Carpet cleaning service · Fort Wayne, IN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 94 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★671 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Steam Works Cleaning & Restoration 4.9 out of 5 based on 671 reviews. Customers frequently praise the company for punctuality, professional communication, reasonable pricing, and effective removal of stains from carpets and upholstery. Some lower-rated reviews cite issues with incomplete cleaning, missing equipment that prevented access under furniture, and dissatisfaction with scheduling policies or waiting fees.
Google rating: 4.9 out of 5 from 671 reviews (97% five-star).
Reviews on this page: 671 Google reviews (483 with written comments, 14 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 29, 2026.
Service: Apartment Cleaning Service serving Fort Wayne, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Works Cleaning & Restoration: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Works Cleaning & Restoration: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Works Cleaning & Restoration: 90/100 on this factor. Category median: 95.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Works Cleaning & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration: 83/100 on this factor. Category median: 84.A
83
Bar = this company · dark tick = category median.
Star ratings
671 Google reviews we collected
4.9of 5
5 stars65097%
4 stars101%
3 stars30%
2 stars51%
1 star30%
Praise vs complaints
Phrases our text analysis found in 483 written reviews
99%praise
Praise1,00599%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3937%
Reasonable6561%
Overpriced11%
Not sure11%
$214-13% vs typical apartment cleaning services
Middle half of what 88 customers paid ($153–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30029%
Quality & results27927%
Speed & response17918%
Would recommend14214%
Price & value697%
Communication343%
Honesty & trust151%
What customers talk about
We read 483 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were timely, professional, incredibly friendly, and cost-effective!”
“Unprofessional”
“It’s so nice to find a company that does great work, offers fair pricing, and is genuinely pleasant to work with.”
“Job sloppy”
“They got me scheduled quickly at my request, and my couch and carpet turned out beautifully!”
“We will absolutely be using Steam Works again and highly recommend them to anyone looking to freshen up their home!”
“Would not recommend.”
“I would highly recommend Steamworks and they were reasonable too for my entire house, stairs and closets.”
“They explained everything and my carpet looks great !”
“From the top down in the chain of command they hold to profound integrity.”
People customers mention
Cameron39 reviews
Brandon38 reviews
Tyler18 reviews
Steamworks13 reviews
Mark10 reviews
Camden8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Steam Works Cleaning & Restoration for 5 kinds of job. Pick one to see what they paid and said.
EErin11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results!
They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work,…
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent, professional, amazing! Very happy with how clean my carpets look. Mark is awesome!
HHeatherLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful service! They got me scheduled quickly at my request, and my couch and carpet turned out beautifully! A++
AAnn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mark and Nick were great. Very informative and kind. They explained everything and my carpet looks great !!!
CCarol8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Mark called to ask if he could arrivedl about an hour early. That was perfect for me. Mark is very nice and professional
He took his time and did a great job. My 23 year old berber looks great. I also use Steam works for my business of managing properties. I highly recommend them!
JJudi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great job, well done! This is 2nd or 3rd time we've used Steam Works. Furniture looks like new!
I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results!
They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work, offers fair pricing, and is genuinely pleasant to work with.
We will absolutely be using Steam Works again and highly recommend them to anyone looking to freshen up their home!
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
L
Laura Pappas15 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
The spots of concern are clean, the upholstery looks brand new again, even after many years, I am so pleased! Mark did a great job and Tyler was very accommodating in getting us scheduled.
Response from the owner · 2 years ago
Thank you Laura!
M
Michael Griffith3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
An honest & trustworthy company! I called to inquire about having a sectional sofa cleaned. I told them on the phone that my primary goal was getting some stains out of our white sofa. Instead of coming and charging me the cleaning fee, the man told me that although they would be happy to come out and try, he thought the stains were unlikely to come out and that I wouldn’t be satisfied with the service they’d be able to perform. I SO appreciate this honesty and integrity. So although I have not used this company, I will absolutely use them in the future and recommend them to anyone looking for high quality service.
Response from the owner · a week ago
Thank you Emma!
H
Heather WilliamsLocal Guide · 24 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
