Sauna store · Rolling Meadows, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%76+21.5Replies to reviews 8%35+2.9Momentum penalty62−3.8Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 12 sauna installersiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★592 Google reviews · 24 photos
96%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SteamSaunaBath 4.9 out of 5 based on 592 reviews, with the owner responding to 89 percent. Customers frequently praise the store for knowledgeable staff, responsive communication, competitive pricing, and efficient shipping of sauna components and heaters. However, low-star reviews highlight recurring issues with inaccurate delivery estimates, stock availability misrepresentations, and difficulties in resolving return requests or post-delivery product errors.
Google rating: 4.9 out of 5 from 592 reviews (96% five-star).
Reviews on this page: 592 Google reviews (564 with written comments, 20 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 14, 2026.
Service: Sauna Installer serving Rolling Meadows, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other sauna installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SteamSaunaBathSauna Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SteamSaunaBath: 86/100 on this factor. Category median: 84.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SteamSaunaBath: 76/100 on this factor. Category median: 77.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SteamSaunaBath: 62/100 on this factor. Category median: 90.B
62
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SteamSaunaBath: 35/100 on this factor. Category median: 41.D
35
Bar = this company · dark tick = category median.
Star ratings
592 Google reviews we collected
4.9of 5
5 stars56696%
4 stars102%
3 stars31%
2 stars10%
1 star122%
Praise vs complaints
Phrases our text analysis found in 564 written reviews
97%praise
Praise80197%
Complaints233%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25531%
Speed & response19123%
Quality & results11113%
Price & value9912%
Would recommend9612%
Communication638%
Honesty & trust91%
What customers talk about
We read 564 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“was knowledgeable, patient, and very helpful throughout my product search and decisions that needed to be made for my sauna project.”
“Dianna was a tremendous help and answered all questions and concerns quickly and efficiently!”
“They wasted thousands of my dollars in delays and incorrect purchases.”
“Great experience with Lorraine helping me get my sauna wood order completed!”
“The Finnmark materials are good, but SteamSaunaBath and their sales team are absolutely horrible.”
“Got all the supplies I needed at a great price - would definitely buy there again.”
“Price gouging at its very best!”
“I highly recommend working with her and SteamSaunaBath,”
“Did a wonderful job of communicating the shipping and timing of delivery.”
“We won't install it until the spring, but I trust this dealer and am sure any further questions will be professionally answered.”
People customers mention
Lorraine40 reviews
Barth38 reviews
Marla25 reviews
Michelle22 reviews
Dianna19 reviews
Chris18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJeff2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Sauna door is great. Everything perfect except it shipped with white nylon spacers for the door handles. Since the handles themselves are black, the white spacers looked terrible. I had to replace them. But all good now!
DDannyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exactly what I needed. Quick shipping. Repairs made and back in business quickly.
RRon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience - Dianna D. was knowledgeable, patient, and very helpful throughout my product search and decisions that needed to be made for my sauna project. Highly recommend.
HHope1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My husband is elated at the smooth efficiency of the whole SteamSaunaBath purchasing experience right thru delivery!!
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lorraine was great to work with. Inquired about a sauna and she mentioned one that was a better deal than the one we were considering.
HHeidi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A+ for troubleshooting hard to understand directions in the moment! Lorraine is great !
Sauna door is great. Everything perfect except it shipped with white nylon spacers for the door handles. Since the handles themselves are black, the white spacers looked terrible. I had to replace them. But all good now!
Response from the owner · a month ago
Thank you for your comments, Jeff. Your concern is being addressed and we appreciate your input.
D
Danny LaDueLocal Guide · 14 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Great experience - Dianna D. was knowledgeable, patient, and very helpful throughout my product search and decisions that needed to be made for my sauna project. Highly recommend.
Response from the owner · a month ago
Thank you, Ron. It is an honor to serve you, and we hope we may look forward to assisting you with all your sauna needs.
H
Hope Whitten1 reviewiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Couldn’t ask for a better experience. Lorraine was extremely knowledgeable and helped in making my final decision. Highly recommended for your sauna needs.
Response from the owner · 2 months ago
Thank you, Michael. We're grateful for your business and look forward to serving all your sauna needs.
P
Prabhav AgarwallaLocal Guide · 20 reviewsiTotal number of Google reviews Prabhav has written across all businesses on Google Maps, not just this one.
