Experts Reviews · Company report
Steel City Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Steel City Pest Control

Birmingham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 166 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steel City Pest Control is better than 99% of pest control services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steel City Pest Control is better than 99% of pest control services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steel City Pest Control is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steel City Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steel City Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steel City Pest Control is better than —% of pest control services.–
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Reviews for your job

Customers hired Steel City Pest Control for 8 kinds of job.

Steel City Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#133 / 313
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “General pest inspection”

Jackson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jerry was great! This was my first service and cannot say enough good about it.Great job!

Paid $40–60Great priceGeneral pest inspection
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

From the first phone call to paying for the service, I couldn’t be happier with my experience with Steel City Pest Control. Jerry explained the service fully upon arrival. He also gave details about the safe and natural ingredients that would be sprayed in my home. Call them today! You won’t be sorry.

Great priceGeneral pest inspectionBug & insect extermination
Lauren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jerry came and serviced our home today and was very kind, knowledgeable, and detailed! He was able to tell me each kind of product used and what it did - as well as how it was safe for kids/pets! I would definitely recommend Steel City and the entire team for pest control!

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steel City Pest Control does a thorough & professional job. Great to work with.

Paid $100–120Great priceGeneral pest inspection
BryanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I couldn't be happier with my experience with Steel City Pest Control. From my initial inquiry with Lucas to the on-site service provided by Jerry, every step of the process was professional, informative, and customer-focused. Lucas took the time to discuss my concerns and problem areas, explain the treatment…

Paid $80–100Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Dana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They always come immediately and fix all my issues. They are professional, on time & get the job done. Best company ever!

Paid $80–100Great priceRodent exterminationGeneral pest inspectionMosquito extermination
JonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jerry went above and beyond to explain all that he applied today! Great service! Thank you!

Customer photo from Jon's review
General pest inspectionBug & insect exterminationAnt extermination
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My first experience with Steel City Pest Control was great. Jerry Evans did an outstanding job of explaining everything he did and found on our property. He is very professional and thorough.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Ray9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always on time. Calls ahead friendly and efficient staff.

Paid $80–100Great priceGeneral pest inspectionMosquito exterminationBug & insect extermination
AlexLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Steel City Pest Control is what every local service company should aspire to be. In an industry where so many names have been bought up by private equity and turned into upsell machines, it’s refreshing to work with a team that has real pest control knowledge and genuinely cares about doing the job right. The…

Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very pleased with Steel City Mosquito and Pest Control. Very responsive and professional and always sends a text with arrival time.

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Garrett4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John was extremely friendly and professional. He actually cares about doing a good job! Highly recommend!

Flea & mite exterminationGeneral pest inspectionSpider extermination
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Switched pest and mosquito service to Steel City Mosquito after hearing great things about them! Just started service and so far has been wonderful. John and his crew are prompt, responsive and friendly! Hoping for a mosquito free summer!!

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steel City Mosquito is a fantastic local company with a very personable and professional owner. the service technicians are timely and the customer service is far above what most companies have to offer.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

With the bigger companies, I just felt like an address in their computer system. With Steel City, I am treated as a valued customer! They text me with any issues or concerns, and I know I can always reach out to them and get an immediate response!

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Patrick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great business and willing to go out of their way to ensure your pest problems are taken care. They were on site the same day that I called. Very reasonable rates.

Cockroach exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Stephan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, professional, personable and best of all, the results of their work is extremely visible. Mosquitos, ants, bugs stay exactly where their supposed to.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with Steel City Mosquito & Pest Control. John and Caleb are very responsive, friendly, and thorough. It is nice to be able to support a local start-up.

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Lydia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I’ve used other mosquito/pest control companies in the past and no service came close to the amazing experience we have had with Steel City. John the owner is so responsive, a problem solver and dedicated to his customers! I have really appreciated the customer service and of course bug control! Being outside and…

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Kaci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Personal and friendly and always willing to go the extra mile and take care of you! Quality service every time.

Ant exterminationBug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
Noel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John provides personal service that you don’t find in your typical larger pest control services, he personally guarantees his services

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I use Steel City for both Mosquito Control and Pest Control. They have gotten both issues under control where others could not. They are responsive, polite and professional. I have already recommended them to friends of mine.

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Casey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very helpful and prompt with responding. I will not use anyone else. He took the time to explain everything and was super nice. 100% recommend

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
TheLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, honest and always prompt. Has made our home mosquito, bug and mouse free. Strongly recommend.

Ant exterminationBug & insect exterminationCockroach extermination
Aaron9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John is thorough when it comes to protecting your home from unwanted insects and bugs. They pay attention to details around your house and the upcoming weather that could affect the treatment. After only one treatment we noticed a difference and haven’t seen anything but a few dead bugs. Mosquito treatments have…

Bug & insect exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
AimeeLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steel City is absolutely amazing. Veteran owned, professional. They always text when they are coming and show up when they say they will. We are finally able to enjoy our backyard again!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Paid $40–60Great priceRodent exterminationGeneral pest inspectionMosquito extermination
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$70-36% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Mosquito extermination88$66–$106
General pest inspection29$58–$128
Bug & insect extermination20$58–$133
Ant extermination15$76–$214
Cockroach extermination11$73–$246
Spider extermination8$76–$166
Rodent extermination7$83–$323
Flea & mite extermination5$99–$323

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