Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Steam Works Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Steam Works Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 4.9★ from 671 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Works Cleaning & Restoration is better than 94% of apartment cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 92% of apartment cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Works Cleaning & Restoration is better than 90% of apartment cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Works Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Works Cleaning & Restoration is better than 83% of apartment cleaning services.A
83

Reviews for your job

Customers hired Steam Works Cleaning & Restoration for 5 kinds of job.

Steam Works Cleaning & Restoration for upholstery cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “Upholstery cleaning” · showing 20

Erin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I can’t recommend Steam Works enough! They recently cleaned not only our carpets, but also our couch and upholstered headboard and footboard, and we couldn’t be happier with the results! They were timely, professional, incredibly friendly, and cost-effective! It’s so nice to find a company that does great work,…

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
HeatherLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful service! They got me scheduled quickly at my request, and my couch and carpet turned out beautifully! A++

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaning
JessicaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional service! Highly reccomend

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Dylan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic customer service and very thorough on the job!

Upholstery cleaning
Judi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job, well done! This is 2nd or 3rd time we've used Steam Works. Furniture looks like new!

Paid $300–350Great priceUpholstery cleaning
Gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great company Excellent service!

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
SandyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They were friendly, got right to work. Stains and spots i figured were permanent are now gone.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service! Carpet & furniture cleaned looks great! Guys very courteous & respectful!

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Cindy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a great job and were courteous.

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Cameron and Dylan did such a thorough job cleaning our carpets and soft furniture. We were so pleased with their professionalism and our clean carpets!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
loganLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called Tyler in need of deep cleaning a sofa and chairs. He sent Cameron and Brody. Cameron and Brody are so tough and hard working that when I came home to see how they were doing I didn’t even recognize them.. they smiled at me and shook my hand but all I saw were two absolute DOGS. Call Tyler, have them send…

Great priceUpholstery cleaning
Dan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Really enjoyed Mark professionalism and desire to do a great job! Quality work

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Steam Works is amazing! They do a great job, are thorough, and do a great job communicating! Everything looks great! I highly recommend them!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★

We have used Steam Works multiple times and they have always done a great job of cleaning carpet and furniture. However we were disappointed this time in that they did not bring foam blocks to put under couches/chairs as they have done in the past, so they were unable to clean under them. Since we had relocated the…

Paid $150–200Reasonable priceUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality
ClaraLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The young man was super polite and did an excellent job!

Paid $300–350Great priceUpholstery cleaning
NickiLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Always amazing work!?!

Great priceCarpet steam cleaningUpholstery cleaning
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had the upholstery and area rugs in our 2 living rooms cleaned by this company. We have 2 large dogs (one shepherd who sheds a ton) and after Cam and Nick were finished in the front room, there was not a hair in sight. The furniture looked and smelled brand new. I cannot recommend this company enough!

Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Abigail7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Punctual, accommodating, professional, and quick but effective services! Great job, Mark, Brody, and Cameron!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Brittany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work! They are friendly, professional, and did a spectacular job. We appreciated the trim/corner protectors they used and the shoe booties they wore. No other carpet cleaning service we have used in the past has met these standards.

Upholstery cleaningGeneral carpet cleaning
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My carpets look and smell great. The technicians, Cameron and Camden, were friendly and helpful. I had a great experience!

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning

Show more upholstery cleaning reviews (44 more) →

Price

$214-13% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 61%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning224$183–$327
Carpet steam cleaning138$158–$327
Pet stain & odor removal98—
Upholstery cleaning64$170–$348
Area rug cleaning57$158–$460

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