Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Steam Works Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Steam Works Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 671 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Works Cleaning & Restoration is better than 94% of apartment cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 92% of apartment cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Works Cleaning & Restoration is better than 90% of apartment cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Steam Works Cleaning & Restoration for 5 kinds of job.

Steam Works Cleaning & Restoration for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.99
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 99 Google reviews tagged “Pet stain & odor removal” · showing 20

Erin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results! They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work,…

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jacque4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very professional, friendly and our cleaned areas look wonderful.

Pet stain & odor removalArea rug cleaning
Ann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark and Nick were great. Very informative and kind. They explained everything and my carpet looks great !!!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
BrittanyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We just bought a house that came with some stained & stinky carpet but Mark from Steam works made it good as new! It smells amazing in here now (one room had a urine smell that I was worried wouldn’t come out) and the stained up room looks pristine. Super thankful for this wonderful job! We will definitely be returning in the future.

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removal
Kayla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have used steamworks a few times! They are always punctual, kind, & do a great job! We will continue to use them in the future.

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark showed up on time did a fantastic job. The price was right very happy with a professional job

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent results and well done. Gary

Paid $200–250Reasonable pricePet stain & odor removal
Alicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great company and pricing; Kind and a job well done!

General carpet cleaningPet stain & odor removalArea rug cleaning
MindyLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am a repeat customer - great work every time

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
julia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick and friendly service! My carpet looks and smells great! Will definitely use them again!

Customer photo from julia's review
Paid $100–150Reasonable priceCarpet steam cleaningPet stain & odor removal
Diane13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

As always quick, efficient and thorough! Polite and respectful. Great results with carpet and upholstery cleaning.

Paid $200–250Reasonable priceGeneral carpet cleaning
KateLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I needed my carpet cleaned last minute, so I sent Steam Works an online request on Sunday. On Monday I received a call and they were able to get me in same day! The two guys who showed up for cleaning were extremely polite, friendly, and knowledable. I had a few stains that I didn't think would come out and they…

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had the upholstery and area rugs in our 2 living rooms cleaned by this company. We have 2 large dogs (one shepherd who sheds a ton) and after Cam and Nick were finished in the front room, there was not a hair in sight. The furniture looked and smelled brand new. I cannot recommend this company enough!

Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
EvanLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome service. They showed up right at the scheduled time and did a great job with our carpet cleaning. As someone with 2 dogs this place is a lifesaver. Shout out to Cameron and Nick for being real pros.

Great priceCarpet steam cleaningPet stain & odor removal
Abigail7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Punctual, accommodating, professional, and quick but effective services! Great job, Mark, Brody, and Cameron!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cameron and Brody did an excellent job! They were very friendly and professional. It looks like brand new carpet and we will be using them again!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Brent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Steam Works for a few years now and they are always on time and professional. Scheduling is easy and the teams that come out are always friendly and great to work with. 10/10 recommend!

Carpet steam cleaningPet stain & odor removalService not listed
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service and very professional. Highly recommended!

General carpet cleaningPet stain & odor removal
Kathryn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cameron and Brendan were absolutely wonderful in all ways. Professional and courteous. Kind. I've used you before and I plan on continuing to do so and refer friends and family.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jackie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They do a great job!!! Everytime!!!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism

Show more pet stain & odor removal reviews (79 more) →

Price

$214-13% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 61%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning224$183–$327
Carpet steam cleaning138$158–$327
Pet stain & odor removal98—
Upholstery cleaning64$170–$348
Area rug cleaning57$158–$460

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