Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Steam Works Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Steam Works Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 671 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Works Cleaning & Restoration is better than 94% of apartment cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 92% of apartment cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Works Cleaning & Restoration is better than 90% of apartment cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Steam Works Cleaning & Restoration for 5 kinds of job.

Steam Works Cleaning & Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.142
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 142 Google reviews tagged “Carpet steam cleaning” · showing 20

Erin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results! They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work,…

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent, professional, amazing! Very happy with how clean my carpets look. Mark is awesome!

Paid $150–200Reasonable priceCarpet steam cleaning
JessicaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional service! Highly reccomend

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mark was very nice. He did an excellent job.

Paid $200–250Great priceCarpet steam cleaning
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time. Good work. Reasonably priced. Will use again.

Paid $150–200Reasonable priceCarpet steam cleaning
Herb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did a great job & moved things that were too heavy form for me.

Paid $200–250Reasonable priceCarpet steam cleaning
Ann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark and Nick were great. Very informative and kind. They explained everything and my carpet looks great !!!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mark called to ask if he could arrivedl about an hour early. That was perfect for me. Mark is very nice and professional He took his time and did a great job. My 23 year old berber looks great. I also use Steam works for my business of managing properties. I highly recommend them!

Paid $150–200Reasonable priceCarpet steam cleaning
Gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great company Excellent service!

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
BrittanyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We just bought a house that came with some stained & stinky carpet but Mark from Steam works made it good as new! It smells amazing in here now (one room had a urine smell that I was worried wouldn’t come out) and the stained up room looks pristine. Super thankful for this wonderful job! We will definitely be returning in the future.

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removal
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark showed up on time did a fantastic job. The price was right very happy with a professional job

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

You representatives were courteous, respectful, friendly, professional, and efficient. It is because of employees like these that we continue to call Steam Works for our carpet cleaning.

Paid $100–150Reasonable priceCarpet steam cleaning
DawnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, courteous young men showed up on time and did a thorough job. Cameron made sure cleaning was done to my satisfaction prior to leaving. I would highly recommend Steamworks and they were reasonable too for my entire house, stairs and closets.

Customer photo from Dawn's reviewCustomer photo from Dawn's review
Paid $250–300Reasonable priceCarpet steam cleaning
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very happy and will use again. Good communication. Very nice people! Did a great job on the carpets and rugs. A+

Paid $200–250Great priceCarpet steam cleaning
Jake5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome experience and service from start to finish. Tyler was extremely responsive and reached out almost immediately to get service scheduled. The crew was extremely professional and friendly and worked around the kids and I being home and were extremely engaging. Air ducts looked amazing as did the carpets. Thanks Tyler and crew!

Great priceCarpet steam cleaningService not listed
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience with this carpet cleaning company. They were professional, arrived on time, and did an excellent job removing stains and refreshing my carpets. Everything looked and smelled clean when they were finished, and they paid attention to the details. The team was friendly, efficient, and…

Paid $100–150Reasonable priceCarpet steam cleaning
Russ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good job. Would recommend

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
JoshuaLocal Guide · 184 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark and Ryan did a great job! Both were very professional, efficient and really nice! If you're needing your carpet cleaned. I definitely recommend Steam Works. Request Mark and Ryan by name ☺️

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaning
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Good job with very soiled stair carpet

Paid $100–150Reasonable priceCarpet steam cleaning
SandyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They were friendly, got right to work. Stains and spots i figured were permanent are now gone.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning

Show more carpet steam cleaning reviews (122 more) →

Price

$214-13% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 61%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning224$183–$327
Carpet steam cleaning138$158–$327
Pet stain & odor removal98—
Upholstery cleaning64$170–$348
Area rug cleaning57$158–$460

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