come early. The job was nicely done and they cleaned up after themselves (we have wood floors). The gentleman had great attitudes and very friendly. Well worth…

Paid $150–200Reasonable priceUpholstery cleaning
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a great job and efficiently. A couple of great guys too. Would use their cleaning services again.

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaning
Daniel13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I wanted to thank Eric and Jason and the owner Of the Steam team! I broke my leg bad in Feb 2024 They came cleaned my carpets and furniture! They did awesome job I could not help or move the furniture. I could only stand in the kitchen while they did it. They moved everything and said not for me to worry about it. I…

Great priceCarpet steam cleaningUpholstery cleaning
Barb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Carpet and tile turned out great. Very nice guys. Professional and friendly. Showed up during the time frame given. Explained everything they were going to do and kept me informed. Will definitely use them again. I highly recommend them.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningService not listed
JoeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They showed up on time, did a good job, and it was all at a fair price!

Carpet steam cleaningUpholstery cleaning
Key7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great fast service.

Carpet steam cleaningUpholstery cleaning
Emma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Steam Team did an awesome job! I had 2 very nice men cleanly 2 rugs, a sectional, 1 couch, and 1 chair. The did very thorough work in a timely manner. The items cleaned up very well and smell great. They mentioned that everything they used is pet friendly. I 100% recommend the Steam Team!

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Robin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Looks great

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
KimberlyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Steam Team cleaned my air ducts and dryer vent, as well as did upholstery cleaning for my sectional. Excellent work and great team! Very pleasant from initial inquiry to finished product. Highly recommend! Sincerest thanks to Brandon, Brayden, Conner, and Eric! My Golden Retriever, George, was also thrilled to have…

Paid $500+Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carpets turned out great!! Very informative and explained questions I had. They gave suggestions but were not pushy at all. I would highly recommend and definitely will use again.

Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Tracey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I scheduled an appointment got in very quick to have my carpets And couch cleaned. They got to my home and they let me know that they couldn’t do my couch because one of their tools broke and they got me rescheduled and for the inconvenience they even gave me a discount. Great customer service!

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
ChadLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really nice people to work with, they called the day before to confirm and when they were on the way the next morning. Young men that showed up did a great job and even called me to let me know they damaged some of the paint on my wall while trying to get a vent cover off (was not their fault bad paint job). Well…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The owner not only knows the business but the individuals he has on staff are superb. The professionalism of this company is just outstanding from beginning to end. They beat the competition pricing and then scheduled around my hectic schedule nonetheless still. Bravo Steam Team!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
PMa month ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaning
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaning
Brigette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal

Price

$221-11% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 51%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning149$158–$327
Pet stain & odor removal27—
Upholstery cleaning24$170–$348
General carpet cleaning19$183–$327
Area rug cleaning6$158–$460

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