Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Steam Works Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Steam Works Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 671 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Works Cleaning & Restoration is better than 94% of apartment cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 92% of apartment cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Works Cleaning & Restoration is better than 90% of apartment cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Steam Works Cleaning & Restoration for 5 kinds of job.

Steam Works Cleaning & Restoration for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.224
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$327
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 224 Google reviews tagged “General carpet cleaning” · showing 20

Erin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results! They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work,…

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
HeatherLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful service! They got me scheduled quickly at my request, and my couch and carpet turned out beautifully! A++

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaning
JessicaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional service! Highly reccomend

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Ann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark and Nick were great. Very informative and kind. They explained everything and my carpet looks great !!!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Steaks Work & Tyler do amazing work!!

Paid $250–300Reasonable priceGeneral carpet cleaning
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, on time, and reasonable price.

Paid $300–350Great priceGeneral carpet cleaning
Kayla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have used steamworks a few times! They are always punctual, kind, & do a great job! We will continue to use them in the future.

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark showed up on time did a fantastic job. The price was right very happy with a professional job

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Russ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good job. Would recommend

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
JoshuaLocal Guide · 184 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark and Ryan did a great job! Both were very professional, efficient and really nice! If you're needing your carpet cleaned. I definitely recommend Steam Works. Request Mark and Ryan by name ☺️

Paid $300–350Great priceCarpet steam cleaningGeneral carpet cleaning
Alicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great company and pricing; Kind and a job well done!

General carpet cleaningPet stain & odor removalArea rug cleaning
MindyLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am a repeat customer - great work every time

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Steam Works is amazing! They do a great job, are thorough, and do a great job communicating! Everything looks great! I highly recommend them!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Patsy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

they did a great job as always cleaning our carpet. Even took extra time on some stubborn spots! Highly recommend them!

General carpet cleaning
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★

We have used Steam Works multiple times and they have always done a great job of cleaning carpet and furniture. However we were disappointed this time in that they did not bring foam blocks to put under couches/chairs as they have done in the past, so they were unable to clean under them. Since we had relocated the…

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality
Liz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Cameron & Brody did a great job. Always satisfied with the service! Answered all my questions politely and professionally. Very happy with Steam Works and will continue to do business with them!

Paid $200–250Reasonable priceGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had all of our carpets cleaned today and Steam Works did another fantastic job. We have had them out a few times already and every time it’s done to perfection. They are very fast but the quality of work is there as well. Carpets are always a little damp but that is normal as they do dry quickly. Mark and Brody were…

Paid $300–350Great priceGeneral carpet cleaning
Beau6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Best in the business!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Diane13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

As always quick, efficient and thorough! Polite and respectful. Great results with carpet and upholstery cleaning.

Paid $200–250Reasonable priceGeneral carpet cleaning
AnnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The guys were on time, friendly and my carpet looks brand new!

Paid $150–200Reasonable priceGeneral carpet cleaning

Show more general carpet cleaning reviews (204 more) →

Price

$214-13% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 61%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning224$183–$327
Carpet steam cleaning138$158–$327
Pet stain & odor removal98—
Upholstery cleaning64$170–$348
Area rug cleaning57$158–$460

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