Analyzing 9,881,4979.9M ReviewsFor 27,83527.8K Experts

Experts Reviews · Company report
Steel City Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Steel City Pest Control

Birmingham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 166 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steel City Pest Control is better than 99% of pest control services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steel City Pest Control is better than 99% of pest control services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steel City Pest Control is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steel City Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steel City Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steel City Pest Control is better than —% of pest control services.–
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Reviews for your job

Customers hired Steel City Pest Control for 8 kinds of job.

Steel City Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#171 / 306
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Ant extermination”

Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The Steel City Pest Control team were amazing. We had a major ant problem and they came out next day and took care of it! Can’t recommend them enough!

Great priceAnt extermination
Lauren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jerry came and serviced our home today and was very kind, knowledgeable, and detailed! He was able to tell me each kind of product used and what it did - as well as how it was safe for kids/pets! I would definitely recommend Steel City and the entire team for pest control!

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
JonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jerry went above and beyond to explain all that he applied today! Great service! Thank you!

Customer photo from Jon's review
General pest inspectionBug & insect exterminationAnt extermination
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My first experience with Steel City Pest Control was great. Jerry Evans did an outstanding job of explaining everything he did and found on our property. He is very professional and thorough.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
AlexLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Steel City Pest Control is what every local service company should aspire to be. In an industry where so many names have been bought up by private equity and turned into upsell machines, it’s refreshing to work with a team that has real pest control knowledge and genuinely cares about doing the job right. The…

Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
Stephen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jerry was friendly and explained everything he was doing both inside and outside. I appreciated his professionalism and honesty.

Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Caleb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steel City Mosquito responded to my call and got out to my house in the same day! I had a big problem with ant hills all over my yard and ever since I called Steel City Mosquito and they came out I haven’t seen a single ant hill! They do amazing work and are extremely professional. If any other pest control problems come up, I will be calling SCM again!

Ant extermination+ Responsiveness+ Punctuality+ Quality
Stephan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, professional, personable and best of all, the results of their work is extremely visible. Mosquitos, ants, bugs stay exactly where their supposed to.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Kaci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Personal and friendly and always willing to go the extra mile and take care of you! Quality service every time.

Ant exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
Debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I use Steel City for both Mosquito Control and Pest Control. They have gotten both issues under control where others could not. They are responsive, polite and professional. I have already recommended them to friends of mine.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Ethan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cannot recommend John more he is knowledgeable, reliable, and trustworthy. I will be telling all my friends and family to give him a call for their mosquito and pest control needs. Easy Easy referral.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Casey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very helpful and prompt with responding. I will not use anyone else. He took the time to explain everything and was super nice. 100% recommend

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
TheLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, honest and always prompt. Has made our home mosquito, bug and mouse free. Strongly recommend.

Ant exterminationBug & insect exterminationCockroach extermination
AimeeLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steel City is absolutely amazing. Veteran owned, professional. They always text when they are coming and show up when they say they will. We are finally able to enjoy our backyard again!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination

Price

$70-36% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Mosquito extermination88$66–$106
General pest inspection29$58–$128
Bug & insect extermination20$58–$133
Ant extermination15$76–$214
Cockroach extermination11$73–$246
Spider extermination8$76–$166
Rodent extermination7$83–$323
Flea & mite extermination5$99–$323

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